Borealluxe Reviews 

152
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers had a great experience with this company. Consumers are genuinely thrilled with their purchases, often sharing that the jackets are wonderfully cozy, thick, and stylish. Buyers frequently note that the products exceed expectations, offering amazing warmth and a gorgeous appearance that brings in constant compliments from strangers everywhere they go. Some people were dissatisfied with the return process, mentioning that attempting to send items back or secure proper refunds proved to be a major challenge. A few consumers also noted that shipping took much longer than expected, leaving them worried about their orders. Additionally, a number of buyers experienced issues with wrong sizing or unexpected defects upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the faux fur jackets and coats are exceptionally... See more

Quality

Customers expressed great satisfaction with quality, highlighting that the items are soft, stylish, and made... See more

Delivery service

Consumers experience a mix of feelings regarding the delivery service. While many reviewers praised the fast... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers expressed deep frustration... See more

Return policy

Users describe negative interactions with return policy, reporting that it is nearly impossible to obtain... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have... See more

Rated 5 out of 5 stars

I've been looking for this coat for a while. I bought four similar coats from cheap online stores and got rubbish. It wasn't until I purchased thru Boreal that I finally got what I was looking for. Lu... See more

Rated 5 out of 5 stars

I emailed this seller beforehand to ensure they were a real company because theres so much fraud in online sales. They were quickly responsive and I made the order for the snow leopard coat. Its gorg... See more

Rated 5 out of 5 stars

The coat is fabulous! Definitely looks like real fur. I see a lot of these faux furs on the streets of NYC and this coat doesn’t look like them because it looks so real. I had an issue with deliv... See more


Company details


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3.8

Great

TrustScore 4 out of 5

152 reviews

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3.8

All reviews

(152)

151 reviews in the last 12 months

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Rated 2 out of 5 stars

Satisfied but duped

Just received my order today, ordered on 1/11/26. I purchased the Mirella Longline faux fur along with the Ravena hooded faux fur jacket. Both are beautiful and soft as can be. The Ravena jacket has a back tag that reads “Laseti” while the Mirella has zero tags. Neither jackets came with brand tags or product tags. The Mirella longline has eye hooks for closure except my hooks were left straightened. The website really makes you believe in Naia and Emma but i do believe this to be a company from China selling “values”

14 February 2026
Unprompted review
Rated 1 out of 5 stars

WARNING!!

WARNING!!! AVOID AVOID AVOID!!!
This is probably one of the worst vendors in SM platforms. DO NOT BUY... you will not receive item(s) and they avoid refunding money!! First of all, they claim they are USA based company... WRONG!!... items are shipped form CHINA!!!
I ordered two items on January 11... after waiting 3 weeks with no shipping info, I reached out and they responded the items were no longer available and offered to either choose something else or cancel. I requested to cancel Jan 26th. Today is February 10th... still NO REFUND! PayPal is involved but that too is taking too long as this vendor is probably also scamming PayPal!!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Whatever you do . Do not buy anything from here . I ordered my jacket on the 2nd January and still 5 weeks later, I am waiting for it .

2 January 2026
Unprompted review
Rated 5 out of 5 stars

The coat is fabulous

The coat is fabulous! Definitely looks like real fur. I see a lot of these faux furs on the streets of NYC and this coat doesn’t look like them because it looks so real.
I had an issue with delivery and when I reached out they quickly responded and resolved the issue.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I ordered the Eden longline fur coat. It took almost a month to be delivered. The product did not look anything like the pictures on their website or social media. It was incredibly cheap looking. The small was way too big on me so contacted their support team to start a return. They said they would be charging an 8% handling fee that is not stated anywhere on their website or in the confirmation email. They first offered me a 25% refund and to keep the coat. I asked why a full refund and return was not possible and they offered a 35% refund and no return. When I asked the same question a third time they did not answer any questions and refunded the 35% without confirming with me. I was within my 30 day window of their claimed return requirements. Along with it being unworn. I highly doubt NOT recommend this company. Their product is misleading from their social media and their customer service is a nightmare.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

This is a nightmare company if you do…

This is a nightmare company if you do not want to keep what you bought. The coat was super cheap, way too small and not worth the price at all. They will not give a refund and try to convince you to keep the coat and offer 15% of your refund back. They make shipping back the coat very difficult and it is expensive. I would never recommend anyone to ever order from this site.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

This Vera Faux Fur jacket is fire!

She is gorgeous! I got the brown Vera Faux Fur and it is everything I hoped it would be - its rich, comfortable, stylish and I'll be bringing it with me to Paris. I've ordered and returned many. This is the one, don't think twice about it.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

GARBAGE PRODUCT

GARBAGE PRODUCT. TOO SMALL. CHEAP. NOT WARM. DOESNT HONOUR RETURN POLICY. DO NOT BUY. CAN I GIVE 0 STARS?

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this business

Do not buy from this business. I ordered a coat from them, it took very long to be delivered. When it finally arrived it was a coat with some other brands label on it. The coat looks nothing like the pictures. It is cheap and plastic like. When I tried to return it, they insisted on charging an 8% “handling fee” which would be deducted from my refund. This fee is not disclosed anywhere on their website, so I informed them that charging an undisclosed fee is a deceptive business practice. They then said I could have a 15% refund and keep the coat, which is not resolving the problem at all. They are refusing to give me my full refund. Just stay away from this brand.

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Good quality for price, but very slow shipping

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have had a 1 week turnaround time to take over 2 weeks, so it arrived after Christmas.

26 December 2025
Unprompted review

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