Excellent experience, an easy process of purchase and receipt of the order, everything was exceptional. I loved it, and the product in its highest quality. I'm waiting for the second shirt in the game... See more
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There was no possibility to communicate with the customer service. I’m very dissatisfied !!! If the company really want to improve their service they should read my Emails #451-3833-3171 I’... See more
Company replied
Punctual delivery, correct size, Shirt and Print, this all good BUT One corner of each number on the chest started already to detach!! No good sign for good quality, especially at such a high price... See more
Company replied
Ordered 3 weeks ago and it’s still not even shipped this is the worst customer service and no estimation of when it will be delivered! Only response received was generic and unhelpful to the point of... See more
Company details
Written by the company
Tenues de match officielles de l’Équipe de France de Football, Entraînement, Vêtements, Ballon, Accessoires supporters et bien plus encore. Bienvenue sur la Boutique Officielle FFF, la destination ultime pour chaque supporter passionné de l'Équipe de France de Football. Célébrez la riche histoire de vos bleus, la grandeur et le charme du football français en affichant vos couleurs et les tenues officielles, directement issues du cœur du football français.
Contact info
c/o Fanatics (International) Ltd Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton , M24 2FL, Manchester, United Kingdom
- 00 800 2874 3753
- boutiquefff@fanaticsretailgroup.com
- boutique.fff.fr
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Waited more than 3 weeks for the order…
Waited more than 3 weeks for the order to get processed.

Reply from Équipe de France de Football
Very bad experience with this website
Very bad experience with this website. I ordered my nephew a Mbappe jersey almost 2 months ago and every time I ask about the status of the order I get told” this week it should be shipped” I’m going to talk to my credit card company to dispute the money for the order.

Reply from Équipe de France de Football
Boutique Officielle FFF Delays delays do not depend on them!
Ordered 3 weeks ago and it’s still not even shipped this is the worst customer service and no estimation of when it will be delivered! Only response received was generic and unhelpful to the point of rude telling me not to contact them! Perhaps I should’ve gone with the rip off version from china!
Worst experience
Worst experience. No customer support via email or chat. Package was not delivered as advertised at home address. Was delivered through a third party.

Reply from Équipe de France de Football
I was very happy with the product and…
I was very happy with the product and the process. Thanks
Excellent experience
Excellent experience, an easy process of purchase and receipt of the order, everything was exceptional. I loved it, and the product in its highest quality. I'm waiting for the second shirt in the game edition (Match or soccer players) to also buy it for design and quality, I like them more than the replicas for the fans.
Awful
Good day, The shirt had a defect (collar and lining glued with wrinkles). I contacted the FFF store and they said I would be reimbursed. I am still waiting for an email before I send navy the defective shirt. Please take care of my order. Thank you, Kristi Carroll Lorin

Reply from Équipe de France de Football
⭐⭐⭐⭐⭐ Always a 5-Star Experience for Les Bleus Gear!
As a repeat customer, I couldn't be happier with the FFF Official Boutique. Every order has been smooth from start to finish—fast shipping, clear tracking, and authentic, top-tier Nike/Les Bleus quality. Absolutely love buying from here and will definitely be back for more! 🇫🇷⚽
Very disappointing experience.
Very disappointing experience.
I placed my order on 3 June because the jersey was listed as in stock, and I even paid an additional €25 for express shipping, expecting delivery within the advertised 5–8 days. Instead, several weeks later, my order still has not been shipped.
What makes the experience even more frustrating is the lack of transparency. I received multiple emails promising that the order would be dispatched by specific dates, with the latest one guaranteeing shipment by 22 June. That date has long passed, and the order is still marked as "processing" with no shipment in sight.
This was not just an ordinary purchase. The jersey was a farewell gift for a child who has since moved abroad permanently. Because of these repeated delays, the child left without receiving the gift, completely defeating the purpose of the purchase.
Paying extra for express delivery and then waiting weeks without any concrete information is simply unacceptable. It feels as though custoy.mers are expected to accept repeated delays. Moreover they never got back to me with a response.
The customer service and overall shopping experience have been extremely disappointing. I would not recommend this company unless they significantly improve their order management, communication, and respect for the delivery times they advertise.
I bought a kids football goalkeeper kit…
I bought a kids football goalkeeper kit for my 9 years old son (birthday gift)
It took ages to arrive and missed the birthday for a start.
Then the jersey was ridiculously small and clearly didn’t match the size chart. Ordered a small size, supposedly suited for age 8-10. My son has a very small frame and could barely put it on.
I asked for an exchange and was told they could not return or exchange as it was printed uniquely for each customer.
I find this totally unacceptable considering the price I paid.
The quality is also very low. Stitching is below par and material is rough.
I am fighting this but PLEASE STAY AWAY FROM THIS COMPANY. Better buy a cheap Chinese copy

Reply from Équipe de France de Football
I ordered an item on June 14th and was…
I ordered an item on June 14th and was advised on June 24 that it was no longer available. The email gave me the choice to cancel but despite numerous emails and chats I haven't received any confirmation of refund. The email stated I could cancel online but this is not available. I will never order online again on this website.
Horrible Customer Service
It is now over one month and I have only received two items from my order of 6 things. After calling I was told that items would ship soon but until now nothing. No information from the shop unless I contact them. Horrible customer service, I will definitely not return to buy anything from this shop.

Reply from Équipe de France de Football
great product
the product came quick and was great quality as always the best team in the world makes the best clothes in the world
Number on the back of the jersey peeling off
Number on the back of the jersey started peeling off after washing it once in cold temperature inside out (according to washing instructions). Unbelievable poor quality on the print, customer service does not reply on emails to advise what to do with the shirt.

Reply from Équipe de France de Football
Order never received
Ordered a jersey more than 10 days ago. Never received. Got sporadic emails saying the shipment was delayed but absolutely no information about when it might appear
It’s also not possible to contact anyone who can help
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