Removed something from my order and sent it to a locker 12 minutes away by car from the one I had selected... Even removed a percentage of my 5 euros discount for first buy, in ratio with the price of... See more
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See what reviewers are saying
Have used this company on several occasions & have never been disappointed. On this occasion I needed to contact customer service due to an issue with delivery. Their response to my email was quick &... See more
I bought an excellent product based on my experience; it's a liquid soap for face and body. It removes all types of grease and dirt with an amazing finish.I bought an excellent product based on my exp... See more
I ordered from Boticinal a few times already. The website has good range of products and sometimes very good discounts. The preparation of orders takes some time. Would have been better if it was with... See more
Company details
- Health and Beauty Shop
- also in
- Aromatherapy Supply Store
- Beauty Products Vending Machine
- Skin Care Products Vending Machine
- Vitamin and Supplements Store
Written by the company
Boticinal est un site de parapharmacie en ligne offrant une vaste sélection de plus de 15 000 références provenant de 400 marques partenaires. Notre catalogue comprend des best-sellers, des nouveautés et des incontournables qui se renouvellent quotidiennement. Nous sommes déterminés à répondre aux besoins spécifiques de chaque individu en vous proposant un large choix de produits, tout en vous accompagnant pour faciliter vos achats en ligne. Chez Boticinal, la qualité et les meilleurs prix vont de pair. Nous proposons régulièrement des promotions sur les plus grandes marques, adaptées à chaque saison. Notre équipe est là pour vous fournir des conseils permanents répondant à vos besoins quotidiens en matière de santé, de sport, de beauté, de minceur et de nutrition. Nous couvrons tous les aspects pour les petits comme pour les grands, sans oublier les temps forts de l'année. Faites confiance à Boticinal pour trouver des produits de parapharmacie au meilleur rapport qualité-prix qui répondent à vos besoins. Simplifiez vos achats en ligne et prenez soin de vous et de votre famille avec Boticinal, votre site de référence en parapharmacie.
Contact info
France
- boticinal.com
4.2
Great
70K reviews
Asks customers to review
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great deal and fast shipment
2 May 2025
C’était top merci
3 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased item from the website but I…
I purchased item from the website but I got different one that is not what I ordered.
23 April 2025
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. N’hésitez pas à prendre contact avec notre SAV pour régler ce problème. L’équipe Boticinal.com
Tres bien passe
17 April 2025
Received all ordering products
Received all ordering products. Delivery date is not according the dates showing up when proceed the payment
7 April 2025
Always great value and reliable delivery
9 April 2025
Good prices
I ordered from Boticinal a few times already. The website has good range of products and sometimes very good discounts. The preparation of orders takes some time. Would have been better if it was within 48 hours as it is stated on the web. But the courier service is fast and it comes well packed. In total I was satisfied with the service and definitely recommend Boticinal to others and will order again.
4 April 2025
thank you everything arrives perfect
8 March 2025
Avene Cicalfate cream stability compromised
Everything was ok, except for the fact that one product that I ordered, Avene Cicalfate Cream should not be stored under 5 degrees Celsius, and the product was shipped in a MyRelay box and it stayed at a temperature lower than 5 degrees Celsius and the water phase of the cream separated from the greasy phase of the cream. I would recommend you to respect the instructions of the producer and not to offer this product for selling by shipment, as this product might get compromised, especially during the cold season.
Thank you!
25 February 2025
Excellent
Everything arrive as expected, fast and in good condition, highly recommended
19 February 2025
Wrong delivery
My parcel were delivered to another point which has very bizarre working hours
10 February 2025
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. N’hésitez pas à prendre contact avec notre SAV pour régler ce problème. L’équipe Boticinal.com
Paid for Home Delivery, Ended Up Collecting It Myself
I paid €9.99 in shipping costs to have my package delivered to my home. However, when the mail carrier arrived, he didn’t knock on the door but instead immediately left a note in the mailbox stating that I needed to pick up my package at a collection point. While he was still outside my house, I went out to ask him to hand me the package, but he refused because he had already placed the “no one was home” slip in the mailbox.
As a result, I had to pick up my package myself and spent two hours doing so because I rely on public transportation. This is very disappointing, especially since I specifically paid extra to have my package delivered to my home and not to a collection point.
I would strongly suggest that the company ensures its delivery personnel make a genuine effort to deliver packages directly to the door, as promised. This situation was entirely avoidable and goes against what I paid for. Given the inconvenience and the additional time I had to spend, I believe a compensation for the delivery cost is fair.
18 January 2025
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. N’hésitez pas à prendre contact avec notre SAV pour régler ce problème. L’équipe Boticinal.com
droit au but Boticinal
All Good . Fully respected orders with above all, competitive prices
18 January 2025
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