Parked at hotel 3 miles from airport. Easy & Fast shuttle to and from airport. No brainer for me to make future parking reservations with them.
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PARK AT YOUR OWN RISK INDEED! This is what you will be told if your car is vandalized or stolen at one of their contracted lots. I had to pay a $1,000 insurance deductible immediately after a vacation... See more
Company replied
Great drivers but management wants to pack as many people into the van as possible which means that people who get there on time are waiting long periods so that late arrivals can board the van. We... See more
I've been using Book2Park for airport parking at Philadelphia and Baltimore for several years, and will continue doing so. The parking lots are always excellent, and usually the shuttles are quick an... See more
Company replied
Company details
Written by the company
Book2Park.com is an industry leader dedicated to providing affordable airport & seaport parking nationwide specializing in saving our customers' money and time. We share our customers' belief: There is no reason to overpay for parking when traveling anymore! At Book2Park.com we believe the customer's needs come first! We want you to have a memorable and smooth airport parking reservation experience. We would like to clarify that Book2Park.com is not affiliated in any way with BooktoPark.uk. Unfortunately, we have received several negative reviews that appear to be directed toward that business. Please note that those reviews do not reflect our company or our services. If you wish to leave feedback for BooktoPark.uk, please do so directly on their website or review page. We appreciate your understanding and continued support.
Contact info
P.O. Box 4170, 20177, Leesburg
- 4088275273
- support@book2park.com
- book2park.com
You should know
3.6
Average
136 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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Great experience & will use again
Parked at hotel 3 miles from airport. Easy & Fast shuttle to and from airport. No brainer for me to make future parking reservations with them.
26 April 2026
Unprompted review
Book2park has easy access to BWI…
Book2park has easy access to BWI airport. I stay at the Doubletree every time and use book2park. Highly recommend.
25 February 2026
Unprompted review
Spot on shuttle service and safe parking lot
I have used this hotel for all my parking needs. I fly just about once a month and I try to book here first for parking and shuttle service to RDU. I am super satisfied with their shuttle service. I will definitely book for my Feb trip. I already have the January parking reservation. Thank you!
23 December 2025
Unprompted review
This location is extremely close to RDU…
This location is extremely close to RDU and provides excellent shuttle service.
6 November 2025
Unprompted review
Avoid this company
We had to cancel our booking as our car broke down the week before our holiday, so we had to book a taxi. I had paid extra to insure the booking in case of cancellation. A refund was promised within 2-3 working days. After 5 days, no refund. 12 days later and a reminder by email, still no refund. I've tried ringing but nobody is available to answer the call. Very, very poor service indeed
6 November 2025
Unprompted review
Price was good
Price was good. Lighted parking lot. Staff at hotel was courteous. Shuttle was prompt. Very close to RDU.
25 October 2025
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
its the worst company on the planet……
its the worst company on the planet… they have lost my car keys and i had to manage to come home from the airport after five hours wait…. and 6 days later i had to go all the way to the airport to collect my car… dont ever use this company….
28 September 2025
Unprompted review
Reply from Book2park
Hi Mohammad,
Thank you for taking the time to share your feedback. Unfortunately, it appears that your review was posted for the wrong company. Book2Park.com is not affiliated with BookToPark UK — we are completely separate businesses and we do not provide services in the UK.
We kindly ask that you move your review to the correct company, as your one-star rating affects us even though we’ve never provided any service to you.
Thank you for your understanding!
— The Book2Park.com Team
Had a great experience at Dallas…
Had a great experience at Dallas airport! Loved their website and service!
7 October 2025
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Terrible service
Terrible service. Left waiting over an hour in wind and cold with no shelter. No communication, no apology, and no refund despite clear failure. Even after escalating, Jessica handled the complaint incompetently and failed to resolve the issue. Avoid this company at all costs.
30 August 2025
Unprompted review
Reply from Book2park
HiMikail,
Thank you for taking the time to share your feedback. Unfortunately, it appears that your review was posted for the wrong company. Book2Park.com is not affiliated with BookToPark UK — we are completely separate businesses and we do not provide services in the UK.
We kindly ask that you move your review to the correct company, as your one-star rating affects us even though we’ve never provided any service to you.
Thank you for your understanding!
— The Book2Park.com Team
DO NOT USE THIS COMPANY!!!!!
DO NOT USE THIS COMPANY!!!!!
Left me and my family high and dry when going on a family holiday whilst taking other family friends. Disgusting lack of customer service or support. AVOID
18 July 2025
Unprompted review
Reply from Book2park
Hi Michelle,
Thank you for taking the time to share your feedback. Unfortunately, it appears that your review was posted for the wrong company. Book2Park.com is not affiliated with BookToPark UK — we are completely separate businesses and we do not provide services in the UK.
We kindly ask that you move your review to the correct company, as your one-star rating affects us even though we’ve never provided any service to you.
Thank you for your understanding!
— The Book2Park.com Team
PARK AT YOUR OWN RISK INDEED
PARK AT YOUR OWN RISK INDEED! This is what you will be told if your car is vandalized or stolen at one of their contracted lots. I had to pay a $1,000 insurance deductible immediately after a vacation. Book2Park kindly passed the buck to the lot owner who began ignoring my calls after our initial conversation. Book2Park's final word to me today was PARK AT YOUR OWN RISK so I'm making sure potential customers understand that as well.
19 June 2025
Unprompted review
Reply from Book2park
We are very sorry to hear about the vandalism to your vehicle and completely understand how upsetting that must have been.
Please note that the parking facilities we partner with are secure and regularly monitored; however, incidents like theft or vandalism are unfortunately beyond anyone’s control and can happen even in well-secured areas. Because these are self-park lots, the industry standard — as clearly stated in all terms and posted signage — is “Park at Your Own Risk.”
While neither Book2Park.com nor the parking lot owners can accept liability for such events, we always do our best to assist customers by contacting the lot management and helping provide any documentation needed for insurance purposes.
We truly regret the inconvenience this caused and appreciate your understanding of the limitations all parking providers face when it comes to unpredictable acts of vandalism.
Sincerely,
The Book2Park.com Team
Excellent service at parking in JFK
Excellent service at parking in JFK. Awesome custom service!
12 June 2024
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Another great experience
We were greeted pleasantly by Johnny when we arrived at the lot and he took us to our ship. Upon our return, Alvin was waiting at the port to direct us to the shuttle. Jason handled our luggage promptly and with a smile. Another great experience at your Tampa Book2Park location.
31 October 2022
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Excellent lot, Excellent location!
This lot was great. The service was excellent and the location could not be better. They are right across from the port. They have very friendly staff who are eager to help. The lot could use a little gravel but that would not stop me from using them again. I would definitely use this lot and recommend them to anyone!
20 September 2022
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Good and convenient
My booking experience was easy, the customer service exceptional and parking price was cheap. I usually travel through the Washington area airports (BWI, DCA, IAD) and always book through book2park because prices are unbeatable and have the best options available.
1 September 2022
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Would not recommend...
I booked to park my car near Montreal airport. The booking indicated that a 24/7 shuttle would be available. I arrived at the hotel, paid the remaining balance on my booking, and was then informed that there was no shuttle. I shot an email to book2park, they replied that they would cover my UBER fees.
I returned from my trip, and submitted both UBER receipts. Book2park then broke their promise to refund the transportation fees, and solely refunded me the deposit I paid to their site. I am out 30 bucks.
I will not use nor recommend book2park.
20 August 2022
Unprompted review
Reply from Book2park
Dear Mr.McCarthy,
Thank you for contacting us in regards to your experience!
We want to first of all apologize for the inconvenience you experienced this should not have happened.
Due to COVID some parking lots have had to stop their shuttle operations and have yet to reinstate them. This is the case with this particular location. We have now taken action to avoid this from happening again.
As mentioned during the email you received from us, we are working with the hotel to be able to provide your transportation expenses refund.
We issued the refund for the only payment you had made on our website because we believe 100% on your satisfaction and understand this was not a good experience.
Please trust that we are working on getting you the refund for your expenses and we appreciate your patience very much.
Best Regards,
The Book2park Customer Experience team
IMPRESSED!
I had never used this service before. I just happened to find it online. It was so easy to use. The hotel we used to park was very nice, shuttle was quick, instructions after booking were great. We will definitely use Book2park again.
10 July 2022
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Great service!!!!
Front desk customer service was Great! We took the shuttle to airport and call for the shuttle to pick us up after. The shuttle guy was nice and helpful there and back. Will use them again.
16 May 2022
Unprompted review
Reply from Book2park
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
Terribly experience with one of the garages.
Terrible place at the Radisson of Philadelphia Airport. The shuttle driver during dropoff was EXTREMELY RUDE and disrespectful. When we came back there was simply NO PICKUP at all. We waited and waited for an hour and finally had to take a taxi OUT OF POCKET to get to the lot to get our car back. VERY POORLY RUN place. STAY AWAY!!
--------------
Ammended on 04/17/2022 after contacting book2park on FB.
So it seems, book2park is an agency that deals with several parking garages. The Radisson Hotel at the PHL airport (2033 Penrose Avenue, Philadelphia, Pennsylvania 19145), that's the real culprit. That said very disappointed with both dropoff and pickup.
17 April 2022
Unprompted review
Reply from Book2park
Dear Mr. Noz da,
Thank you for taking the time to write a review of the services you received at the Radisson Philadelphia parking lot . We apologize that your experience wasn't a good one. Book2park.com is a third party booking agent that does not own or operate the parking lots . We do value your feedback and we will pass this information to the parking lot upper management that you used in order to ensure their service improves and to avoid this from happening again .Book2park.com does believe in 100% satisfaction that is why we have issued a full refund of your reservation. We would also like to honor you a special discount code to use towards your next reservation . We look forward to having a second opportunity to make things right! Regards, The Book2park Support team
" this is about 4th time I have used…
" this is about 4th time I have used you. Everything went pretty smooth
except with all the construction, was really hard getting into lot.
Coming back, Alvin (I believe was his name) was Superman. He loaded
everyone's baggage, some very heavy and got everyone on board and then
unloaded it all at the lot. Your people did a great job."
Thank you!
13 April 2022
Unprompted review
Reply from Book2park
Thank you for your loyalty!
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
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