Book of the Month Reviews 123

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting the carefully curated selections and the variety of genres available. Many appreciate the early access to debut authors and the unbeatable price, especially for hardcover books. People also frequently mention the fast shipping and the overall positive user experience, finding the website and app easy to navigate. However, some people were dissatisfied with the subscription model, with a few describing it as problematic and wishing for more control over their book choices. There were also occasional concerns about delivery service, with some customers reporting delayed shipments and damaged packaging. A minority of reviewers also felt that the monthly selections had become less appealing, leading them to skip months or consider ending their subscriptions.

What people talk about most

Product

Consumers generally find the product to be positive, appreciating the varied selection of books and the... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express satisfaction, praising the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of navigation on both the app and... See more

Price

Users describe positive interactions with price, finding the subscription cost reasonable, especially for... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a classical French literature major, and I needed to explore beyond the classics but had no idea where to start. I detest poor writing, and I was recommended this platform, and I’ve been thoroughl... See more

Rated 5 out of 5 stars

This concept is an ingenious one for avid readers who like perusing a rotating list of titles, but suffer analysis paralysis when checking out the veritable buffet of options at a bookstore or libra... See more

Rated 5 out of 5 stars

I can't say enough good things about Book of the Month Club! As an avid reader, this subscription has completely transformed my TBR list—in the best way. Every month, I look forward to the caref... See more

Rated 5 out of 5 stars

I love all the extra effort BOTM puts into EVERYTHING! The books may not always be exactly what I want but they are truly hand picked, the gifts are adorable, and customer service is unmatched.


Company details

  1. Book Store

Written by the company

Book of the Month is a subscription-based e-commerce service that brings you a shortlist of the best new fiction we’ve come across. You pick what speaks to you. We send it your way. We’ll see you again in four weeks. Happy reading :)


Contact info

4.2

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely LOVE my book of the month…

Absolutely LOVE my book of the month subscription! I get to choose which book I’m more interested in reading and if I don’t like any of them I can EASILY skip a month. I love it. The books are pretty and I literally have 10 books from them and the dust covers are so pretty. I do wish that the cover was actually printed in the book so that I could enjoy without the dust covers but I will make do! Lol

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service, shipping, and website.

Editing my review based on immediate company response to my previous review.

Choices are pretty mainstream and not my cup of tea, but are based on what many people are looking for these days: thrillers, light beach reads, and vampire fantasy.

The shipping is incredibly efficent--fast and correct everytime. The website is also super user friendly. Based on their response time to my previous review, customer service is superb and willing to listen to customer experience.

30 May 2025
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi there,

Thanks so much for taking the time to share this feedback. We're sorry to hear that you aren't loving our selections. Our Editorial team is always open to hearing from our members, so if you'd ever like to send specific thoughts on books, authors, or genres you'd like to see more of, please send them our way at member.services@bookofthemonth.com. We hope you'll stick around for more months of the best new books!

Rated 5 out of 5 stars

New release hard cover books for less

I LOVE that every month we have at least 5 books of varying genres to pick from and if we don't like any options our credit rolls over to the next month. I also love that we can get a new release hard cover add on for less than a hard cover at a book store. I am glad I found BOTM

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Love BOTM

Love BOTM! It gets me out of my reading rut and introduces me to new authors and genres I wouldn’t have had the pleasure of experiencing otherwise. It’s affordable, especially for hardbacks and audiobooks, and the challenges are a great way to expand your book collection/genre experience.

6 June 2025
Unprompted review
Rated 3 out of 5 stars

Quality of the actual book is just satisfactory

I think the company has good customer service and was responsive to emails only. I received the first book at $5 for Silver Elite. The book was clean and in good condition. The shipping box was destroyed which is not good for a book company. The disappointment came in the quality of the book. The sprayed edges were lack luster and not bad but not exceptional. The hardcover book looked old school two tone and nothing special. The pages were not of high quality and the book did not lay nicely. It felt cheaply published. The quality of printing from B&N was much greater. If I could return this I would. I also do not like that I cannot cancel my membership UNTIL the date of the first shipment. I am fine needing to buy the next month at $20 as this was stated upfront. But I did not expect that I could cancel future months until this next mo shipped and before the next rollover. I am pretty disappointed in this.

27 May 2025
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Victoria,

Thanks so much for trying out BOTM and leaving this review. We're glad to hear you got your book, though we appreciate the feedback on the book's quality. As soon as you're renewed for your June book credit, you're free to cancel your membership any time, per the terms of your enrollment. If you have any trouble, please reach out to us at member.services@bookofthemonth.com and we can help you out further. We hope you enjoy your read!

Rated 5 out of 5 stars

The Best!

I’ve been with Book of the Month since 2017! I love seeing which books will be offered each month. I usually choose an add-on for the great price of $11.99 - for a hardcover!! When even PAPERBACKS are $18+ this is such an amazing deal!
Thanks BOTM for a terrific service!!!

1 May 2025
Rated 5 out of 5 stars

The only subscription service I haven't quit.

I love my BotM subscription and have had it for years. I get so excited towards the end of every month, waiting to see what the new books are going to be, knowing the variety in options are going to be top-tier. It is so helpful being able to carry over my credits too! If I'm bogged down with my TBR pile or I know I'm going to be swamped with work, I can skip and have that as an extra credit to use next time. Even the customer service team is awesome to work with! They are quick to respond and very understanding of any issues I might have had. Love, love, love!

3 March 2025
Unprompted review
Rated 1 out of 5 stars

So I was gifted a 12 month subscription…

So I was gifted a 12 month subscription and am three months into it. And so far I have been very disappointed with the selections for the BOTM options. Even the add-ons are in my opinion subpar. I would not recommend this site to anyone. My 2 sisters and I got this gift and the three of us are in agreement that we feel forced to pick books because our family went through the effort to get us each a BOTM subscription.
For the cost of the subscription there should be better selections every month to choose from.

26 February 2025
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Mel,

Thanks for sharing this feedback on our selections. If there are any particular authors or genres you'd like to see more of, we're always open to feedback from our members. You can send thoughts to us anytime at member.services@bookofthemonth.com.

We also offer our Reader's Guarantee! If you don't enjoy your pick, let us know and we'll replace it for free in your next box.

Rated 2 out of 5 stars

I have been somewhat a happy customer…

I have been somewhat a happy customer for a little bit. I don’t always like the choices but obviously that’s a personal opinion. My issue with the company is the free gifts!! of course everybody wants a free gift when you splash it all over Facebook and Instagram. and the company was running a free baseball hat when you enroll however I noticed that members that have been subscribed for years also got the hat. I was confused by this so I contacted customer service. I really wasn’t told anything except they sent a link to purchase the hat for 14.99 I was really curious why some people got it for free & why some people didn’t get it for free and some people had to sign up with a new subscription?!?!! so I splashed my question on Facebook and Instagram and finally got a response. I was then told FINALLY the hat was only for new members, and then there was another hat that was sent out for members that completed some goals. I was told very sternly explained and was basically called a liar About people receiving the hat that weren’t new members. I don’t know. It’s all very confusing and it doesn’t sit well with me. I don’t feel that the handful of people I spoke to were lying about receiving a hat. that’s just silly to lie about something like that but according to book of the month, they are lying, so with that said, I just put my membership on pause for right now and probably just gonna continue with a cancellation because I just don’t like the vibe of it. If you’re gonna send something out to members, it should be to all the members or you should have a clause on why some were chosen to receive something and some were not chosen to receive something and I don’t wanna hear the excuse that the hat was just for new subscriptions because go look on Instagram there are books Instagram accounts promoting that they got the hat when they have been a subscriber for years so naturally, I’m like I want the hat too please or at least give me a logical explanation on why. And this isn’t just the first incident like this. This has happened before with their gifts and now I just want to speak out and say something because I put the same amount of money into my account like everyone else so why do they get free stuff and I don’t? And honestly, all this over a hat.? Eek… better to just go my separate way then, sad but whatever if a company doesn’t appreciate their customers why stick with them??

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Can you do this with a gym membership

I’ve been a BOTM member for a little over 2 years. I love the benefits you get when you get to BFF status. But personally, I think the best thing is if you don’t like their preselected books for the month, you can “skip” that month and your already paid credit then gets moved to the next month!

31 January 2025
Unprompted review
Rated 3 out of 5 stars

Expensive

Expensive. Received 2 books and am in the process of reading 1. So far the book is good but I wish there was more variety.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I have love being a club member

I have love being a club member. I find joy in the options to choose from month to month. The shipping is quick and always arrives in good condition. I would've loved it someone bought me a year long subscription as a gift!

24 October 2024
Unprompted review
Rated 2 out of 5 stars

I bought my 90 year old mother 12 month…

I bought my 90 year old mother 12 month gift from BOM. She received the gift card in the mail. Using the directions on the card to redeem her gift she was promptly asked to renew, add a credit card, and pay $5. I went to get house and helped. Was able to get the first book shipped but was bombarded by advertisements to renew, buy more, put credit card number on file..etc. Very disappointed. Not a very good gift. First book won't be shipped for a week. Advertisements for more are constant.

20 January 2025
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Mike,

Thanks so much for buying BOTM as a gift! We really appreciate this feedback, as it isn't the expected experience that you would be prompted to renew your subscription as soon as you redeem your gift. If you would like to send us specific points at which the experience was less than ideal, please email us at member.services@bookofthemonth.com. We'll look into it further and pass any specific feedback along to the team.

Thanks again for buying us as a gift, and please don't hesitate to let us know if we can help with anything else.

Rated 5 out of 5 stars

More than just books!

I found Book of the Month a few years ago and it has brought me so much enjoyment! It came along with a bookish community, helps me read and enjoy books outside of my genres, helps me discover new authors and stay current on new releases!

3 January 2025
Unprompted review

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