Bookaride Reviews 195

I experienced a great customer service from the agent name David.
I requested to change my trip ticket from Dec.29 to Dec.30 & my request was granted.

I always book with Bookaride. Usually they’re pretty reliable and they have the BEST rates. However, some of their buses are pretty old and sometimes they’re off-schedule, but that’s understandable

The customer service is great . Always quick in response.

Had a good positive experience with service rep.

Very professional

Really helpful lost and found service, thank you again.

Very fast responses and great exchange policy!

This is a really bad service even tho they're mad cheaper compared to literally everywhere else. You're better off using a different service

I got fast responses when I had issue with my ticket.

The drivers are the absolute best at what they do, please give them a raise

The customer service was sublime. Amazing and prompt responses with excellent problem solving. Best bus company out there!

Book a ride has great prices and a great contact centre when you need support
Thank you book a ride and team

I got a prompt response for my request to exchange the ticket to my next trip. Everything was done with couple of emails.

So happy & satisfied with the process and the end result

I booked an around trip to Ottawa on November 22, around 10pm. The departure time is 10:30am in the 23rd. The departure location was incorrectly selected. I sent an email that night and got an automatic response message saying “…we try to respond to messages within 24hrs…”. I thought to myself, guess I will have to drive all the way to the other location. However, to my surprise got an email respond early the next morning and everything was resolved prior to the departure time. The customer service was top notch! I would definitely recommend this bus service.

The customer service representative that helped me (David) was very good at dealing with the cancellation of the bus I was scheduled to be on and providing me with solutions. Very helpful and kind.

They gracefully changed my departure date without any extra fees

On October 30, I’ve had a terrible experienced in bookaride. They left me in the middle of our trip in Kingston. My trip is from Ottawa to Toronto. So I left my Bag inside their Bus, there’s one thing important inside my bag it is my Engagement Ring and then when I emailed them about it also chat with them, it takes a week to have a conversation to Bookaride company but then they told me they didn’t find my Bag. So I didn’t expect anything from them. But the thing is on Nov 15, they email me again that they successfully find my Bag and I was so so happy thay day. I am very thankful for the help of Bookaride just to have my Bag back to me. They did a Great Job for that! So much effort because they did not give up finding my Bag. Thank you very much! That was an amazing experience for me!