Borealluxe Reviews 

152
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers had a great experience with this company. Consumers are genuinely thrilled with their purchases, often sharing that the jackets are wonderfully cozy, thick, and stylish. Buyers frequently note that the products exceed expectations, offering amazing warmth and a gorgeous appearance that brings in constant compliments from strangers everywhere they go. Some people were dissatisfied with the return process, mentioning that attempting to send items back or secure proper refunds proved to be a major challenge. A few consumers also noted that shipping took much longer than expected, leaving them worried about their orders. Additionally, a number of buyers experienced issues with wrong sizing or unexpected defects upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the faux fur jackets and coats are exceptionally... See more

Quality

Customers expressed great satisfaction with quality, highlighting that the items are soft, stylish, and made... See more

Delivery service

Consumers experience a mix of feelings regarding the delivery service. While many reviewers praised the fast... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers expressed deep frustration... See more

Return policy

Users describe negative interactions with return policy, reporting that it is nearly impossible to obtain... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have... See more

Rated 5 out of 5 stars

I've been looking for this coat for a while. I bought four similar coats from cheap online stores and got rubbish. It wasn't until I purchased thru Boreal that I finally got what I was looking for. Lu... See more

Rated 5 out of 5 stars

I emailed this seller beforehand to ensure they were a real company because theres so much fraud in online sales. They were quickly responsive and I made the order for the snow leopard coat. Its gorg... See more

Rated 5 out of 5 stars

The coat is fabulous! Definitely looks like real fur. I see a lot of these faux furs on the streets of NYC and this coat doesn’t look like them because it looks so real. I had an issue with deliv... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

152 reviews

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3.8

All reviews

(152)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Best customer service and highest quality product

I dont think I have ever ordered from a company that has such excellent customer service.Their faux fur coats are of the highest quality..i had a small issue with size and they fixed it and resent a size that worked.. I HIGHLY recommend this company

13 May 2026
Unprompted review
Rated 1 out of 5 stars

SHEIN SCAM ALERT!!!!!!

SHEIN SCAM ALERT!!!!!!

Received my jacket in the WRONG colour, all the tags were cut out, tried to email them for a refund / return and they just bounce back.

Save your money and just find it on Shein.....was literally $100 cheaper.....

Terrible!!!!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

NOTHING LIKE THE PHOTOS

Order what looked like a beautiful dress. Splurged and spent a bit more than I would normally online because it looked like good quality. Came it was junk I don’t even think I would wear it to bed as pjs and it had a hole in the lace and when I went to message the company 5 times about the dress showing up damaged and nothing like what the photo showed I never heard back from them.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Incredibly poor quality - refunds impossible

Incredibly poor quality - shein like. Tried to return £200 worth of order and had to ask customer service over 5 times for the link to return to be told firstly they deduct an 8% handling fee - and then the portal requires photos - to which any photo is too large so it’s impossible. Total scam of a place do not recommend

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled

When you first go in their website, there is a physical address in the US so you automatically assume the warehouse is in the states, however, don’t be fooled. The item gets shipped from China takes close to a month to receive it and the worse part, it’s nothing like the item in the picture. You might as well order from SHEIN or temu and save your money.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Material was absolutly shocking

Material was absolutly shocking. The dress looked so nice on the advert but when it arrived i was so disapointed as the material was so cheap. There was no returns label, i messaged the contact email requesting instructions on how to return, the email back just stated i would be charged for the return with no actual instructions. I requested the returns address and they then offered me store credit. I accepted the offer. They said that my account has been credited. No store credit is showing on my account. I have a feeling its a scam.

21 April 2026
Unprompted review

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