Botanique Paris Reviews 

2,101
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report significant improvements for under-eye concerns and skin radiance, noting products deliver on their promises. Many find the items easy to use, comfortable, and well-designed. Customer service consistently receives high praise for being exceptionally helpful, kind, and responsive, resolving issues fast. However, some customers noted product functionality issues, with devices stopping or being inconsistent, and others felt products did not deliver noticeable improvements. Additionally, some reviewers experienced problems with product fit, finding items too small or difficult to adjust. A small portion of people were dissatisfied with customer service, citing unresponsiveness or a lack of accountability.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight and gratitude for the results,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the product's effectiveness in reducing... See more

User experience

People report positive experiences with user experience, finding the products easy to use and integrate into... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's speed,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's very easy to use and charge. I've seen a slight improvement around my eyes, although to be fair, I'm 67 and had really bad under-eye bags. There's been a significant improvement with my neck, th... See more

Company replied

Rated 4 out of 5 stars

I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more

Company replied

Rated 4 out of 5 stars

Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more

Company replied

Rated 4 out of 5 stars

Well it's a great product however I need to contact them and get a new pair of glasses the left side doesn't work. Don't get me wrong that can happen to anyone and I'm sure when I contact them tomo... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 99% of negative reviews

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4.3

All reviews

(2,101)

1,527 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick responses and excellent…

Very quick responses and excellent customer care. The support made me feel like this was a trustworthy company.

29 May 2026
Unprompted review
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Reply from Botanique Paris

Very quick responses and excellent customer care. The support made me feel like this was a trustworthy company.

Rated 5 out of 5 stars

From 2 weeks using Slowly getting…

From 2 weeks using Slowly getting thinner my puppy eyes and slowly brightening. I love the product. Recommended

15 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your progress! 😊 We’re happy to hear you’re noticing your under-eye puffiness slowly improving and brightening after 2 weeks of use.

Rated 4 out of 5 stars

I just started using it but have high…

I just started using it but have high hopes it will help

29 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you for sharing your early feedback! 😊 We’re glad you’ve started your routine and hope you enjoy seeing progress with consistent use.

Rated 5 out of 5 stars

Excellent customer service!

29 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much! 😊 We’re really happy to hear you had an excellent customer service experience and appreciate you sharing your feedback.

Rated 5 out of 5 stars

I’ve been using the Botanique…

I’ve been using the Botanique Revitalize red light therapy glasses and have been pleasantly surprised with the results. They’re comfortable to wear and don’t feel bulky, which makes it easy to use them consistently during short daily sessions.

After a few days of use, I noticed reduced eye strain, especially after long hours on screens. My eyes feel less fatigued in the evening, and it’s become a relaxing part of my routine. The build quality is solid, and they feel like a well-designed wellness product rather than a gimmick.

Overall, I would recommend these glasses to anyone dealing with screen fatigue or looking for a simple way to support eye comfort through light therapy.

7 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your experience! 😊 We’re happy to hear the glasses feel comfortable, easy to use consistently, and have become a relaxing part of your daily routine.

Rated 5 out of 5 stars

I had a wonderful experience with…Botanique Team

I had a wonderful experience with Botanique’s support team. From the beginning, they were kind, professional, and very understanding throughout the whole process. Even though my situation was a bit complicated, they truly listened and went above and beyond to help me find a solution.
Their communication was always clear and respectful, and they made me feel valued as a customer. I really appreciate their patience, generosity, and quick assistance. It’s rare to find customer service this thoughtful and caring.
A special thank you to Hazel, who was especially kind, attentive, and supportive throughout everything. Her care and dedication truly made a difference and made this experience even more positive.
Thank you again to the entire Botanique team for your excellent support. I truly appreciate everything you’ve done for me and I would definitely feel confident ordering from them again. Sincerely, Chavelk

28 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your thoughtful experience! 😊 We’re truly happy to hear our support team made you feel heard, valued, and well taken care of, and we’ll be sure to share your kind words with Hazel.

Rated 5 out of 5 stars

You can definitely trust this product

You can definitely trust this product! It actually works

28 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for your feedback! 😊 We’re so happy to hear the product is working for you, and we truly appreciate your trust and support.

Rated 4 out of 5 stars

After 3 months of gentle use, broken arm

After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have occurred and makes me leery about the longevity of the new pair. I have yet to see any difference in my under eye baggage situation, but I will optimistically continue to use 🤞

16 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you for sharing your honest feedback! 😊 We’re sorry the arm on your device broke after a few months, but we’re glad our team was able to arrange a replacement at no cost. We appreciate you continuing to give it a try and hope the new pair gives you a better long-term experience.

Rated 5 out of 5 stars

Great support service experience

I’m so impressed how quick he reacted to my support request with courtesy and provided me a solution to fox the issue.
I truly appreciate their professionalism and customer centric supports.

Thanks again!

28 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your experience! 😊 We’re glad our support team responded quickly, provided a helpful solution, and made you feel well taken care of.

Rated 5 out of 5 stars

I’ve really enjoyed using Botanique…

I’ve really enjoyed using Botanique Paris products. The quality feels premium and gentle on the skin, and the results are noticeable with consistent use. The packaging is sleek and secure, and everything arrived well protected. Delivery was smooth and on time. What stood out most for me is the effectiveness. I could actually see and feel a difference.

28 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your experience! 😊 We’re happy to hear the quality, packaging, delivery, and results all stood out to you, and that you’re seeing and feeling a noticeable difference with consistent use.

Rated 5 out of 5 stars

It was really great

It was really great, and the products feel solid. I saw my eye’s relief immediately.

28 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for your feedback! 😊 We’re glad the products feel solid and that you noticed relief around your eyes right away.

Rated 5 out of 5 stars

Its a great product

Its a great product

27 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much! 😊 We’re really happy to hear you think it’s a great product and truly appreciate your feedback.

Rated 5 out of 5 stars

Your team’s responsiveness was… phenomenal

Your team’s responsiveness was incredible. They answered my email immediately and had a replacement device shipped out in no time. When I offered to return the original, your staff kindly let me know it wasn’t required.
Exceptional customer service like this is hard to come by nowadays. It’s wonderful to support a company that remains dedicated to its customers long after the sale. Thank you for your time and for setting such a high standard!

27 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for your thoughtful feedback! 😊 We’re really happy to hear our team responded quickly, arranged your replacement smoothly, and made the process easy for you. We truly appreciate your kind words and support.

Rated 5 out of 5 stars

Re received my boutique Paris…great

Re received my boutique Paris revitalized eyes, and I love it. I sit and relax for 10 minutes every day . Feels great

27 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your experience! 😊 We’re happy to hear you’re loving your Botanique Paris RevitalEyes and enjoying those relaxing 10 minutes each day.

Rated 5 out of 5 stars

Is great massage under the eyes

Is great massage under the eyes

26 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much! 😊 We’re glad you’re enjoying the gentle under-eye massage and appreciate you sharing your feedback.

Rated 4 out of 5 stars

I’ve been dealing with under eye dark…

I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who has used it and has had great results. I am using a daily .
so far I see a very tiny response, but it took a long time to get like this so it’ll take a while to get them better.

25 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for sharing your experience! 😊 We’re glad you’re staying consistent and already noticing a small response so far, and we hope you continue seeing steady improvement with continued use.

Rated 1 out of 5 stars

Botanique Paris

BP is a horrible company. Everything about them is bad: the undereye device that doesn’t operate and their lack of customer service. Ordered the undereye device from them, charged it up and turned it on, only one side works. Contacted their customer service and was told to ship it back and they would send me another one. Received second device and the same thing happened, only one side works. There are many complaints from customers who bought their device and complained that after just a few uses, the device stopped working. Contacted their customer service and they told me to send the devices back for a refund. Which I did, but then when I asked them to refund me for the shipping charges which came close to $30, they said they would. It’s been over two months with many follow ups about refund for shipping charges. They’re liars – they have no intention of refunding me for shipping charges from the faulty devices they sent me. DO NOT BUY ANYTHING FROM THIS BOTANIQUE PARIS!!!

2 March 2026
Unprompted review
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Reply from Botanique Paris

We’re very sorry to hear about your experience and understand your frustration, especially after receiving two devices that did not work properly. Please contact our support team again with your order details and return shipping receipt so we can review the refund concern and make sure this is looked into properly.

Rated 3 out of 5 stars

I have been using RevitalEyes for 2…

I have been using RevitalEyes for 2 months now and have noticed some reduction in eye puffiness but no change in the darkness in the under eye area unfortunately. I’ll continue to use it but am disappointed that the darkness has not been reduced.

26 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you for sharing your honest feedback. We’re glad to hear you’ve noticed some reduction in puffiness, and we understand it can be disappointing not to see the same improvement with darkness yet. Consistent use can take more time for some concerns, so we hope you continue to see progress with your routine.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, products look like Apple products, even the unboxing experience is premium.

26 May 2026
Unprompted review
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Reply from Botanique Paris

Thank you so much for your feedback! 😊 We’re glad your order arrived quickly and that the packaging and unboxing experience felt premium.

Rated 5 out of 5 stars

Excellent experience and high-quality products!

I am absolutely delighted with my experience with Botanique Paris. The product completely exceeded my expectations, and the customer service was fantastic throughout. I will definitely be buying from them again and highly recommend them to anyone. Well-deserved 5 stars!

26 May 2026
Unprompted review
Botanique Paris logo

Reply from Botanique Paris

Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear the product exceeded your expectations and that our customer service made your experience even better. We truly appreciate your recommendation and support.

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