Booksy Biz Reviews 

Never have a problem with this booking system, My clients love that it's super easy to use! And it sorts my life out 🤣

Love this app, it really helps me stay on track with my booking

It has safely put me in front of people for me to grow my clientele. It keeps me intouch with my clients with no hassle. Its an affordable partnership!

I had an awful first (and last) experience using Booksy UK. I booked a makeup artist for 10am on Saturday 19th July. Booksy sent me a confirmation email, plus both email and text reminders. Everything seemed set.

But when I arrived (stood on the doorstep in torrential rain) I was told by the makeup artist that she had no idea who I was or what the booking was for. Worse still, she had no availability and couldn’t fit me in.

It was incredibly awkward and stressful for both of us. I had to race home in a panic to try to fix the situation, which meant I ended up being late to the wedding and missed the ceremony entirely.

I am currently recovering from cancer treatment and had booked this appointment to reduce stress, not increase it. What should have been a simple booking process ended in total chaos due to Booksy’s failure to inform the provider. I genuinely feel sorry for the MUA, who was completely blindsided, but the fault here lies with Booksy’s unreliable system.

Absolutely unacceptable.

Avoid this platform, especially if your appointment actually matters. I'll be sticking with Fresha and Treatwell in future.

The Best app

I like the easy formatting of booksy and the ability to contact customer support with such ease.

Scammed. Booked an appointment through Booksy, however it booked two different appointments at the same time. I asked for a refund on one of the duplicate appointments as I had been double charged, which they proceeded to respond with “Sorry, we are unable to help with this matter. Please be more careful when booking next time to avoid this occurring again”.

Alex was really friendly, very understanding and so helpful!

Great app and easy to use. It’s like having your own secretary. The new prepay option was vital. Also great at getting new customers.

Registered with the app. Used the app and wanted to ensure 1 payment + payout before adding it to my instagram. They held my payment from work I performed. They would not activate the payout feature until I would allow all my clients to book through it. I wanted to test the app first before truly advertising it on my business as "the" booking app. They said they needed all my banking info then, they would activate it. I provided that...then they said they "must" be connected to my instagram...they keep moving the line and making users jump through hoops...meanwhile holding payments hostage in their janky app.

Booksy is using my business name (Venus Spa, East Boston) without permission. Their listing appears in search results, but says “Business Unavailable,” making it look like my spa is closed. I never signed up for this platform. It’s misleading and hurts my business reputation.

I’ve been having booksy for 4 plus years now and it makes my booking and my hair salon business so easy to manage. The payment processors are so convenient and the coustmer service is top tier if there’s ever any questions or problems I may have. I’ve recommend over 4 people to boosky and they also love the booking app! Keep up the good work

It's one thing that I wish the app had is to be able to load a 3 to 5 second video

Booksy has made backend changes that have disrupted core features for businesses based in Jersey (Channel Islands), with no warning or resolution.

Key services that no longer work:
• One-Time Passwords (OTPs) – new clients can’t register or book online
• SMS reminders – no longer being sent
• Mobile payments disabled, due to switch to a provider that does not support Jersey (only UK mainland)

This also breaks:
• Voucher sales
• Cancellation protection (both rely on mobile payments)

We’ve raised multiple support tickets but received no meaningful response. Businesses are left stranded, with Booksy still charging for a service that’s no longer fully functional. Very disappointing experience, especially for long-term users.

Would not recommend for businesses in the Channel Islands unless this is resolved.

My experience with customer service care is always top-notch. Rachael Schaefer is always thorough, polite, well versed in providing the best customer service experience you could have, and she's patient. She answered all of my questions. I felt greatly satisfied with the knowledge I have with booksy app and business tools.

Since people create fake email addresses Everyone can register with booksy !
Everyone can be a “verified boosky user”
Also if the business Do Not use the pay feature on the application How does boosky warrant that the business provided the service ?
Business owners will get bad or good reviews by people “Booksy think got served ? Even though they don’t have proof they will allow the reviews that can destroy your business or scam customers

Paid a deposit of £17.50 to book an eyelash lift and tint appointment. Appointment was cancelled by the business I booked with due to not doing them anymore, contacted both business and Booksy on how I get my deposit back… business owner told me Booksy will refund it back, contacted Booksy through email and have had no reply after a couple of days. Just got no hope of getting refunded and will not be booking on here again in the future

Booksy has come a long way in assisting lifestyle professionals with organizing their schedule while also keep track of your books. This app has evolved into a personal assistance for those that are busy tending to their clients.

Booksy is a great platform and does help me get more bookings. Love all the features. For a start up business, i do find it expensive.