BOOKS etc. Reviews 207

A terrible experience, unable to send a book as a gift without an invoice, only one postage method and automated responses with small edits, customer service not personable at all. Disappointing. Cancelled my order.

Fast becoming my go to, for graphic novels and Omnibus collections. Very secure packaging and excellent communication, collections as described !!!

DO NOT ORDER FROM HERE!!! Two orders with this 'company' through amazon. Both orders got lost. Asked for tracking number to contact royal mail. I was ignored. Refund apparently issued, no money in my account. These theives took my money, didnt send my order and DID NOT give my money back!! Absolute SCAM COMPANY

Prompt deliveries, reasonable prices. Exploring Midsomer popular with visitors.

I ordered a book on 9th of this month. In the confirmation email it said I would be notified when the book had been posted. Today 26 April, after not hearing from them, I wrote an email complaining. They say they run into problems in the warehouse, they have the same book advertised at almost the same price! They have issued a refund. I have contacted my bank and notified them. Not buying from Books etc ever again.

Everything worked, no issues.

I ordered a book from this company. The listing on eBay stated it would be sent by Royal Mail, and BOOKS etc. confirmed this via an eBay message. But it was sent by a different courier instead. This unreliable logistics caused me a lot of hassle and annoyance. Customer service was poor and evasive. Their incompetence was explained away as an "upgrade"!

Ordered a book, heard nothing from them, no confirmation etc. Contacted them asking what was happening. They replied quite quickly saying the book wasn't available & would take about a week more. In the meantime they took my money. The book eventually arrived about 10 days late which was unfortunate as it was a gift for the previous week. When it did arrive, the book was in perfect condition.

Books, etc. are refusing to accept my latest order with the following "The seller isn't accepting bids or offers from you." I have been trying for five days to find out from them why this is so, but they are simply not replying. I will adjust or delete this review accordingly once they have responded.

I ordered a book from the Netherlands. The book they shipped was in excellent condition.
They delicately protected it. Best price, free delivery and delivered quickly.

I bought a boxed set of the Iliad & Odyssey from Books Etc on their Ebay shop back in March 2024. The product was described as new and I paid over £30. When the item arrived it seemed fine, with no obvious damage. I did not read the books immediately. However, when I started reading a few months later I discovered that one of the pages in the Iliad is badly ripped, with text missing as a result.

Avoid this firm. They promise an 2-3 day delivery and when it doesn’t come after over 10 days will still not give us our money back

Books etc., is a reliable online book seller, that offers a vast inventory of subjects at competitive prices plus free delivery within a few days of placement of my order. I have used them for a number of years and have been very happy with all my transactions.

I am impressed with the prices at BOOKS etc. New books are delivered quickly and at a lower cost than elsewhere - often at a better price than secondhand!

Ordered a book through Amazon Prime on November 2nd that failed to arrive. The Courier was allegedly USPS but when I tried tracking it was an invalid ID. Amazon offered a refund because it appears the order has been lost. We really want the book so gave Books etc a chance to re-order. Still waiting and wondering if Books Etc is a bona fide seller??

SCAMMERS. DISHONEST DO NOT BUY

This company do not stock books, thye buy them from honest suppliers, authors etc. They buy the books, handle them in their warehouse, damage them then send them off to buyers in a damaged state. They then try to claim the money back from paypal.

You're not sorry. You bought a book shipped to you in perfect condition as proven in photos. It sat with you for weeks, you damaged the books, photoshopped an image and passed it off as faulty. You are a truly despicable company and we have banned you from ever purchasing from us in the future.

I ordered a batman and robin omnibus, it arrived with a big tear on the sleeve of the book, I sent an email and no response.

Always at competitive prices, with great selection.

Very very slow and poor customer service
From ordering my book there was a grand total of 21 days and still hadn’t received the omnibus.
They send the same generic message out saying we dispatch within 2/3 days but was 8 days just until they dispatched it then trying to get tracking updates was like trying to find the holy grail.

Competitive price, well packaged, and prompt delivery.