Boucleme Reviews 132

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered the foam and the gel on 28th April, and as of 12 May all I’ve had is a notification saying my foam is on the way (to be clear that’s just one of the things I ordered). The delivery partner... See more

Rated 2 out of 5 stars

I haven't tried the products yet, my review is in terms of the online purchase experience. I've purchased form other UK based brands as flora and curl and the shipping process was way more effective a... See more

Company replied

Rated 4 out of 5 stars

I've only used once, but it did make a noticeable difference in my hair! Added three drops to both my cleanser and conditioner (medium-dark brown hair with reddish/brassy tones). Will continue to use.... See more

Company replied

Rated 5 out of 5 stars

This product is amazing! I purchased the Best of Boucleme set. I used the intensive moisture treatment for my conditioner, the curl cream and then finished with the super hold styler. My curls are sof... See more

Company replied

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

I ordered the foam and the gel on 28th April, and as of 12 May all I’ve had is a notification saying my foam is on the way (to be clear that’s just one of the things I ordered). The delivery partner are claiming they’ve not received anything. Customer services at Boucleme have an auto-reply on their email saying they can’t reply quickly because it’s a small team and this is a correct warning. However, my view is that their choice to under resource their team shouldn’t become my problem when they don’t fulfil my order. The team did come back to me after a few days but only to say they would look into it. That was last week.
So bad!

28 April 2025
Unprompted review
Rated 1 out of 5 stars

I haven’t managed to use the products…

I haven’t managed to use the products ordered yet as they still haven’t arrived. Suppose to be on 48 hour shipping but 10 days after ordering I don’t have my products but they have taken my money! Emailed but told had to wait …..
still waiting and no products no money back and no more contact with them!
Won’t order ever again as it seems I’ve lost my money !!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

these products smell like HEAVEN!!

First of all Bouclemes packaging was literally perfect. It made me even more excited to open my gift from them! After opening the products I went around my house and had my family smell all of the products because they smell amazing. They have a product for any part of my routine and I have enjoyed adding them into my daily routine. The super hold styler and the revive hair oil are my favorite.

30 October 2022
Rated 5 out of 5 stars

The curls are back

I loved my results from these products. Every thing is made from natural ingredients that’s aren’t trying to strip out my hair. The smell, the volume, feel, and shiny made me feel beautiful.

5 November 2022
Rated 5 out of 5 stars

Bouclème Curls!

I was pleased with the products - I've struggled finding the right products for my curls. Bouclème managed to keep my curls tight, shiny and soft. What more can you ask for?

28 October 2022
Rated 4 out of 5 stars

I absolutely love these products!

I absolutely love these products! Unfortunately in this package, the gel leaked a tiny bit; it's the first time I've ever had anything like that happen with the packaging, and it's the third time I have ordered. Nothing makes my curls pop quite like Boucleme!

25 October 2022
Rated 4 out of 5 stars

I didn't receive my pump for my hair…

I didn't receive my pump for my hair gel. Ordered it, paid for it, see it on receipt, but did not receive it. That blows because I got a reminder to put it in my cart multiple times. Other than that I'm happy with the product. It's just a huge bottle to have to tilt for use

11 October 2022
Boucleme logo

Reply from Boucleme

Hello, I'm really sorry your pump was missing from your order. Please pop us an email if you haven't already and we'll get one sent out for you. Thank you.

Rated 5 out of 5 stars

I am loving this gel!!

I am loving this gel!!! Perfect curls with it. Great hold. Mild crunch that scrunches right out. It’s a keeper for sure!

9 October 2022
Boucleme logo

Reply from Boucleme

Thank you💜

Rated 5 out of 5 stars

I absolutely love this brand now

I absolutely love this brand now. My hair was so manageable and easy to detangle. My hair was soft and healthy looking. I love it’s lightweight scent.

30 September 2022
Boucleme logo

Reply from Boucleme

Thank you💜

Rated 2 out of 5 stars

I haven't tried the products yet

I haven't tried the products yet, my review is in terms of the online purchase experience. I've purchased form other UK based brands as flora and curl and the shipping process was way more effective and also free. Within a week I had my products. My boucleme order still hasn't arrived and there is no estimated date of delivery.

23 September 2022
Boucleme logo

Reply from Boucleme

Hello, we're really sorry for the delay with your order. I can see this has now been delivered and I hope you enjoy the products. Thank you.

Rated 5 out of 5 stars

Amazing results

This product is amazing! I purchased the Best of Boucleme set. I used the intensive moisture treatment for my conditioner, the curl cream and then finished with the super hold styler. My curls are soft, frizz free, and well defined. My hair is around 2b/c and very damaged from bleaching, coloring and straightening. My only “complaint” is the fragrance. It’s kind of herbal which I don’t care for but the results are worth putting up with it! I’m definitely going to purchase the full size products.

26 September 2022
Boucleme logo

Reply from Boucleme

Thank you💜

Rated 5 out of 5 stars

Best product for curls & coils!!!

I love these hair products and am pleased Boucleme now has a US subsidiary. I would try to find the products at various online shops or order direct from Boucleme UK but prefer to order direct.

20 September 2022
Boucleme logo

Reply from Boucleme

We're so happy you're loving the products💜

Rated 5 out of 5 stars

The protein drops are a gift from…

The protein drops are a gift from heaven! They make my curls come ALIVE with my fine, low-porosity hair. Six drops in my gel (the last think I put on my hair before I diffuse it) and it's the curliest it's ever been! I'm hooked!

21 September 2022
Boucleme logo

Reply from Boucleme

We're so happy you're loving the protein drops! Please remember to not be tempted to use it too often as you may go into protein overload. Reach out if you need any advice etc💜

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look