Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
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Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
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1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Boutique 1
Dear Marta,
We thank you for your kind words and positive feedback! We appreciate you taking the time out to share your shopping experience. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Fast delivery from Dubai to England and…
Fast delivery from Dubai to England and the quality are amazing. Our package arrived beautifully presented with ribbon 🎀 safe to say my niece was more than happy with her birthday present 💝
12 January 2020
Unprompted review
Reply from Boutique 1
Dear Susan,
Thank you for this awesome review!
We are happy to have hit the mark for you and provided such happiness to you and your niece on her birthday.
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Fantastic!
Fantastic customer service, cheapest price for the item at any online store, fast shipping, item exactly as described online. Great online shopping experience
5 January 2020
Unprompted review
Reply from Boutique 1
Dear Emily,
Thank you for the awesome review!
We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others of the service we have provided.
Kind regards,
Boutique1 Customer Care
Amazing fast service
4 January 2020
Unprompted review
Reply from Boutique 1
Dear Marwa,
Thank you for the great review!
We really appreciate you taking the time out to share your experience with us. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
in store service at the Mall of the…
in store service at the Mall of the Emirates boutique was extremely rude and unprofessional. The manager was very rude and made it very difficult.
3 January 2020
Unprompted review
Reply from Boutique 1
Dear Lori,
Thank you for your feedback.
Your feedback is important to us. We are continuously working on improving our online and in-store services. Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Boutique1 Customer Care
No refund after 10 days.
I've been told that I was supposed to get a refund confirmation email the next day but it's been more than a week and no email. I understand its Christmas but I called on the 7th day to the shop and the sales assistant told me that she will tell her management team but 4 days later still no email.
Please advise.
Karlygash
Thank you very much for resolving an issue with the refund so promptly. I understand it was during busy Christmas times so I appreciate the customer service quick response- very good happy with the service.
Many thanks.
Best regards.
Karlygash
23 December 2019
Unprompted review
Reply from Boutique 1
Dear Karlygash,
Thank you for your feedback.
We sincerely apologise for the delay in authorizing your refund. We have looked into this matter and are working to resolve this without further delay. We will update you once again via email once this has been completed.
If there is anything else we can help you with, please do not hesitate to reach us at +971 4 332 6699 or email us at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Great service
I received my parcel quickly. Very well packaged. Really happy with their service. Would buy from them again.
15 December 2019
Unprompted review
Reply from Boutique 1
Dear Martin,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Exceptional service
Exceptional service, very efficient and customer friendly. Would highly recommend.
15 December 2019
Unprompted review
Reply from Boutique 1
Dear Tiffany,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others of the service we have provided.
Kind regards,
Boutique1 Customer Care
Service was perfect and lovely
Service was perfect and lovely. I would definitely shop again on the website.
4 December 2019
Unprompted review
Reply from Boutique 1
Dear Iman,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Guy,
Thank you for your positive feedback! We really appreciate you taking the time out to share your experience with us and we do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent customer communication and…
Excellent customer communication and service.
4 December 2019
Unprompted review
Reply from Boutique 1
Dear Carolyn,
We thank you for your positive feedback! We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Placing and receiving the order was…
Placing and receiving the order was quick, however returns are cumbersome and not straight forward, I need to return an item and I do not have return labels or any info on how to return it. I have contacted customer services and they said they would send me all the info but 5 days later I haven't heard from them again and I am still chasing.... Their UK customer services phone number doesn't work. Dissapointed.
2 December 2019
Unprompted review
Reply from Boutique 1
Dear Beatriz,
Your feedback is important to us. We are continuously working on improving our returns and exchange process. Please accept our sincerest apologies for any inconvenience caused.
As confirmed by our London team, they have received your return and a refund will be authorized shortly.
If there is anything else we can help you with, please do not hesitate to reach us at 00971 4 332 6699 or email us at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Great service and fast shipping
Great service and great and fast shipping. The only thing to improve is the online site, it is very slow, not very good for orientation but as for service all fab.
2 December 2019
Unprompted review
Reply from Boutique 1
Dear Eva,
Thank you for your insightful feedback. We are continuously working on improving our online platform and we do apologise for any inconvenience caused. We do hope that you will still tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent delivery in time everything…
Excellent delivery in time everything is good thank you
24 November 2019
Unprompted review
Reply from Boutique 1
Dear Shpend,
Thank you for the positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent client service and very quick…
Excellent client service and very quick delivery!
20 November 2019
Unprompted review
Reply from Boutique 1
Dear Sedef,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Elena,
Thank you for your positive feedback.
We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
The most terrible delivery service…
The most terrible delivery service possible with item not arriving on time to start with followed by frequent changes in delivery times leading to delivery attempts when I was not able to be there
4 November 2019
Unprompted review
Reply from Boutique 1
Dear Alys,
Thank you for shopping with Boutique 1.
Our tracking information shows multiple delivery attempts however, you have been unavailable. We've also tried contacting you but there was no response. Please contact us at 00971 4 332 6699 or send us an email at customercare@boutique1.com and we would be more than happy to assist you.
We apologise for the inconvenience caused, and we look forward to hearing from you.
Kind regards,
Boutique1 Customer Care
Quick delivery beautifully packaged
Quick delivery beautifully packaged. Fabulous boots :-)
3 November 2019
Unprompted review
Reply from Boutique 1
Dear Sarah,
Thank you so much for your positive feedback.
We really appreciate you taking the time out to share your experience with us. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent and fast same day delivery
27 October 2019
Unprompted review
Reply from Boutique 1
Dear Rania,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Just shocking service
Just shocking service. "same day delivery' never arrived on the day. Return request ignored, so I sent the dress back at my own expense (city couriers). My refund took forever to be processed, then I opened a case with Paypal and Boutique1 told me I had to close it before they would refund me!! I refused and told them the only way to close the case was for them to refund me or I would start a legal case against them. They finally refunded me the next working day.
23 October 2019
Unprompted review
Reply from Boutique 1
Dear Flavia,
Thank you for your feedback.
We are sorry to hear of your unpleasant shopping experience. Kindly check your email as we have sent you a little offering to express our sincerest apologies.
If there is anything else we can help you with, please do not hesitate to reach us at 00971 4 332 6699 or email us at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
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