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Borrowell Reviews 184

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TrustScore 4.5 out of 5

4.5

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and customer support, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the quick response times and the efficiency with which their requests are handled, making interactions pleasant and productive. Consumers also value the company's commitment to ensuring their satisfaction and providing valuable financial insights. However, some customers expressed dissatisfaction with the website, encountering issues such as being blocked from accessing the site or difficulties with account access. A few people also mentioned concerns about the company's business model, questioning whether it prioritizes helping customers or generating revenue from lenders.

What people talk about most

Service

People report positive experiences with service. Customers appreciate the valuable service and peace of mind,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and professional assistance... See more

Website

Reviewers mention ambiguous feedback about the website. While some consumers found the platform offered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did not require an immediate reply as my circumstance was not an issue at all. Still, I received feedback within the hour - my kind of customer support no matter what the situation is. My thanks... See more

Rated 4 out of 5 stars

I’ve been using Borrowell primarily for credit score monitoring, and I must say — that part of the service is phenomenal. The platform offers clear, up-to-date insights on my credit score and rep... See more

Rated 5 out of 5 stars

They offer services and great options for building better credit. I also like that the credit reports don’t impact your account negatively. I’m pretty impressed with the turnaround time when I’ve su... See more

Rated 5 out of 5 stars

When identity thieves started pinging credit agencies with fraudulent activity Sarah didn’t care that I’d never even had a Borrowell account. Once she confirmed my identity she went the extra mile and... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Encountered an issue on page 7...

Attempting to sign up for the first time, I encountered an issue on page 7. However, with the invaluable assistance of the support team, the problem was resolved. I'd like to extend my gratitude to Hector for his thoughtful guidance.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Fraudulent account closure

Reached out to Borrowell for closing fraudulent account opened by someone in my name. After verification, they promptly closed the account. They are great company with awesome customer support! Thanks.

21 September 2023
Unprompted review

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