An Unethical, Disorganized Company That Failed to Deliver
I paid Book Publishing Canada $2,899 in full, and they never completed the contract. Communication broke down within weeks; deadlines were missed with insufficient explanation; a new project manager was assigned to "save" the project, but months later, most deliverables were still incomplete; and the timeline fell far outside the intended marketing window. I submitted several refund requests during this period. Throughout the project, the project managers often did not know the scope of my contract, did not track deliverables, and repeatedly pushed tasks I paid them to do back onto me—essentially telling me to “do it yourself.” Finally, after weeks of debate over incomplete deliverables, a senior project manager formally closed my project and informed me that he was removing himself from it and would no longer respond. Customer Service later told me they were no longer obligated to reply either.
I eventually had to prove to them that seven major deliverables were unfulfilled. At this point, after my third refund request, the company acknowledged the incomplete work and offered to finish the job—over 260 days after payment—which I declined as too little, too late. I wanted a partial refund. They said no. After that, they stopped responding altogether. Their posted refund policy was not honoured, and they breached the contract by taking full payment without fulfilling the services they agreed to deliver.
No one seeking reliable, honest, or professional service should risk their money with this company.
25 March 2025
Unprompted review