Ordered a book they had listed as 'in stock'. They took payment and I waited patiently like a good lad. 3 working days later (5 in total) I heard nothing so contacted them and was told they didn't... See more
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I have ordered quite a lot of books from Books etc. They are one of the best retailers for packaging, especially for large, heavy books. They do take several days to dispatch but you can guarantee tha... See more
I ordered and paid for a book through Amazon on 10/05/26. Scheduled delivery date was five days later 15/05/26. Two weeks later no delivery made to me. No communication with me by Books etc. who have... See more
Company replied
Ordered a book "Giorgetto & Fabrizio Giugiaro Masterpieces" hardback on Saturday 16th September from Books etc via Amazon. Book was despatched on the 19th September and has just been delivered today... See more
Company details
Written by the company
An independent online family run company, offering a fantastic selection of books with free UK delivery. Great prices, fast delivery and helpful customer service.
Contact info
Gresham Industrial Estate, GU12 4YD, Aldershot, United Kingdom
- 01252 318403
- support@booksetc.co.uk
- booksetc.co.uk
3.0
Average
207 reviews
Replied to 10% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time customer of 'Books etc.'…
First time customer of 'Books etc.' Excellent service. Ordered again from you already! Thank you.
10 December 2021
Unprompted review
Always excellent service and very competitive prices
The book arrived very quickly and in immaculate condition.
The book was cheapest from Books Etc by a fair margin.
I have bought quite a few books from Books Etc and have never been let down.
6 December 2021
Unprompted review
Good service and website
19 November 2021
Unprompted review
Chosen book arrived promptly & in good…
Chosen book arrived promptly & in good condition. Is a Christmas present for a friend.
17 November 2021
Unprompted review
Simply my favourite online book seller
Simply my favourite online book seller. Great local business
8 November 2021
Unprompted review
Excellent service all round as usual
Excellent service all round as usual, well packaged and received within 2 days of it being despatched
5 November 2021
Unprompted review
I have bought much from Booksetc
I have bought much from Booksetc, and I find it excellent. Usually (not always) it is the cheapest among its competitors, and always delivers the books well protected and in perfect condition.
The only negative is the antiquated website, which, among other things, takes ages to respond to searches. I persevere, but I suspect others will not.
1 November 2021
Unprompted review
Supplied on time at good price
1 November 2021
Unprompted review
I've found Books etc to be really…
I've found Books etc to be really competitive price-wise, and all items ordered to date have all been delivered within the stated timescale. Well packaged to avoid damage in the post. I wouldn't hesitate to do business with them again.
28 October 2021
Unprompted review
Excellent service and Price.
27 October 2021
Unprompted review
Easy to order what we needed and it was…
Easy to order what we needed and it was delivered on time. Excellent service, will use again.
27 October 2021
Unprompted review
Amazing speed of …
Amazing speed of delivery................. about a week before the book will be in the shops at a cost saving as well.
20 October 2021
Unprompted review
Packaging of the product
The book was delivered quickly but some the packaging was soaking wet following a sudden downpour. This resulted in some water damage to the edges of the front cover of the book. This suggests that the packaging could be improved to make it more resistant to the vagaries of the weather.
20 October 2021
Unprompted review
Reply from BOOKS etc.
Hello Susan,
Thank you for taking the time to leave feedback.
We are very sorry to hear there was an issue with your order. Please contact us at support@booksetc.co.uk so a member of the customer server team can help you.
-BOOKS etc.
First Time Using
Fantastic price, superfast delivery, what more can I say. A+++++ seller. Thank You
15 October 2021
Unprompted review
Good communication and quick delivery.
11 October 2021
Unprompted review
I highly recommend Book etc and always…
I highly recommend Book etc and always make them my first port of call when ordering books. Great service, free and reasonable delivery time, competitive pricing and let’s not forget the most important thing… a great range of book titles. ⭐️⭐️⭐️⭐️⭐️
11 October 2021
Unprompted review
What more can you ask for?
Best price, free delivery and delivered quickly. What more can you ask for??
7 October 2021
Unprompted review
Always a great price
Always a great price - nearly always beats Amazon - fast delivery and well packaged.
6 October 2021
Unprompted review
Read a review and knew I must have this…
Read a review and knew I must have this book. Haven’t had time to read it yet.
Brilliant price and delivery time.
6 October 2021
Unprompted review
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