Book block has amazing service, turnaround time, and quality products! We will definitely be using them again. Ed was so helpful and made ordering in a pinch such a breeze!
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I have been looking for a website like this for years- I absolutely love the fact you can really personalise the boxes to each recipient and the price points are brilliant- a real mix of high end/expe... See more
I think this is a really cool idea for gift giving. My method is to add everything I like for the person into my basket and then remove and refine down to a price and product combination I'm happy wit... See more
I had ordered a gift on Bookblock all the way from Australia to a loved one and found everything to go quite smoothly! Delivery unfortunately wasn’t delivered on the date I had chosen which was disapp... See more
Company details
Written by the company
Discover, curate and personalise beautiful gifts and stationery gifts. One of a kind finds, packed by hand & sent with love.
Contact info
London, United Kingdom
- hello@bookblock.com
- bookblock.com
A really cool idea for gift giving
I think this is a really cool idea for gift giving. My method is to add everything I like for the person into my basket and then remove and refine down to a price and product combination I'm happy with. I've never actually seen the products as I've had them delivered straight to my recipients, but I really like the fact I can get them sent straight to them and even pick roughly when it will arrive according to the special occasion I'm marking. I've even considered sending myself a gift from past-me in the future!
10 February 2023
Unprompted review
Great selection of items
Great selection of items, boxes always look so nice for a gift and quick delivery. Accidentally put in the wrong postal code, which was in London rather than the rest of the address for Devon (which is totally my fault) but would have liked for it to maybe be flagged first before posting out.
22 February 2023
Unprompted review
Really happy with present and deliver for friends birthday
I ordered some dried flowers for a doft for a friend. She was delighted with them and I was really impressed with the speed of delivery and communication about delivery date/times.
There's a great selection of gifts to choose from so would definitely use this site again for other friends presents.
20 February 2023
Unprompted review
Beautiful gift box
Beautiful gift box. Genuinely the best chocolates i've ever had!
27 February 2023
Unprompted review
Great gift ideas!!
I ordered a box for a coworker because she just had a baby and filled it with the most incredible little items. Huge selection with a great price point!
18 February 2023
Unprompted review
Beautiful products and great delivery…
Beautiful products and great delivery times. Great to be able to have customisable card options.
14 February 2023
Unprompted review
Review on a recent custom order
The order arrived on time and everything was in a good condition! I particularly liked the option for customising the card. It really gave a personal touch which many other gift box companies lack.
12 February 2023
Unprompted review
Great service
Delivery quick and Gift lovely. Being from overseas it’s great to be able to order qualify gifts online to be delivered in the UK.
13 February 2023
Unprompted review
Ordered 13 days ago, no news on the parcel! Got a refund after I asked for it explicitly!
Ordered a treat for myself on 21st Dec, spent £70. An email said it will be sent out soon.
Nothing happened, except they took the money out of my account.
Asked Customer Services for info on my package on 30th Dec, no answer yet.
Seriously?!
UPDATE: I received an immediate refund, however this is not good enough! Why sell custom made gift packages you have no intention on delivering if the ROI doesn't suit you?! (Likeliest thing to be happening based on negative reviews here and my experience.) No email, nothing, you were just free to use my money as you pleased for as long as I didn't ask for it back. Didn't even offer to resend the package which is proof refund was cheaper for you than delivering the goods.
21 December 2022
Unprompted review
Reply from Bookblock
Hi Ana,
Thank you for reaching out to us and we're very sorry to hear that you were unable to receive the order you have placed.
We understand how important each order to be delivered as scheduled especially if they are meant for a special occasion.
We checked all correspondence made from you and we received the one from yesterday to which we responded right away on the same day with an explanation of what had happened and the resolution we did with the request made.
Again, we're very sorry for any inconvenience this has caused with the order not being delivered due to the unforeseen issue with the couriers and we offer our sincerest apologies for failing to meet your needs with your order.
We appreciate the time spent with the feedback you provided and we'll use this experience to make sure we improve our services more as we're continuously aiming for.
Best,
Paige
Superior customer service
There was initially a bad (fail) courier company delivery experience of my gift - tracking & neighbours on alert proved no attempt was made to deliver. Twice. Bookblock’s response was fast & best practice - immediate replacement. Very professional customer service, shout out to Paige especially. (I had been dubious because ordering from Australia & no phone contact only email.) Beautifully presented gift. I have used them before & will again.
6 October 2022
Unprompted review
The most creative gifting cards under…
The most creative gifting cards under the sun.
26 August 2022
Unprompted review
Terrible customer services
The website has been under maintenance for a number of months, with Bookblock continuing to charge customers for a service that is unavailable! Have contacted them multiple times for a refund with no luck - if you’re thinking about setting up a a subscription DON’T!
10 August 2022
Unprompted review
Reply from Bookblock
Hi Emma,
Thank you for reaching out to us and we're very sorry for any inconvenience this has caused if you're unable to use the services due to the maintenance especially while on an active subscription hence why your account was charged.
We truly understand your concern regarding this matter and we will review your records and your correspondence to check with the subscription and the refund request made.
We will also send you an email directly soon as we are done with the review and provide more information to address what action we will further take to address your concern.
Feel free to reach out to us should you need any further assistance.
Best,
Paige
Orders being charged but not sent out
My order has still not arrived after 16 days it still says processing, but I have been charged for it. No correspondence warning of delays or communication regarding the late order after two weeks. Appalling service.
Edit in response to the below reply: I had already emailed them with order details and received no reply. They’re sending this response to everyone to protect their reputation but nothing is being actioned behind the scenes. Still no word on when I can expect my order. If they are aware of warehouse issues causing delays to orders for weeks, there is absolutely no excuse for not letting customers know.
22 June 2022
Unprompted review
Reply from Bookblock
Hi Eve,
Thank you for reaching out to us and bringing this to our attention that your order has not been delivered yet and for not being able to receive a updates about the status of your order.
We are offering our sincerest apologies for the inconvenience caused by this delay and for the lack of updates, we understand the frustration this has caused and the importance of the order to arrive as scheduled which we failed to deliver with this order.
We are currently experiencing some technical issues and system maintenance that affected the fulfillments of the order to be done as scheduled and we were unable to foresee and anticipate the length of time it needed for the issue to be resolved.
Would you be able to send us the details of this order and your contact details as well at hello@bookblock.com so I can personally review the status, contact you directly and provide the resolution necessary for this order.
We look forward to hearing from you soon so we can properly address your concerns regarding your order accordingly.
Best,
Paige
Not dispatched order over a week later.
Several issues with processing order and hasn’t been dispatched over 10 days after ordering. Wouldn’t recommend for gifts - left feeling quite embarrassed.
15 June 2022
Unprompted review
Reply from Bookblock
Thank you for reaching out to us and bringing this to our attention regarding your order's late delivery.
We offer our sincerest apologies for the inconvenience caused by your order being delayed especially knowing that it missed on the special occasion it's meant for and we understand the frustration this has caused.
We are currently experiencing some technical issues that affected the fulfillments of the order to be done as scheduled and we were unable to foresee and anticipate the length of time it needed for the issue to be resolved.
Would you be able to send us the details for your recent order at hello@bookblock.com so I can personally review the status and check the resolution necessary for this order.
We look forward to hearing from you soon so we can properly address your concerns regarding your order accordingly.
Best,
Paige
Pretty shocking
Ok product. But was late. And I never received the cashback advertised. Shocking customer service when trying to find out why my item was late.
11 June 2022
Unprompted review
Reply from Bookblock
Hi Steve,
Thank you for reaching out to us and bringing this to our attention regarding your order's late delivery.
We understand that each gift boxes are important and that it is expected to arrive on time and unfortunately we were unable to deliver your needs for this order.
We offer our sincerest apologies for any inconvenience caused by your order being delayed and if you haven't received a compensation for it.
Would you be able to send us the details for your recent order at hello@bookblock.com so I can personally review the status and provide the compensation accordingly.
We look forward to hearing from you soon so we can properly address your concerns regarding your order.
Best,
Paige
Terrible customer service and orders not being sent on time
The products are amazing but lately, customer service has been terrible. For the last two orders we've made, there have been delays and I have received no replies to my emails. The most recent order is still being processed 8 days later!! And no delivery date set. Very frustrating! We use you on a regular basis but we will now be looking elsewhere.
9 June 2022
Unprompted review
Reply from Bookblock
Thank you for reaching out to us and bringing this to our attention regarding your orders that weren't delivered yet.
We are currently experiencing some technical issues with our machines at the moment and this has caused a delay in fulfilling some orders.
We understand how important it is for each gift boxes to arrive on time and unfortunately due to some unforeseen challenges we are experiencing we were unable to deliver your needs for this order.
Would you be able to send us the details for your recent order at hello@bookblock.com so I can personally review the status.
I look forward to hearing from you soon so we can properly address your concerns regarding your order.
Best,
Paige
Lovely selection of presents for…
Lovely selection of presents for everyone! Easy website to navigate and speedy delivery.
7 June 2022
Unprompted review
Bookblock review
The book ordered was delivered ahead of schedule in a decent and well decorated box which was very suitable for a birthday present.
25 May 2022
Unprompted review
Great service
Ordered a gift box for a birthday present, all the gifts were great and arrived on time, good value for money too
17 May 2022
Unprompted review
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