Bounce Renewables Reviews 19

TrustScore 4 out of 5

3.9

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Company details

  1. Green Energy Supplier
  2. Energy Equipment and Solutions
  3. Heating Equipment Supplier
  4. Solar Energy Company

Written by the company

We are Bounce Renewables & our mission is very simple - to deliver an outstanding customer experience, whilst helping people transition to Renewable Energy. We install Air Source Heat Pumps, Solar PV and Battery Storage in England, Wales and Scotland. We are MCS registered, Trustmark certified and also a Business Solutions Partner of Mitsubishi which enables us to be able to offer 7 years warranty on our air source heat pump installations!


Contact info

3.9

Great

TrustScore 4 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Bounce installed an ashp system for us…

Bounce installed an ashp system for us in November 24. The company proved to be highly professional in our dealings with them and the install was carried out to a high standard by a highly professional, flexible and engaging team. Any subsequent snagging was undertaken at the earliest convenient time for us and again done to a high standard. Lee kept in touch throughout the whole process, honouring his original quote even after a rise in costs due to a change to our choice of radiators.
Whilst this review is arguably academic as the company no longer trades, it would be unfair not to recognise the commitment and professionalism of Lee in his dealings with us and delivery of the ashp system.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Please don’t use this company!!!!

Please don’t use this company!!!!

They are no longer responding to emails / phone calls..

Going into liquidation

10 January 2025
Unprompted review
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Reply from Bounce Renewables

This was not a customer of Bounce Renewables.

Rated 3 out of 5 stars

good admin, questionable install

Lee is super nice and i had a lot of information leading up to install with quick responses, however installers were noncommunicative and did a lot of things without letting me know beforehand, and caused property damage. Bounce were pretty good and fast at replacing and sorting things afterwards but the loss of some of the original house floorboards and damage to personal items from being moved carelessly isn't great, and was very avoidable. The system seems to be working well though I haven't had it in for very long at time of writing.

16 October 2024
Unprompted review
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Reply from Bounce Renewables

Hi Abby,

Lovely to hear you were really happy with your experience with Lee (I'll let him know of your positive personal feedback) he does his best to help customers to be informed as much as possible and to be available to answer any questions after the initial site visit.

There were mistakes made on your job that, as you state, we did replace and sorted out quickly after the job was done however, in this instance we fell short of the very high standards we set for ourselves.

Where we can improve is - especially on an urgent "broken boiler" job such as yours that we installed very quickly compared to our usual install turnaround - is communicating a little more that when installing a heating system there will be (for example) floorboards that need to be lifted and sometimes there will be "damage" but we will always strive to repair and/or rectify these issues as quickly as possible to the customers satisfaction.

Also glad to hear the system is running as intended and apologies once again for not receiving the high standard of customer experience we aim to achieve on every single job.

- Jane @ Bounce Renewables

Rated 5 out of 5 stars

Excellent service from Bounce

Had my ASHP installed in August but wanted to wait until I was using it regularly before writing a review.
I have to say I’m more than satisfied with both the service I got from Bounce and the performance of the system since.
Initially I requested 3 quotes but Bounce stood out straight away giving the impression that they not only knew what they were talking about, but also that they really wanted to work with me. Nothing seemed too much trouble, even allowing me to modify their proposal to accommodate the quirky nature of my 175yo cottage.
They treated us and our property with respect and the installation was both quick and efficient with minimal mess which they cleared up before leaving.
I would have no reservations recommending Bounce to anyone looking for an ASHP.

5 August 2024
Unprompted review
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Reply from Bounce Renewables

Peter - it was an absolute delight to install your Mitsubishi Air Source Heat Pump, we do like to go the extra mile for our customers and we're really happy that you would recommend us; can't get a high accolade than that!

Thanks again - from all the team at Bounce Renewables!

Rated 5 out of 5 stars

Bounce renewable did my air source heat…

Bounce renewable did my air source heat pump install and couldn't of been more helpful. Went out of there way to get the job done. Great customer care and very tidy install.

1 February 2024
Unprompted review
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Reply from Bounce Renewables

Peter - it was a pleasure installing your air source heat pump and we really appreciate you taking the time to leave us a 5 star review!

- Jane @ Bounce Renewables

Rated 5 out of 5 stars

Heat pump recently installed along with…

Heat pump recently installed along with bathroom repipe. Amazing service, friendly and efficient. Would definitely recommend.

11 September 2023
Unprompted review
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Reply from Bounce Renewables

Thank you for the recommendation Rachel, you were a great customer and we're proud to hear such feedback, it really makes our day!

- Team Bounce

Rated 5 out of 5 stars

Have dealt with bounce renewables on a…

Have dealt with bounce renewables on a few occasions, I have nothing but good words to say about them. They are a really understanding group who work with you on a friendly level making you feel comfortable. They walked me through everything being very patient and understanding as I didn’t have a clue about air source heat pumps but now to my knowledge are delighted with the outcome. Thank you

13 December 2023
Unprompted review
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Reply from Bounce Renewables

Thank you for taking the time to leave us a review Julie, we really appreciate it!

- Team Bounce

Rated 5 out of 5 stars

SIMPLY THE BEST

SIMPLY THE BEST, BETTER THAN ALL THE REST.

It is true, before I found Bounce Renewables, I was going to give up on Air Source heating. Several companies I tried ranged from nationals who were completely inflexible, some others who just slagged of rival companies and everything in between; through to another that I believe were con artists who promised much verbally, but altered everything once they had my deposit. I had to threaten them with court action to get my deposit back.

Bounce, were like a breath of fresh air, they listened to what I wanted and delivered exactly that and at the agreed price. Their people are true craftsmen and everything they did from high standard of their plumbing through to the cleanliness while carrying out their work, it showed they took pride in what they did. They took their time to explain the controls and how things like the i-Boost works and set up apps on both my wife’s and my i-Pads. They needed the patience of a Saint, as I am 80 and a bit of a Luddite.

Get estimates from others of course (but get them in writing before handing over a deposit) but do go to Bounce Renewables, you will not be disappointed.

12 October 2023
Unprompted review
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Reply from Bounce Renewables

We don't really know what to say to all that Gordon, it really has made or day, no actually, our year!

We couldn't have asked for a more engaging client on your Mitsubishi Ecodan air source heat pump install, the lads are still retelling your many wonderful stories even now!

It is a shame that you had to go through the experiences you did with other more "sales-y" type businesses that aren't interested in the standard of install or customer care and just want your money, but the most important thing is that you did finally find Bounce Renewables in the end and we honestly can't thank you enough for leaving such a positive review, its more appreciated than you'll possibly ever know.

Look forward to seeing you this time next year for your first service Gordon and being regaled over a fine cup of Yorkshire Tea!

Rated 5 out of 5 stars

Excellent service.

My heat source pump was installed recently. What a great team. The young guys doing the install are a credit to Bounce Renewables. They cleaned up after themselves, were polite and efficient. If you’re considering an install look no further.

27 October 2023
Unprompted review
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Reply from Bounce Renewables

We really appreciate you taking the time to leave us a 5 star review Mike, it does mean a lot to us and receiving this sort of credit from our customers is exactly what we aim to achieve on every install.

Thanks again Mike and enjoy your Mitsubishi Ecodan air source heat pump!

Rated 5 out of 5 stars

From the minute I first spoke to Bounce…

From the minute I first spoke to Bounce Renewables I hoped there would be no hard sell and mercifully I was right, they were very professional from start to finish.

Lee came out to see me and was fantastic, like the other reviewer on here I’m a single lady and also very wary when making appointments but he did everything to put me at ease, very straightforward and talked me through all the options and how an air source heat pump is different to a boiler. I didn’t place a deposit on the appointment but Lee wasn’t pushy at all and was always on the end of the phone for my numerous questions after!

When I did finally decide to make the leap and go with them, I was dreading the installation process but I needn’t have worried; Luke and the guys were very professional and cleaned up as they went along and also took all the rubbish with them instead of leaving an unsightly skip on my drive.

There wasn't an aspect of dealing with Bounce that wasn't excellent; Lee told me that they pride theirselves on their customer care and he was spot on and I was so impressed that he’s now installing my brothers heat pump and solar so I think that tells you all you need to know!

23 October 2023
Unprompted review
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Reply from Bounce Renewables

Thank you for your wonderful review Florence - you were a wonderful host and the installation team are still laughing at some of your life stories, what a life you've had thus far - wow!

We are looking forward to seeing you next year at your annual service (and can't wait to hear more stories!)

Jane - Bounce Renewables

Rated 4 out of 5 stars

Excellent service from start to finish

Had a Mitsubishi eco dan heat pump installed and new Radiators throughout. There was no hard sell, Lee arrived at my house when he said he would. On his own like he said he would unlike another company when 2 sales men arrived. Not good when you are a single female !
Lee was extremely patient whilst I made my mind up. I must have changed my mind 4 times !
On instillation day the 3 man team that arrived were brilliant, very thorough and precise in their work. They left minimal mess, were very hard working, they even had lunch in relays.
Lee also called round a short while after work was completed to check I was happy with everything.
I couldn't recommend Bounce enough. Thanks for a great job.

11 July 2023
Unprompted review
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Reply from Bounce Renewables

Thank you Danielle - we do pride ourselves on doing what we say we're going to do and are very cognisant of our customers personal requirements, we would never do anything to make our customers feel uncomfortable (like the other company you mentioned) and are very happy that you were over the moon with the work.

We'll also pass on the commendations to Lee and the install team, hearing comments like yours really makes it all worthwhile for them!

Jane - Bounce Renewables

Rated 5 out of 5 stars

Wonderful experience from Bounce Renewables

Had 5kw solar PV, 5.8kw battery and a Mitsubishi Ecodan air source heat pump installed by Bounce Renewables.

I’ve got to say that every person we dealt with was a credit to the organisation, nothing was too much for them even though we changed our minds umpteen times they stayed patient with us and never rushed us and never gave us the hard sell (unlike another company that came to see us) which wanted £5,000 more to do the same job!). Also want to mention Lee who was such a good sport, we wanted a no-nonsense sale and we got it with him, good old Yorkshire honesty!

We will be recommending Bounce to everyone we know because we think that great companies should be recognised for the job they do.

20 June 2023
Unprompted review
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Reply from Bounce Renewables

Thank you for the great review Francis, we really appreciate you taking the time to tell others about the experience you had and how competitive we are compared to the more "sales-y" type outfits that value your job based on what car you've got on the drive.

See you next year for your service, it'll be good to enjoy a catch-up over a nice cuppa!

Jane - Bounce Renewables

Rated 5 out of 5 stars

Had Mitsubishi heat pump installed by…

Had Mitsubishi heat pump installed by Bounce after getting three other quotes and although they weren’t the cheapest they also weren’t the dearest either.

I honestly can’t recommend them enough, they were a delight to deal from first contact to install (they were so clean and tidy!) even when paying the bill at the end!

Thanks guys, I’ll be recommending you to everyone i know lol

16 May 2023
Unprompted review
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Reply from Bounce Renewables

Mr Lee - thank you for taking the time to leave us such a great review (and thank you for the card!) We'll see you next year for your ASHP service!

Jane - Bounce Renewables

Rated 5 out of 5 stars

Excellent service and a pleasant experience!

The entire installation of heat pump and solar panels, with battery and all new radiators. The cheerful and hardworking plumbers arrived on time and cracked on with the job, hardly taking a break. All the parts and equipment arrived promptly, indicative of great organisation, and the whole experience, as these things go, pleasant and well handled. Highly recommended!

1 June 2023
Unprompted review
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Reply from Bounce Renewables

Mr Morgan - we really can't thank you enough for being such a convivial host and are over thew moon that you're so happy with our service (thanks for the many referrals too!)

Jane - Bounce Renewables

Rated 5 out of 5 stars

Extremely positive interaction from start to finish.

It is just great when someone does what they said they'd do, when they said they would do it. Add into this the minimal disruption, quality of work and friendliness of the install lads, I can do nothing more than highly recommend Lee and the team at Bounce. From first interaction to final sign off we couldn't be happier with the installation and performance of our heat pump.

21 April 2023
Unprompted review
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Reply from Bounce Renewables

Thank you Mr Young, you were a great host and so glad you decided to follow your air source heat pump install with our solar and battery package!

Jane - Bounce Renewables

Rated 5 out of 5 stars

Professional service with a focus on doing a good job for their customer

I was impressed with the professional nature of the team at Bounce and how they managed the install, keeping me informed throughout the process, from the initial conversations through to post install care.

The install itself went very smoothly despite it being in an older property. The team were courteous, arrived on time and tidied up after themselves in a way that shows pride in their work.

I put all this down the fact that Bounce manage the installs in house and I was dealing directly with an experienced team, rather than a sales organisation that contracts out the work with little care post sales.

It’s early days but the system is working a treat and already saving me considerable amounts of money.

20 March 2023
Unprompted review
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Reply from Bounce Renewables

Thank you ever so much for being a great host Rupert, we're glad to hear you were impressed with Bounce Renewables - see you next year for your first service!

Jane - Bounce Renewables

Rated 5 out of 5 stars

Breath of fresh air!!

Excellent company!
From start to finish the experience was 5 star. Put all my little worries to rest straight from the off, wasn't the cheapest quote we had, but certainly no where near the most expensive! But their attention to detail was a breath of fresh air compared to the other companies we had round!
They replaced all of our radiators as a matter of good practice, whereas the others wanted to leave some in which seemed odd to me as we were spending so much on an all new heating system. I don't hesitate to recommend Bounce, well done guys.

13 March 2023
Unprompted review
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Reply from Bounce Renewables

Thank you for custom Mr Reilly, glad to hear you were very happy with a Bounce Renewables install!

Rated 5 out of 5 stars

We had our system installed on the 7th…

We had our system installed on the 7th of November 2022 and I was waiting to put this review on here until it was bedded in. Now 4 months of having our heat pump and not one issue we are completely satisfied and happy with our heat pump. We are very pleased with the excellent service from Bounce Renewables from the very first contact and throughout the fitting of our Air Source Heat pump. All the people involved were extremely knowledgeable, friendly and kept us informed every step of the way. I would especially like to mention the young gentleman Jae who visited us and went above and beyond to answer all our questions and to ensure we was making the right decision. Im not a lover of salesmen in general however Jae didn’t at all come across that way a matter of fact the complete opposite wanting to help us reduce our bills and give us the information we require to make our decisions. everything was precise and professional and I must say a very knowledgeable and freindly young man what a great asset to Bounce Renewables!! We felt we were in very safe hands and are very pleased with the finished system. I would definitely recommend this company. Bounce renewables are an asset to the industry thank you again!

7 November 2022
Unprompted review
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Reply from Bounce Renewables

Thank you for your kind review; Bounce Renewables aims to keep the customer at the heart of everything we do and we’re glad to know you are happy with us!

Rated 5 out of 5 stars

Bounce renewables are a great company…

Bounce renewables are a great company to work with.They have done an excellent job installing an air source heat pump in my property.Jae, Richard, Lee and Phil were all superb in their roles. They certainly know their stuff.The installation team worked very hard indeed, and the premises were left clean and tidy. I am rather anxious about new technology, and the team have been patient , responding to all my questions. I recommend them without reservation.

1 February 2023
Unprompted review
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Reply from Bounce Renewables

Thank you Irene!

We understand that heat pumps are not as well known as we’d all like so we like to go the extra mile to help our customers understand the install and the kit we use, we were happy to help. 😊

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