Boogey Lights Reviews 

902
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Amazing service, super friendly family company. They got our Newell Coach all sorted out and even invited us to family lunch in the shop. Will be back to add more lights next time we are on the... See more

Rated 1 out of 5 stars

A follow up. They make it sound like they have quality product-not true! There are many led kits for far less money getting higher than 4.1 out of 5.0 ratings! They are arrogant, again blaming install... See more

Rated 5 out of 5 stars

Absolutely love my Boogey lights! I wanted more lighting outside for cooking and late night shenanigans. These lights delivered! I’d also like to say Boogey’s support team was super responsive. The ho... See more

Rated 5 out of 5 stars

Outstanding Quality! Very pleased with technical support in helping us create the order and especially pleased with the quality of the controllers, pre-ordered cable wiring to LED connections, an... See more

Company details

  1. Electrical Appliance Wholesaler
  2. also in
  3. Electronics Store

Information provided by various external sources

LED Lighting for motorcycles, RVs, motor homes, trucks, trailers, ATVs, boats and golf carts. Hi-Intensity LED lighting specifically designed for motorsports applications.


Contact info

3.7

Average

TrustScore 3.5 out of 5

902 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.7

All reviews

(902)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

These are the brightest light strips…

These are the brightest light strips that I've found. Sealed up like no others against moisture. Great lights, but even better is their customer service. Had a minor issue with a light, emailed a pic and had a new one in 2 days, no questions asked about the install or anything. They stepped up and made a lifetime customer.

1 August 2021
Rated 5 out of 5 stars

Holly is amazing!

Holly is amazing! I needed 100' of 6 conductor 22 AWG RGBWW power lead wire for an RV lighting project I was working on. Already purchased the Boogey lights but needed more wire. Holly was absolutely accommodating. She checked the warehouse, confirmed the wire was in stock and then shipped the wire overnight for me. Outstanding customer service! I highly recommend Boogey Lights! Great customer service!

26 July 2021
Unprompted review
Rated 3 out of 5 stars

Bottle of adhesive was leaking in the…

Bottle of adhesive was leaking in the bag. Junction box color wires was not in order as illustrated in directions ..zip ties could be upgraded to bigger thicker lines ..I had to buy bigger ones..lights are amazing though once I installed it..

7 July 2021
Boogey Lights logo

Reply from Boogey Lights

Hi Jimmy. Thanks for your business and the review. Sorry to hear the 3M Adhesive leaked. Unfortunately that's one of the downsides of shipping a liquid particularly in hot weather. We are the only company though that includes the 3M adhesive with our kits and we do so because it's absolutely vital to the performance of the product. No other competitor includes it. If you need more, just let us know and we'll ship another bottle out. We offer some 20 different controller boxes and not all of wire colors will always be in the same exact sequence as pictured in our documentation. The wires are however color coded so it should be pretty easy to figure out even if not an exact match to what the documentation had. As for the zip ties, we alert customers up front that we can't possibly include all of the installation materials required for every possible installation scenario. It's impossible to do given the huge variety of applications we support. And quite honestly, would be cost prohibitive. Our promise is that our light kits provide the essential components needed for a super high-quality, super bright, functioning LED lighting system like no other on the market today. Installation of our light kit to your specific vehicle may however require additional items to make it fit the way you want. This is particularly the case with electrical wiring. Even though you thought the product is only worthy of 3 stars, it sounds like it did indeed achieve the goal of "being amazing". And, that's what it's really all about. No other company's lighting product compares. Thanks for your business.

Rated 1 out of 5 stars

Not recommended.

Bought a multi-color combo undercarriage and canopy top set for my 2017 EZ GO golf cart. Had them professionally installed at a local EZ GO dealer. Upon picking it up, 1 of the 4 light strips was out of sync (displaying different color than the other 3). I contacted Boogey Lights. After quite some time of going back and forth with Boogey Lights to figure out the problem, that 1-strip had to be rewired multiple different ways from color matching the wires, as the directions state, to a mismatch of wire colors on that 1 strip. With this mismatching of the color scheme of the wires in that 1 string, it's easy to determine that one strip has an internal wiring defect from the factory.

I won't buy another set of Boogey Lights, nor recommend the product.

5 July 2021
Boogey Lights logo

Reply from Boogey Lights

Hi Lee.

It's extremely rare we get a 1 star review so when we do, I always dig into it further.

I've looked through our records and see the communication thread you had with our tech support about this issue. Not sure I would characterize it as "quit some time of going back and forth". The written record consist of 4 emails back and forth with our tech support team to diagnose the problem. You chose not to use our 800 phone support. The extended time period involved was because you were unable to respond back to us. We always responded promptly. Regardless, I challenge you to find anyone in this industry who will answer emails, text messages or phone calls at all. It just doesn't happen. Certainly not with any Amazon or EBay vendors for tech support.

With regard to your complaint, it is true that one of the light strips we shipped apparently had the red and blue wires reversed. It's an easy enough problem to detect and solve though during the installation. Normally a professional installer would have detected this at the time they did the install (and testing) but apparently that wasn't done in your case. The cart was delivered to you with a problem and they left it up to you to figure it out. We wouldn't have handled an installation that way. Either your installer knew the problem existed and still delivered the cart to you that way OR, your installer didn't take the time to actually test the work they did. Either way, this issue should have been easily solved at the time the lights were installed. It would have been a 2 minute fix. As for the error itself, I know it may be hard to believe but we too are human. Yes. It's true. Sometimes - not often - but sometimes, even we make mistakes. It happens. Apparently that's what happened here. The real test of a company is how they respond when a problem occurs.

Here's the timeline of events:

You first contacted us on March 19 (Friday) after hours.
We responded back on the 21st asking you to do some trouble shooting.
You responded back on March 26 stating you couldn't do the trouble shooting until April 17/18.
We responded back the same day saying no problem.
We didn't hear back from you until May 1, again after hours.
We responded back on May 3 asking the specifics of the testing you did.
You responded with the info we requested the same day.
We also responded back that same day advising what to do next.
We didn't hear back from you until May 23 when you confirmed our request for the testing.
On May 24 we responded back confirming that based on your testing the wiring did indeed appear to be backwards for those two colors for that one strip. We advised that since the color of the wire didn't affect the lighting the solution was to simply switch the two at the point at which they connected to the LED controller.

We heard nothing since you posted this review today.

I'm sorry you're not happy but I don't see how we could have done anything differently. We responded promptly to every support request you made. Our kits are the best and brightest in the business. We offer the best warranty and we offer the only US based customer service and tech support team in the industry - and we do so via email, text and 800 phone service. No other lighting competitor even comes close. Not sure what more a consumer could ask for.

Thank you again for your business.

Brad Butler
President/CEO

Rated 5 out of 5 stars

What a wonderful company!

What a wonderful company!! Very talented & very kind gentlemen here! We couldn’t be more grateful! They are also such kindhearted people as well! Thank you for blessing us!!! What a gift!! Thank you from the bottom of our hearts! And we’ll see you again in the future.

22 June 2021
Unprompted review
Rated 5 out of 5 stars

2019 Montana 3560RL 5th. wheel Awning & CAP lights

In February of 2021, I purchased Boogey Lights 16' awning kit and also (3) custom length RGBWW strips for the front CAP LEDs on my 2019 Montana 5th wheel trailer. I had the front CAP repainted on my trailer, and it was this last week that I finally was able to do the light installation myself, which saved me $1,400.00 for someone else to do it. The installation took me two full days, some patience, and the results are spectacular. Everything works awesome. The quality of the lights, controllers, remotes, and wiring harness is first rate. I've bought from other companies in the past, but Boogey Lights includes everything you need. One very important part that other companies fail to provide is the adhesion promoter. This component is crucial in making sure your light strips adhere to your trailer. My next trip is this June 20th. (Father's Day) up to Santa Barbara. I can't wait to see the looks and questions about my lights, because I bet nobody else with a 5th wheel will have the multi color LEDs that I have on the front CAP. Routing the cables through the front CAP takes patience and skill, and I was able to pull it off. Thank you guys/gals at Boogey Lights for a great product. From Robert Bartley, Upland CA.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

We have been a return Customer 5 Times…

We have been a return Customer 5 Times as we have kept adding more Boogey Lights to our Rv and they have been great through it all!I asked many questions through texts that were responded to very quickly-Great Company!Thank you! David and Margie Gimenez-Shady Cove,Oregon

7 June 2021
Rated 5 out of 5 stars

Great experience and customer service

Great experience and customer service. I put lights on my 07 Heritage Softail Classic back in 2011. A couple of strips had a light or two that recently stopped working and they replaced the strips free of charge. Great products and great people who care about their customers!

1 June 2021
Rated 5 out of 5 stars

The lights are terrific

The lights are terrific; very bright and they add a lot of "pop" to my bike. The staff, especially Brian, are very patient and helpful since I had many questions. I even had a few strips left over for the golf cart and bought a second controller which is on a separate frequency than the bike which is awesome.
I would highly recommend these to anyone looking at either a DIY, or an installer to do them. I did them myself and they came out great.

31 May 2021
Rated 5 out of 5 stars

Mecca of Lights

Great place to do business with they are very helpful and have willingness to help you walk-through with phone assistance for self-install procedures.....

27 May 2021
Rated 5 out of 5 stars

I had to call Boogey Lights for…

I had to call Boogey Lights for customer service support because we disconnected the frost white lights on a partial rebuild of 2001 Roadstar 1600 Silverado. I purchased boogey lights back in either 2009 or 2010. I needed some support to reconnect everything and the team stepped up by providing me guidance in reconnecting the old transmitter to the bike. Much Appreciated Boogey Lights. Great Team of Support!!!!!

Leon
Philadelphia, Pa

13 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Products and Technical Support

Outstanding Quality! Very pleased with technical support in helping us create the order and especially pleased with the quality of the controllers, pre-ordered cable wiring to LED connections, and LED strips; all top quality!
Recommendation- Buy the Best and skip the rest. This product will last for years.
Installed on an Arctic Fox 10 1/2 ft camper.
Doug Thomas
Eagle, Idaho

7 April 2021
Unprompted review

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