Box & Sprout Reviews 37

Underside bare root plants and the roots were dry on opening.
Also no response via email to my concerns!

Rob ensured that the olive tree we ordered as a gift arrived on the right day. Excellent communication along the way.
Lovely little olive tree, almost want to keep it for myself :)

Really happy with my Christmas tree, arrived so quickly which was fabulous. Love that the tree can be recycled/replanted too! I won’t hesitate to make another purchase - excellent all around.

We love our cute little tree and are so pleased that we can return it back after Christmas instead of it being discarded! Rob delivered it himself and was very polite and helpful.

What a lovely company! So refreshing to have such good service from start to finish. My tree is lovely and I really like the option to send it back after Christmas and then get it back for next! Rob delivered it and gave me great advice, he was also very polite too. Can’t recommend them enough!

This is a wonderful service run by two really great guys - Rob and Charlie, whose customer service is unlike any other. What I love about Box and Sprout is that they provide everything that you need, that they have very interesting projects and that you can decide how often you want your box sent over. I've learned SO much over the last year - made my first terrarium, grown mushrooms, harvested potatoes - the list goes on. I highly recommend them to anyone who loves nature and may be stuck in a flat in the city - it's a great way to grow and get to know plants and develop some green skills. Also really great to do with kids.

Very good experience so far, herb kit arrived next day and I like the fact that everything is recyclable including the pots. Planting out today and looking forward to having my own produce soon, ready for the bbq season !

From the start, Rob and Charlie have been brilliant. Keeping in contact to check in on the first project, the terrarium and to try and understand what I wanted to get out of the subscription to make it the best experience. The Terrarium kit was easy and fun to do, the instructions and video made it a great project to complete. Then additional access to other members on the forum allows for sharing experiences and gaining tips which is a great plus for the budding amateur city gardener.

I found Box & Sprout when they were still Puffin & Sprout and lockdown had me craving life and growth and greenery. Rob and Charlie are so helpful and generous with their time and knowledge. And me, always a plant killer, now has happy green plants about the place (okay, yes, I have killed some of them, but I'm learning to do better)!

I joined the sprout box club in late November and got my first box (a terrarium) in December. It comes all packaged with recyclable materials with everything you need in paper bags labelled up and a booklet. There's also a YouTube video if you want to watch instead of reading. The terrarium plants were lovely and healthy and there was enough to pot up an extra little plant too that has been getting frequent misting.

Really looking forward to getting my mushroom box in January and being able to grow my own food throughout the year too.

Rob and Charlie have been really knowledgeable and seem to genuinely love what they are doing. I'd recommend the subscription to anyone who's looking to add to their plant collection and grow their own in a small city space.

Such a change of pace from WFH. Innovation plant ideas every month, which you build yourself (5-10 mins), perfect way to unwind from any stress at home.

Thank you Robert for your reply. I'm glad it's being reviewed and you're involving your customers with evolving your business. I wish you and Charlie all the best.

**22/4/21 update - great idea in theory, but some imo, big issues in practise. I loved the idea of a regular monthly box for creating an indoor green space, after moving to London and no longer having a garden. My first and only box was a terrarium, which I reviewed the same month, see below. As stated then, I was thrilled and really happy to be part of this new small business. I liked the personal service, being a 2 man enterprise, and figured any teething issues would likely resolve. My payment plan somehow didn't get updated after the first month, so my account went inactive, and I'd intended on getting it updated, the company were struggling with sorting their payment method, but again, I knew being new it was teething issues. I have zero issue with that.

My issues are really on what you get for the money. For £30 a month you pay for a box of do it yourself planting kit. Each month is a different thing. My terrarium was a large Mason jar, some, imo, low quality soil, some pea shingle, charcoal, matting and 2 small plants. The video amd booklet were a nice touch. Though I had reservations, I ploughed ahead. They opened a Facebook group forum for members and again, was happy initially but it isn't popularly used

The cracks started showing when my terrarium plants started struggling. They were dying. I check on mine, bearing in mind I'd done what was suggested, like everyone else, and lo and behold, my plants were dying. Leaves falling off and no root system due to the plant type, soil and environment. I'd split the larger one at the outset and potted on the second bit out of the terrarium, so I still had some left, and I'm trying to save the other, but this box was a fail. I've followed the boxes that were received after and actually feel relieved I didn't continue. Second box was mushrooms and what the members got was again far from £30 value, tho it looks like they were successful. Maybe others are happy with that.

March was potatoes. Depending on variety, you can't plant out mid or late potatoes until after risk of frost has passed or get covered over, yet customers were planting and they were in leaf in March but had no idea they needed protecting. Again, couple seed potatoes, soil and a rather small container for £30, firstly not suited to London apartment dwellers and certainly not something I'd spend £30 for. Luckily, I didn't. April was herbs. I've not checked what they got. Herbs is a good one for city dwellers, but hope what was received is a reflection on the price point.

I really hope they pull it around but they really need to up their game. Tailor to their audience more, make the subscription worthy of the price point, or lower it to reflect what you get. Right now? It really isn't value for money, and it would be a case of people wishing to be loyal to a couple of very friendly guys starting out - and they are truly lovely guys. Rob and Charlie are very personable and friendly. I really truly hope they can review what they do, because it's no longer a unique proposition and local competitors are offering more value for money. End update**

19/12/20 I joined the Sprout Box Club subscription and received my first box in December, which was a terrarium and plants plus everything we needed. The service received was second to none, being a small business they give a very personal service and answer questions and deal with enquiries and deliveries themselves. I'm loving the club so far and looking forward to learning about more plants and having the opportunity to grow things in a city environment. Highly recommend and will be buying plants as well from these two lovely guys.

Excellent service and products, highly recommend and will definitely order again!

Excellent service! I love my baby fernando. Great and efficient delivery. Plant came very well packaged and pot is beautiful! Highly recommend!

I bought 3 baby plants with 3 XS ceramic pots. At first, I was wondering if they'd be damaged in the post however they were super well packed and arrived in perfect condition in a good delivery time. The plants are very healthy and the pots are gorgeous so overall the set together looks fab and my Mum is really happy with the Christmas gift. Would definitely 10/10 recommend! And if you're buying a gift then get yourself some too or you'll be jealous of the recipient :)

Lovely products and excellent service. Particularly like the care guides for the plants. I bought some baby plants as presents and they arrived in great condition. The packaging is biodegradable too!

First time ordering from them and I am blown away by the customer service. Charlie and Rob were able to ensure the plants were delivered on a day I was home. They have been amazing every step of the way. I ordered Miko, Penelope and Albane, they arrived by post and were in great condition. I really recommend them!

I got an Elli , she was hand delivered with some fertiliser and instructions. Very happy ☺️

Amazing company. They shipped my plants really quickly and sent me a lovely email and refund when I didn't use a coupon for a discount! Unheard of! The plants came in great condition and I will ABSOLUTLEY be ordering again.

Brilliant service, and the plant arrived in great condition (and as impressive as pictured). The plant care tips included were also much appreciated!