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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and soft materials, often highlighting items like bras, underwear, and sleepwear. Many people appreciate the thoughtful design and durability of the items, with some becoming loyal customers due to the overall satisfaction with their purchases. The customer service is frequently described as top-notch, with quick, helpful, and professional responses to inquiries and issues. However, some customers experienced issues with their orders, including missing items, incorrect sizes, or damaged packaging upon arrival. A few reviewers also noted inconsistencies in sizing between different products or even within the same product line. There were also occasional concerns about product descriptions, particularly regarding features like sewn-in padding in bras, which some felt did not accurately reflect the item received.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the softness and... See more

Quality

Consumers find quality to be positive, consistently praising the superior quality, softness, and comfort of... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional, quick, and... See more

Order

Users describe ambiguous interactions with order. While many customers report positive experiences, such as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are hands down the most comfortable socks and underwear I’ve ever worn. The softness, fit, and breathability make a real difference day to day. They’re comfortable without being bulky, and... See more

Rated 5 out of 5 stars

I’ve purchased a few times, and the quality is always fantastic. My last shipment arrived damaged, and 2 items missing. I emailed the company, and they responded almost immediately. Within about a wee... See more

Company replied

Rated 5 out of 5 stars

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this on... See more

Company replied

Rated 5 out of 5 stars

I have been buying Boody products since buying my first pair of Boody bamboo leggings many years ago. Since retiring, I live in Boody everything! I love the Ribbed Seamfree Crop which I now have a few... See more


Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Package Found

Briony was a great rep who helped to assist me in a package I mistakenly sent as part of my return. She was able to locate the package and have it returned to me. Her attention and customer service-oriented attitude made me want to be a repeat customer of Boody, knowing that reps like her are working behind the scenes for an amazing brand. I can trust buying from this brand not only in terms of quality clothing but also knowing that if anything does go wrong, they will treat me with the utmost attention.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed!!!! Organic bamboo comfort <3

Recently, I decided to overhaul my life with cleaner, more sustainable products that don't contain microplastics or arent made with harsh chemicals. I started in the sleep department, replacing bedding and pajamas + loungewear, as i spend alot of time in my PJs. They are typically what i reach for when the work day is over. 
I had never heard of boody, but while searching for either silk or cotton pajamas online, i found an article that detailed the top10 brands of "healthy material" pajamas, and boody was on the list.After checking out their website and originally their  vegan silk line, i   made my initial purchase which included 6 pcs from the vegan silk collection. i quickly learned that the pajamas had the feel of a silk peice, but were more sustainably made, easier to care for, and were made for organically grown bamboo. Of course i was thrilled.  i ordered the long sleeve top and pajama pants in the white ( for a gift) and the garnet color  in the shorts, tank, + the short sleeve and long sleeve tops to mix and match the shirts for different occasions.I also ordered two of the bamboo sleep shirts. A few hours later, after further going through their website, i placed a second order with some of their traditional bamboo pajama pcs, some for me, some for gifts for Christmas. Then came the waiting game. The first order came very quickly... to canada i believe it took about a week. I was pleasantly surprised when i opened the box. The quality of everything was amazing. The feel of the pajamas was .. In one word  Luxurious. My friend loved the set I gifted her. The fit was so beautiful and draped my body perfectly. Then the second order arrived, and i was again impressed.  I have been living in them ever since they arrived, and i am excited to get home to change in to my PJS everyday. 
The biggest thing for me though, is that the PJS dont make you sweat! They are soft, warm and cozy but thermoregulating. I normally overheat, and wake up drenched even in the winter, but not in these. They kept me warm dry and comfortable all night long. I did reach out to customer service as two items from my order which were intended as gifts had some pen marks where the buttons were meant to be, and they quickly replied to my query, offering me two solutions to either re ship the items, or to refund the price of them.
I was overall beyond thrilled with the quality of the products,  and the customer service. I just placed my third order today. I am officially hooked!!!  If you are new to the brand, don't hesitate, you won't regret your purchases. Every single thing was amazing!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service by third party delivery service

My order was returned to sender and the only reason I can see why this happened is because DHL, who Boody uses to deliver orders in Ontario, gave it to another third party shipper (T Force) to deliver. They delivered to Canada Post when they were closed. T Force should know what Canada Post's hours are and deliver when they are open. This was a Christmas gift and now the person receiving this gift will have nothing to open Christmas Day. Terrible customer service.

22 December 2025
Unprompted review
Boody US logo

Reply from Boody US

Hi Deb,

Thank you for sharing your feedback.
We’re truly sorry that your order didn’t arrive as expected and completely understand how disappointing this must have been, especially since it was intended as a Christmas gift.

We’ve reviewed your order and delivery process and wanted to provide some context. Looking at the order confirmation, the shipping address we received at checkout was slightly different from the one you confirmed with us, and may have contributed to some confusion for the carrier, resulting in the parcel being marked as “Undeliverable - Returned to Sender.”

As soon as we became aware of the situation, we organised a replacement order to be shipped to you as a priority, at no extra cost, and we hope it has now reached you safely. We also refunded the shipping cost from your original order as a gesture of apology.

While we know this doesn’t take away from the experience of the delay, especially with it being a Christmas gift, we hope that these steps helped make things right and demonstrate our commitment to our customers.

Your experience and feedback have also been shared with our logistics team and shipping partners so we can continue to improve our delivery processes.

If there’s anything else we can assist you with, please don’t hesitate to follow up directly in our previous email exchange.

With Gratitude,
~ Team Boody

Rated 5 out of 5 stars

Excellent quality clothes

Well, l finally found a brand of clothes that stands up to its promise in quality for the $. The clothes will last you for years. They look, feel and wash amazing. I promise you that you won't regret this purchase. Thank you! Boody..

18 December 2025
Unprompted review
Rated 1 out of 5 stars

I placed 2 orders and have received…

I placed 2 orders and have received them both. One was complete but the other was missing 2 items and wrong size in 1/2. I have reported but nothing conclusive in reply as to what is going to happen to resolve. Also when ordering there were offers of free gifts which i chose sizes excitedly but nothing came. I would love to hear from you to go further.

16 December 2025
Unprompted review
Boody US logo

Reply from Boody US

Hi Karen,

Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your recent orders.

We’ve been in touch via email to address the missing items, sizing discrepancies, and the free gift concerns you raised.

A replacement order for the missing items was shipped on Wednesday 17th, and we’d love the chance to resolve any remaining concerns regarding the gifts.

We completely understand how disappointing this experience must have been, and it’s always our goal to ensure every order reaches our customers as expected.

If you see this and would like to connect, please reach out directly to our team so we can make things right.

Thank you again for bringing this to our attention.

With Gratitude,
~ Team Boody

Rated 5 out of 5 stars

Wonderful company

Wonderful company.
Quality clothing and reasonably priced.
Soft bamboo material and sizes are spot on.
The support of the bras is amazing, I am large chested and was skeptical but they give great support and are super comfortable.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Boody

I absolutely love Boody. Their products are so comfortable, soft and made right!! If you ever need customer service, you won’t be disappointed. Thanks again, Boody!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick and helpful customer service.

Quick and helpful customer service.
The holidays are notoriously bad for shipping, but the Boody team was very helpful and timely!

LOVE the product too! I've been looking for some base layer tanks that are long enough, but still flattering!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

So glad I found this shop

So glad I found this shop! As a lady who’s tried so many different brands for undies and bras, I can finally say I’ve found my best fit, comfort and style with Boody. Value and quality are top notch and they wash great too!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend Boody

I would recommend Boody. After an initial hard start with a forgotten free item they made good! After dealing with the bot a few times a human was able to help me and they sent me my pants. Totally trust them and products are soft and comfortable and cute!

5 December 2025
Unprompted review

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