I ordered products from Boots on 23rd December... according to the online tracking it was estimated to be delivered 31st December 😒 I am still waiting and it is now 5th january??? I have filed my c... See more
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Review summary
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I was in boots golden island on sat and the customer service was appalling. I had first to deal with an older lady small long blonde hair who was the most ignorant person I ever had to deal with. Ithe... See more
Company replied
Customer service via email is very poor. I emailed a complaint about their packaging, as the box was not secure and items could easily have fallen out of the bottom,thankfully they didn’t. No reply... See more
Company replied
Mostly, I am receiving old stock medicines, and the delivery is also very late because An Post is very slow. I wish Boots would use DPD for higher-value orders.
Company details
- Health and Beauty Shop
- Beauty Supply Store
- Drug Store
- Online Prescription Medication Vendor
- Perfume Store
- Pharmacy
Written by the company
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
1.8
Poor
780 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Popped into my local Boots store in…
Popped into my local Boots store in Omni park centre today to stock up on my foundation because the 3 for 2 offer was currently on their no7 range,but my colour was out of stock,but thankfully a lovely store member called Sarah came to help me,and she ordered it for me and took my phone number so I will receive a text message as to when to collect it,what a lovely kind and helpful young lady Sarah is she is a credit to your company.
2 February 2026
Unprompted review
Great offers online
I've use boots website to order all the time. I often go in store too but if I can't find what I need in store I often find it online. I like the offers online and the variety of products. The only complaint I have is it let me order when a product was out of stock, by the time I realised it was a week later when my order arrived without it. I had to go online to find a similar product online and so I had to wait to receive it. This has only happened me once out of all the times I've ordered.
24 January 2026
Unprompted review
I am extremely satisfied with the…
I am extremely satisfied with the service. Unfortunately, I didn’t catch the name of the girl has a nose piercing 😜 from Poland who works at Boots in Cork, but she was incredibly kind and helpful. She went above and beyond to assist me, and I have never met someone like her in Boots before.
She is not only very kind but also an excellent worker. She advised me on products professionally and made my experience truly pleasant. I am very grateful for her help.🥰i wish every workers are like her 🥰💓🥹🙏
30 January 2026
Unprompted review
Placed my order on 3rd of January
Placed my order on 3rd of January. Stated delivery was the 9th of January. Paid for everything. Tuesday the 13th enquired as to approx when my ordered would be delivered and reply was pharmacist was reviewing it as I ordered Nuromol and to ring Liffey Valley pharmacy as that is where it is under review. Rang numerous times over a 5 hour period to eventually get a girl on phone who told me that they would get to it that evening as that was only thing delaying my 80 euro order. Rang again 2 days later and another girl was so rude on phone and said they will get to it when they get to it. This morning I woke up to a refund from them with no contact at all. It's a complete joke and unprofessional. I will never ever order here again. Stay away from them as now I know if I had read the reviews I would have seen how bad this company actually is. DO NOT BUY FROM HERE
12 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Diabolical!
Placed an order online for a perfume for Christmas which was late to arrive. Before placing the order I loaded my advantage card the same day with an offer that was €7 of points on over €70 spend. When I placed the order the points were not given to me. I emailed 2 times about it and got no answer. Emailed again a couple days ago and now received the answer that because 30 days has passed the points cannot be added. When I argued about the time spent to answer me, they also included that the offer has already expired when I placed the order, even though I ordered the same day and even when emailing them the offer was still on.
Disguising customer support, sending the same bot emails and not taking care of any issue. Especially, customer care rep Megan
18 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Damaged goods
Ordered a number of products from boots. On receiving same the products were all damaged and leaking.
I have contacted customer service over 5 times and no reply.
13 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Simple issue, handled poorly
I’m based in Ireland and purchased an electric toothbrush from Boots Ireland. The product arrived with a 2-pin shaver plug, which is not usable in most Irish homes as many residential bathrooms do not have shaver sockets. This was not clearly disclosed at the point of purchase.
The issue could have been resolved very easily with a low-cost adaptor, but customer service relied on repeated template responses and refused any goodwill solution. After considerable back-and-forth, the only option offered was return for refund. Very disappointing handling.
15 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid!
Very negative experience with online order. I placed my order on the 6th of January and I was informed that delivery date to my local Boots will be 10th of January. I've contacted Boots support on the 10th, as I needed those products as a gift the following day, and I was told to wait another 7 days for the order to be received. Today is 13th and still not a sign of my order. I definitely won't be ordering in Boots ever again as this is extremely unreliable.
10 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid Boots Ireland online shopping
Ordered Christmas gifts for a 12 year to be collected as advised on 23rd Dec in Golden island athlone store.No items there on arrival and was told they would not be delivered until 27th of December. Was lucky as the items were in store so was advised to purchase items and then money from online purchase would be refunded.
Still waiting on money to be returned despite 5 phone calls to customer service.Rang this morning 13th of January and was told it could be up to another 14 days before receiving it despite being told the same story on the 27th of December.Avoid shopping online with Boots Ireland would be my recommendation
23 December 2025
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Not recommended terrible experience
Buying from boots stores in person and online has always been a terrible experience for me. When buying online on two different occasions my click and collect orders got lost it was a nightmare trying to get a refund I had to make multiple calls to their store and their technical support this went on for weeks. When I bought items for home delivery they arrived over two weeks late and the packaging was damaged. I often went to their stores and some of the staff are unhelpful and they act like they don't even want to be working there. One time I was asking where can I find a particular product in their store and the staff member was almost unwilling to answer any of my questions. Not recommended
12 November 2025
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Quick and reliable service
26 December 2025
Probably the worst customer service…
Probably the worst customer service I've ever encountered. They apologise over and over, and tell you they can't do anything over and over and over again. Their prices are extortionate, even when they have the "€12 Tuesday".
Keep away and support Irish-owned companies
6 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
No products received????
I ordered products from Boots on 23rd December... according to the online tracking it was estimated to be delivered 31st December 😒 I am still waiting and it is now 5th january??? I have filed my case but have received no communication about same.... so disappointed with the customer service that boots have to offer, ill be reluctant to purchase again.
Either I receive my products I have paid for or Boots have stolen my money 😒
23 December 2025
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Horrible customer service
Horrible customer service. Never actually experienced anything like them.
Will never step foot in a boots again. Ordered over a hundread euro worth of products. They told me they were shipped. Three weeks later, nothing had arrived. They blamed An Post.
They never shipped the items. i had to wait a further three weeks to be refunded while they carried out their investigation. Would LOVE to hear how that investigation went.
10 October 2025
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Awful company with disgraceful customer service
Ordered Christmas presents on 13th December and they have STILL not arrived. I contacted Boots customer service on multiple occasions trying to get this resolved only to be told they "will look into it". No proactivity on their part whatsoever to resolve the issue. It's been left to me to chase them time and time again. I now have to raise a chargeback request with my bank as Boots are now telling me it could take 14 working days to "look into it" and process a refund if they determine one is required. And a further 3-5 working days for the refund to then appear in my account. I can honestly say, I will never ever, ever shop with Boots every again. They are a disgrace to deal with.
2 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
You cancelled part of my order without…
You cancelled part of my order without telling me why. These were Christmas presents that were guaranteed to be delivered before Christmas and they weren’t. Very disappointed
26 December 2025
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
half happy
one of the product shadow pallet was not in good condition and lip product on the picture looked proper red but was dofferent shadow. i gave them both back. the free product im not satisfied with it ( primer)
26 December 2025
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I am still waiting on my order
I am still waiting on my order. Customer service hasn’t responded after multiple emails. Worst customer service
2 January 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
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