Bonvila Reviews 515

Reply from Bonvila

Feb 11, 2026

Dear Ayşe;

Every feedback we receive helps us improve. We sincerely wish we could deliver the products to each family member individually. However, we can only reach family members outside of London in the most convenient way. Sometimes problems can occur with deliveries. We sincerely apologize for the carrier issue you experienced.

First of all, we would like to state that shipping damage is covered by our company's warranty.

From your comment, we understand that the shipping company delivered the products to you damaged. If you had contacted our customer service via email/WhatsApp with photos of the damaged products, a refund would have been issued. However, when we checked the system, it appears that you did not make such a request. We would like to remind you that we are always there for our customers and offer all kinds of support and service.

Warm Regards.

Reply from Bonvila

Dec 9, 2025

Dear Nazan,

Every feedback we receive is very important to us. We have thoroughly investigated the matter.

Based on your recorded correspondence:

On December 3, 2025, you sent an email to our customer service team stating that you purchased 510 grams of Murat Bey Ezine White Cheese. Since our system displayed 600 grams at the time of purchase, you requested a refund for the remaining 90 grams. However, our customer service team wrote a statement stating that the weight change in Murat Bey Ezine Cheese was made by the Muratbey Company and that this was a hidden price increase. They also stated that the 600-gram Muratbey Ezine Cheese is no longer being produced and that the 510-gram cheese has been released instead. You have also been informed that companies do not refund customers for weight changes.

Before submitting your complaint, the necessary system changes have already been made, and product changes are updated within a specific timeframe. We have no intention of victimizing or misleading anyone.

We understand that you are dissatisfied with our company's response. Please remember that your comments must be transparent, clear, and concise, and avoid creating misleading or misleading perceptions.

Warm Regards.

Reply from Bonvila

Oct 12, 2025

First of all, please know that we carefully review every comment we receive. We contacted you, but we were unable to reach you at the contact number you provided. Another issue we haven't received a response to is our email dated October 8, 2025, regarding the wrong product. You can request a correction from our customer service team by sending a photo of the allegedly defective product. The legal deadline for this is 30 days from the date the order was received.

You mentioned a wrong product in your review. However, we have determined that you did not notify our customer service team or initiate any action.

In cases of such defective products, the defective product will be gifted to the customer, and the correct product will be reshipped upon request. Alternatively, if the defective product meets the customer's needs, the customer will be refunded for the error.

First of all, until our new employees become familiar with the products, we may experience some disruptions from time to time. We sincerely apologize on behalf of our employees.

Another point is the RECOMMENDED sales figures for Anthap brand nuts:

Ms. Sibel, Anthap is a producer and can, of course, set the sales prices of its products according to its own budget and costs. However, we would like to remind you that since they do not sell their products to us at the same prices they produce, we do not have the same cost-effectiveness.

We would like to remind you of the terms of Unfair Competition and Market Freedom.

Prices are clearly stated on our website. Our customers purchase products based on visual inspection.

These terms of Unfair Competition have encouraged us to launch our own nuts and nut products and offer them at more affordable prices for our valued customers to consider and purchase.

With love...