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Rated 1 out of 5 stars

They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more

Rated 2 out of 5 stars

I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more

Company replied

Rated 1 out of 5 stars

Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more

Company replied

Rated 5 out of 5 stars

I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more

Company replied

Company details


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2.6

Poor

TrustScore 2.5 out of 5

266 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

They don't respond to emails

They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sent multiple. I would not recommend.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

They were very responsive

They were very responsive when I was worried that one item was not included in my order (two different shipments). Everything was settled and I was happy with my purchase.

21 August 2022
Rated 5 out of 5 stars

I absolutely love these products

I absolutely love these products! I needed assistance with delivery and Bouclemes customer service were fantastic! The nicest, easiest service I have ever experienced! I will be using this company directly for future purchases.
Many thanks

10 November 2022
Rated 5 out of 5 stars

My waves love it!

I bought the 30 days waves kit and I’m very impressed! My waves are softer and more defined. I can go till day 4 before washing again with just a little refresh on day 3.

16 November 2022
Rated 5 out of 5 stars

Simply the the best !

Dedicated and reactive customer support, and the products are amazing I have tried many of them and I loved them all but I am in love with the new range “curl shield” (especially with fall starting and rain season kicking in) I can’t wait for the 1 liter format 😅

27 September 2022
Rated 5 out of 5 stars

Great

Greatly packaged and quick delivery
The products are even better

8 October 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💜

Rated 5 out of 5 stars

I love these products…can’t be without…

I love these products…can’t be without the Superhold Styler. Cannot wait to test out the new weather proof range. Can’t fault this company- love their message, their ethos & their products. Was worried Brexit would ruin things but they’ve worked around that minus customs charges & even my rewards carried over. That & my quick delivery - 5 stars all the way

28 September 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💜

Rated 2 out of 5 stars

Ended up with straw-like hair :(

I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven worse than the regular supermarket products: they leave my hair sticky, dry and straw-like. I read some reviews about this but I thouught "it would not happen to me"... well, it did. Sorry, not purchasing again and definitely not recommend it.

19 September 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Valeria, I'm sorry you didn't get on too well with the products. It sounds like you may have got the wrong products for your hair. If you'd like to go through some troubleshooting please feel free to pop us an email and we'll be happy to help. Thank you.

Rated 1 out of 5 stars

Haven't received delivery yet

Haven't received delivery yet. No change in tracking for past four days.

18 September 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Helen, we're sorry for the delay with your order. It looks like you haven't reached out directly to us yet, please pop an email to info@boucleme.co.uk with your BOU order number in the subject line and we can chase this for you. Thank you.

Rated 5 out of 5 stars

Great!

The company send me a new product after the first one purchased had an issue while being on transport. Their customer support was supper efficient and I really appreciate it

6 September 2022
Boucleme Eu logo

Reply from Boucleme Eu

We're happy we could resolve your issue quickly :)

Rated 5 out of 5 stars

Can only recommend to my curly haired fellow people out there

So far I’ve only had good experiences with Boucleme products. They also have good and super friendly customer service and surprisingly quick shipping! My curls seriously look better with especially the curl cream lightweight and curl gel.

4 September 2022
Boucleme Eu logo

Reply from Boucleme Eu

thank you Lisa :)

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