Boss Carpet One Floor & Home Reviews 14

TrustScore 4.5 out of 5

4.5

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Company details

  1. Home & Garden

Information provided by various external sources

Boss Carpet One Floor & Home, Dixon, is the source for all your floor covering needs. Our partnership with the largest floor covering cooperative in North America, Carpet One Floor & Home allows us enormous buying power and access to all the major brands, mills and manufacturers. We offer the largest selection of carpet, hardwood, laminate, ceramic tile, Vinyl and more - and you'll always find the best prices and great savings... everyday. With the personal service from our specially trained flooring experts, you'll find the product, warranty and color that are just right for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

We always go to Boss Carpet One when…

We always go to Boss Carpet One when looking to do home projects. They carry materials of excellent quality and have a great selection, but it's their personal touch that means the most. We recently did a partial kitchen makeover. When our Boss consultant (Joleen) came to our home, she not only heard us out but also made a couple of suggestions that we hadn't thought of. We followed her suggestions and were very pleased with the results. She and all of the Boss staff are very responsive any time we call. Joleen kept in touch with us throughout the various stages of the project. It was obvious that she was personally invested in making sure that we were satisfied customers. And we are!

18 July 2018
Unprompted review
Boss Carpet One Floor & Home logo

Reply from Boss Carpet One Floor & Home

Hi Becky, Thanks for taking the time to leave this review. We are happy to hear that you enjoy working with our team. We will pass your kind words on to Joleen! We hope to work with you again!

Rated 5 out of 5 stars

This is amazing carpet

This is amazing carpet. The staff were so helpful, installers were great. I will certainly buy from them again!

27 June 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Hi Linda, Thank you for taking the time to leave this review. We are happy to hear that you're enjoying your new carpet, and we hope to work with you again!

Rated 5 out of 5 stars

I had a wonderful experience with Boss…

I had a wonderful experience with Boss Carpet One from the very first day through installation day,
No complaints about them at all. I would recommend them.

18 June 2018
Unprompted review
Boss Carpet One Floor & Home logo

Reply from Boss Carpet One Floor & Home

Sharon, thanks for taking the time to leave us a review and the recommendation, we really appreciate it! We're glad to hear you had a wonderful experience and we hope you enjoy your new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

As a successful contractor it is…

As a successful contractor it is critical for me to work with the very best in the industry because it is a reflection on business - with that said Joleen with Boss Carpet is the best in the industry. Attention to detail with the highest level of customer service makes Boss Carpet a winner on my team. Boss Carpet not only delivers high quality products, their design team brings solutions and timeless designs to every project.

12 May 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Thanks for taking the time to leave us a review, we really appreciate it. We're glad to hear Joleen has been a huge help for you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Awesome help with office make-over

Joleen really saved us with our recent re-modeling and carpet work. She helped us design the new look of our office right down to wall hangings etc. The carpet work that was done was about the best I've ever seen. She listened to many different voices and somehow pleased all of us! WELL DONE!

9 May 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Thank you for the kind words, Jon! We're so glad to hear that Joleen was a huge help for you. We hope you enjoy your new carpet in the office for many years to come. Thank you again.

Rated 3 out of 5 stars

The response time from the sales person…

The response time from the sales person was not timely, as he promised. The install is scheduled out longer than expected. The install timeline was a factor in our decision of who to buy the flooring from and is longer than expected.
The price was also higher than the competition, but again, we were also interested in the timeline, which did not work out as planned.

8 May 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Hi Angie, we're sorry to hear this because at Carpet One, we always strive to give the best service possible. If you'd like to discuss your concerns further, please give us a call at 815-284-3933.

Rated 5 out of 5 stars

Everyone at this company went above and…

Everyone at this company went above and beyond what one would consider good work. We literally could not have completed our project without Joleen, who was amazing with a 'we can do this attitude'. She had ideas, solutions, alternatives and a positive attitude - what a remarkable and refreshing way to approach a project.

We appreciate the opportunity we had to work with these people on a less than desirable situation. They made it relatively painless with an outstanding result.

7 May 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Thanks for taking the time to leave us a review, Frances! We're so glad to hear you had a great experience with Joleen. We hope you enjoy your new installation for many years to come. Thanks again.

Rated 5 out of 5 stars

Everything in one place

Holly was so much help and very knowledgeable about all facets of building our new home. From the carpet, hardwood and dura ceramic we selected, she was more than happy to drag samples out to us at our new home site which was quite a distance from the store. Holly also helped me with countertops, tiling, plantation shutters and custom bound rugs. Truly a wonderful experience working with Boss Carpet One.

3 May 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Thanks for the kind words, Lynn! We're so glad to hear that Holly was a huge help for you throughout your buying process. We hope you enjoy your new countertops, tiling, plantation shutters, and custom bound rugs for many years to come. Thank you again.

Rated 5 out of 5 stars

Joleen and Boss One are the best!

Joleen and Boss Carpet One are the best!
Joleen went over and above to make sure we got the flooring we wanted and needed...five years ago we used Boss Carpet One to put in hardwood floors on a portion of our main level. Recently we decided to complete the rest of the area and didn't hesitate at all to reach out to Carpet One to finish the work. Joleen was extra careful to make sure the product was EXACTLY the same. It looks beautiful! She and her team take tremendous pride in the work they do, like it was their own home.

28 April 2018
Unprompted review
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Reply from Boss Carpet One Floor & Home

Thanks for taking the time to leave us a review, Todd. We're so glad to hear that Joleen was a huge help in picking your flooring with you. We hope you enjoy it for many years to come, and we look forward to working with you again in the future. Thanks again.

Rated 5 out of 5 stars

My dream kitchen

I would recommend the team at Freeport Boss Carpet One to anyone & I have done that many times!
I waited several years to get my new kitchen. Joleen at Boss Carpet One helped me through the entire process of designing my kitchen, helping me with expert color & product selection and coordinating contractors to get the job done. I got my flooring, backsplash, countertops, window treatments & even the kitchen sink from Boss Carpet One. We love our heated tile floor, Cambria quartz countertops and the entire finished kitchen!

28 April 2018
Unprompted review
Boss Carpet One Floor & Home logo

Reply from Boss Carpet One Floor & Home

Hello Jan, thanks for being such a loyal customer. We are thrilled to hear that you are loving your newly renovated kitchen, and we hope you do for many years to come. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Joleen and her staff were wonderful to…

Joleen and her staff were wonderful to work with. She came to the house to get an idea of my taste and picked flooring, cabinet style, countertops, etc. that were perfect. We had a fairly large project and she was great at keeping us informed of what would be done next and when. The installation of everything is flawless. We’d give Boss Carpet One the highest recommendation!

27 April 2018
Unprompted review
Boss Carpet One Floor & Home logo

Reply from Boss Carpet One Floor & Home

Hello Linda, thanks for taking the time to share your experience with us, we really appreciate it! We really hope your new installations for many years to come. Thank you again.

Rated 5 out of 5 stars

The person who helped me was amazing

The person who helped me was amazing! She was so friendly and helpful. I went in for a piece of carpet for my rental and stared lookin At flooring my home. I can’t wait to save up for the flooring i found!!

24 April 2018
Unprompted review
Boss Carpet One Floor & Home logo

Reply from Boss Carpet One Floor & Home

Thanks for the kind words, Jessi! We're so glad to hear you had a great experience working with our team, and we look forward to working with you again in the future on flooring your home!

Rated 5 out of 5 stars

New shades

After installing new windows my wife decided we needed new window coverings. We reached out to Boss Carpet and they were so easy to work with! Stacy and Molly gave us very supportive service, and we are very happy with the results. Thank you for the great work and service.

13 November 2016
Unprompted review

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