You never arrived but charged £33.64 from my bank account 3 days later ! Please do not use this company, it is definitely a scam, since using them I have read loads of similar reviews where no taxi... See more
Company replied
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Review summary
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Reviews shaping this summary
Please please please research this company before using!! Unfortunately I waited until AFTER they scammed me out of £34 until I read the reviews here. In the process of raising a dispute with my bank.... See more
Company replied
Terrible service Took more than 30 minutes to confirm a booking, then the confirmation details stated that I should contact Vannes radio taxis myself to confirm my collection point. Radio taxis ha... See more
Company replied
Tried ordering a taxi on holiday, booking was confirmed but car never showed. Few days later 39 EUR is deducted from my credit card for some kind of subscription of which there was no mention. Never... See more
Company replied
1.2
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled booking as no confirmation…
Cancelled booking as no confirmation recieved before we needed to leave for airport. Had email confirmation of cancellation. But apparently taxi turned up. Will wait to see if I am charged.
Very poor booking service .
3 May 2026
Unprompted review
Reply from Bookeo24
Dear StanC,
Thank you for your message and for sharing your experience.
We’re sorry to hear about the issue with your booking and understand your concern regarding the situation described.
After checking our system, we are unfortunately unable to locate your reservation with the details available from your review. In order to investigate what happened and verify the status of your booking and any potential charges, we kindly ask you to provide:
the email address used for the booking
or any booking reference / confirmation details
Once we receive this information, our team will be able to review your case and come back to you as soon as possible.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Totally scammers
Totally scammers! I tried it to book a taxi in Germany but it never worked. There was no information or notification about any monthly fee. I did not use the taxi service even once. But I got charged €39 every month after that for the following 3 month without any notification email! The subscription was NOT clearly disclosed during sign-up - no checkbox, no confirmation email, no warning before the "trial" expired.!!!
5 February 2026
Unprompted review
Reply from Bookeo24
Dear Daiyu Geng,
Thank you for your message.
We’re sorry to read your experience and understand your frustration regarding the charges you mentioned.
After checking your case, we can confirm that your situation has now been fully regularised and the necessary actions have been taken on your account.
We also invite you to check your email inbox, as a confirmation regarding the resolution of your request has been sent to you. If you cannot find it, please also check your spam or junk folder.
We regret any inconvenience this situation may have caused and remain available if you need further assistance.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
The taxi never came and I had to call…
The taxi never came and I had to call customer service to find out that the reservation didn't even appear in their system and it took almost another hour for the taxi to come after I explained it to them.
30 April 2026
Unprompted review
Reply from Bookeo24
Hello Lucian,
We are sorry to hear about your experience and understand your frustration.
The fact that your reservation did not appear in the system and that you had to wait significantly longer for a taxi is certainly not the level of service we aim to provide. We sincerely apologise for the inconvenience caused.
To review your situation in detail and understand what happened, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞+353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello John,
Thank you very much for your feedback.
We are delighted to hear that you had a great experience with our service. Your satisfaction is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS, DO NOT USE
SCAMMERS! DO NOT GO NEAR THIS COMPANY. Tried to use them to book a one off taxi. Taxi never existed despite saying it would be there in 10 minutes.
Two days later credit card was charged €39. Used none of their services, and was not told of any subscriptions. Emailed them, got a seemingly legitimate response but tried to reply and my email has been blocked. Please be warned against these scammers.
UPDATE RESPONSE TO REPLY BELOW:
you already have all my details but have blocked my email address so I can't communicate with you any other way.
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Paul,
We are sorry to read your message and understand your frustration.
We would like to clarify that our service operates with conditions presented during the booking process, including a trial period which may convert into a subscription if it is not cancelled within the indicated timeframe. We regret that this may not have been sufficiently clear in your case.
We also sincerely regret the experience you describe regarding the taxi booking and the difficulty in communication.
To review your situation in detail and investigate both the charge and your booking, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
so shit didnt tell me vehicle…
so shit didnt tell me vehicle registration or an eta so i got a different taxi and they just took 34 quid off me👍
24 April 2026
Unprompted review
Reply from Bookeo24
Hello Shaun,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service provides assistance with taxi booking, and confirmation details such as vehicle registration or ETA depend on the availability and response of the local transport provider. We understand that the lack of information in your case led you to arrange an alternative, and we regret the inconvenience caused.
To review your situation and the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and respond accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello Ely,
Thank you for your feedback.
We are sorry to hear that you experienced difficulties receiving the verification code. We understand how frustrating this can be and how it may have prevented you from using the service.
To help us investigate and resolve this issue, we kindly ask you to provide more details (such as the email or phone number used, and when the issue occurred). Our team will then be able to look into it and assist you accordingly.
We appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Bag experience
Hi, you charge money from my account, but i didnt travel with you, only tried to book, but never confirmed. And 3 days you charge my bank account, please bring money back!!!!!
22 April 2026
Unprompted review
Reply from Bookeo24
Hello Gabrielė Žurauskaitė,
We are sorry to hear about your experience and understand your concern regarding these charges.
Our service operates with a trial booking process followed by an automatic subscription, which is clearly indicated during the booking stage and outlined in the terms and conditions before confirmation. If the subscription is not cancelled within the trial period, it may be activated automatically, which can result in charges even if the booking was not completed.
That said, we would like to carefully review your case and make sure everything has been handled correctly.
Could you please provide the following details so we can investigate your situation:
The email address used during your attempt to book
The approximate date of the transaction
Any payment reference or screenshot if available
Once we receive this information, our team will check your file and come back to you with a clear resolution as quickly as possible.
We remain at your disposal.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This app is a scam
This app is a scam. They charged me $46 without receiving any services. Please don’t use this app and check your account to make sure they’re not charging you for services you did not receive. FRAUD!
19 April 2026
Unprompted review
Reply from Bookeo24
Hello Wvrri,
We are truly sorry to read your message and understand your concern regarding this charge.
Please note that our service operates with a trial period, which allows users to test the platform before any full subscription is activated. During this process, all pricing details and subscription terms are clearly indicated prior to confirmation. If the trial is not cancelled within the given timeframe, the subscription is then automatically activated, which may explain the charge you are referring to.
That being said, your satisfaction is very important to us, and we would like to review your situation in detail and provide a quick resolution if there has been any misunderstanding.
Could you please contact us with the email address used during your purchase or any relevant information? Our team will carefully investigate your case and assist you as soon as possible.
We remain at your disposal and hope to resolve this matter quickly so you can reconsider your experience with our service.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267(Monday to Saturday, 8 a.m. – 8 p.m.)
Our taxi was late.
Our taxi was late.
I don't know if the problem was on your side or the taxi company's.
20 minutes before the designated time I got an email saying the booking was confirmed.
When I called the company some 3 minutes after designated time, it sounded as if they didn't know about the booking.
23 April 2026
Unprompted review
Reply from Bookeo24
Hello Sebastian,
Thank you for your feedback and we are sorry to hear about the inconvenience with your taxi booking.
We understand how frustrating it can be when there is uncertainty between the booking confirmation and the actual arrival of the driver. After checking your case, it appears that your booking was confirmed on our side, however there may have been a communication issue with the local taxi provider, which we sincerely regret.
Please be assured that we are currently reviewing this situation with the transport partner involved in order to understand exactly what happened and prevent this from occurring again.
If you have been impacted by this delay, we encourage you to contact our support team so we can look into possible compensation options depending on the outcome of the investigation.
We truly appreciate your patience and feedback, as it helps us improve our service quality.
If your issue has now been resolved, we would be grateful if you could consider updating your review.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This APP does nor work in Toulon!
22 April 2026
Unprompted review
Reply from Bookeo24
Hello David,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SCAM
As withe everyone else, this company automatically subscribes you and takes money without warning or any email confirmation you've inadvertently subscribed. Thankfully, the bank flagged, blocked and sorted it. Scammy company, avoid at all costs.
22 April 2026
Unprompted review
Reply from Bookeo24
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
We had a confirmed reservation time
We had a confirmed reservation time. After 5-6 attempts to contact the driver direct as listed in the confirmation, the driver was an hour late. The driver spoke no English. The email stated to pay the driver €5.40. At the destination the driver demanded €30. We missed our train and the connection in Strasbourg. Booked seat reservations are not refundable or transferable. Very unsatisfactory. I would not recommend your service to anyone.
21 April 2026
Unprompted review
Reply from Bookeo24
Hello Vinton,
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
We apologise for the delay in your pickup, the communication issues with the driver, and the discrepancy regarding the fare. This is not the level of service we aim to provide. We also regret the inconvenience caused by missing your train connection and the resulting disruption to your travel plans.
We take your feedback seriously and would like to review your case in detail, including the booking, driver assignment, and fare instructions provided to you.
Please contact us with your booking details or the email used for the reservation so we can investigate what happened and assist you appropriately.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
I received an email saying the taxi was…
I received an email saying the taxi was coming but when I called after waiting 20 minutes the operator said that no one was coming as the service was located in Empoli and was too far away from Certaldo to pick us up.
20 April 2026
Unprompted review
Reply from Bookeo24
Hello Marjorie,
We are very sorry to hear about your experience and understand your disappointment regarding the lack of service on your booking.
In some cases, availability depends on driver coverage in the selected area at the time of the request, and unfortunately it appears that no driver was available close enough to complete your pickup from Certaldo. We understand how frustrating this must have been, especially after receiving a confirmation email.
We sincerely apologise for the inconvenience caused and for any lack of clarity during your interaction with our support team.
We would like to review your case in detail and ensure it is properly handled. Please contact us with your booking details or the email used for the reservation so we can investigate what happened and assist you further.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Absolutely excellent
Absolutely excellent! Uber couldn't find any drivers after more than 20 minutes of trying. We had to het to the airport and tge Bookeo24 office actually phoned me to finish the booking as I was struggling to authenticate. Driver arrived in 5 minutes and we had a great drive to the airport and arrived in plenty of time.
21 April 2026
Unprompted review
Reply from Bookeo24
Hello Caroline,
Thank you very much for your positive feedback.
We are glad to hear that, despite initial difficulties, our team was able to assist you and that your driver arrived quickly, allowing you to reach the airport on time and comfortably. Your satisfaction is very important to us.
We appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Scammers!!!
Scammers!!!! We traveled to Como, Italy and installed your taxi app. There was no information or notification about any monthly fee. We did not use the taxi service even once. On the third day, €39 was charged for a monthly subscription . The subscription was NOT clearly disclosed during sign-up - no checkbox, no confirmation email, no warning before the "trial" expired.!!!
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Olga,
We are very sorry to hear about your experience and understand your frustration.
Our service includes a trial period which allows users to test the platform before any subscription is activated. If the service is not cancelled during this period, the subscription renews automatically, as outlined during the sign-up process. That said, we sincerely apologise if this was not clear enough or visible in your case.
We also regret that you did not get the chance to use the service during your trip, as this is clearly not the experience we want for our customers.
We would like to review your situation in detail, ensure the subscription is cancelled, and assess your request for a refund. Please contact us with the email address used during registration so we can locate your account and handle your case as a priority.
Our goal is to resolve this matter quickly and restore your confidence. Once your case has been handled, we would appreciate if you could update your review to reflect the resolution.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Excellent communication and wonderful…
Excellent communication and wonderful driver helped make our holiday a wonderful experience
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Phil Carey,
Thank you very much for your kind feedback.
We are delighted to hear that you had a great experience and that the communication and driver helped make your holiday enjoyable. Your positive words are truly appreciated.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
These people are scamers
These people are scamers. They keep people waiting. Don't trust them at all.
18 April 2026
Unprompted review
Reply from Bookeo24
Hello Amal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the waiting time. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Taxi never showed up :-( I had to call…
Taxi never showed up :-( I had to call the taxi myself ... Taxi stated someone tried to contact them, but spoke no German or English. The service didn't work as intended and I won't make the same mistake again.
9 April 2026
Unprompted review
Reply from Bookeo24
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the missed pickup and communication issues. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Hidden Subscription Trap – Fight Back and Get Your Money Back
I was charged €39.00 for a monthly subscription after a failed taxi booking. I never received a taxi because there was no availability, yet I was still hit with a recurring fee. The subscription was NOT clearly disclosed during sign-up – no checkbox, no confirmation email, no warning before the "trial" expired. The charge appeared under an obscure name (PTX*REZERVLY.IO) making it hard to identify.
Initially, Bookeo24 REFUSED the refund, claiming the terms were "clearly presented." Only after I threatened a chargeback and regulatory complaints (CCPC, SignalConso, etc.) did they agree to refund the money.
If you are a victim of this practice, DO THIS:
1) Contact your bank IMMEDIATELY – If the charge is still "pending," ask them to revoke the authorization before it's finalized.
2) File a chargeback – Use "Unauthorized Transaction" and "Service Not Received" as reasons.
3) Report to authorities – CCPC (Ireland), SignalConso (France), or your local consumer protection agency.
4) Leave a review – Warn other customers. Companies like this rely on people giving up.
Bottom line: They only refund when threatened. Don't let them get away with this. Fight back!
11 April 2026
Unprompted review
Reply from Bookeo24
Hello Samuel Arnold,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the booking process and the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
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