I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
Thank you very much for such a nice experience.Im not so good with flowers but your customer service is very professional.Shiping and packaging was amazing.Very good, high class professional , the... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.2
Great
962 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bonsaiwonder
Dear Dorien,
Thank you so much for your wonderful 5-star review on Trustpilot — we truly appreciate your kind words and support!
At Bonsaiwonder, we’re dedicated to offering not just beautiful bonsai trees but also an exceptional customer experience. Knowing that you're satisfied motivates us even more to keep improving and to serve you even better in the future.
We’re so happy to have you as part of the Bonsaiwonder community, and we look forward to seeing you back for your next purchase!
Warm regards,
Team Bonsaiwonder
Fast delivery service and lovely…
Fast delivery service and lovely bonsai, overall great experience :)
6 May 2025
Reply from Bonsaiwonder
Dear Charlotte,
Thank you so much for your wonderful 5-star review on Trustpilot — we truly appreciate your kind words and support!
At Bonsaiwonder, we’re dedicated to offering not just beautiful bonsai trees but also an exceptional customer experience. Knowing that you're satisfied motivates us even more to keep improving and to serve you even better in the future.
We’re so happy to have you as part of the Bonsaiwonder community, and we look forward to seeing you back for your next purchase!
Warm regards,
Team Bonsaiwonder
Beautyfull bonsai
Beautyfull bonsai, very kind customer service / BonsaiTeam. Delivery a little bit later caused by very warm weather circumstances and bank holiday.
Excellent! I'm very happy.
6 May 2025
Reply from Bonsaiwonder
Dear Marina,
Thank you so much for your wonderful 5-star review on Trustpilot — we truly appreciate your kind words and support!
At Bonsaiwonder, we’re dedicated to offering not just beautiful bonsai trees but also an exceptional customer experience. Knowing that you're satisfied motivates us even more to keep improving and to serve you even better in the future.
We’re so happy to have you as part of the Bonsaiwonder community, and we look forward to seeing you back for your next purchase!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Hannes,
Thank you so much for your wonderful 5-star review on Trustpilot — we truly appreciate your kind words and support!
At Bonsaiwonder, we’re dedicated to offering not just beautiful bonsai trees but also an exceptional customer experience. Knowing that you're satisfied motivates us even more to keep improving and to serve you even better in the future.
We’re so happy to have you as part of the Bonsaiwonder community, and we look forward to seeing you back for your next purchase!
Warm regards,
Team Bonsaiwonder
Perfect delivery and good quality of Bonsai tree
First time I ordered, very fast delivery.
Perfect protection and quality of bonsai.
It met my expectations.
29 April 2025
Reply from Bonsaiwonder
Dear Yves,
Thank you so much for your wonderful 5-star review on Trustpilot — we truly appreciate your kind words and support!
At Bonsaiwonder, we’re dedicated to offering not just beautiful bonsai trees but also an exceptional customer experience. Knowing that you're satisfied motivates us even more to keep improving and to serve you even better in the future.
We’re so happy to have you as part of the Bonsaiwonder community, and we look forward to seeing you back for your next purchase!
Warm regards,
Team Bonsaiwonder
Very responsive team and incredibly…
Very responsive team and incredibly helpful in resolving my issue. I’m really happy I ordered from here.
16 April 2025
Unprompted review
Reply from Bonsaiwonder
Dear Tolga,
Thank you so much for your wonderful 5-star review on Trustpilot! We truly appreciate you taking the time to share your experience.
At Bonsaiwonder, it’s our pleasure to serve customers like you, and we’re so glad to hear that you were satisfied. We look forward to serving you again in the future and hope to welcome many more orders from you!
If you ever need assistance or have any questions, we’re just a message away.
Warm regards,
The Bonsaiwonder Team
Starter set
The starter set is really well-written and suitable for beginners. There's also a friendly team that helps with any questions.
12 April 2025
Unprompted review
Reply from Bonsaiwonder
Dear Fynn,
Thank you so much for your wonderful 5-star review on Trustpilot! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
At Bonsaiwonder, we are committed to providing our customers with the very best products and services. Your satisfaction is our top priority, and we will continue to strive for excellence in everything we do.
We look forward to serving you again in the future and are excited about your continued support.
Thank you once again for choosing Bonsaiwonder!
Best regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Pol,
Thank you so much for leaving us a 4-star review on Trustpilot! We're thrilled to hear that you had a positive experience with us. Your feedback truly means the world to us and motivates us to continue delivering the best service.
At Bonsaiwonder, we’re always ready to serve you more and help you find the perfect bonsai. If you ever need any assistance or have any questions, don’t hesitate to reach out.
Thanks again for your support, and we look forward to serving you in the future!
Best regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Joep,
Thank you so much for leaving us a 5-star review on Trustpilot! We're thrilled to hear that you had a positive experience with us. Your feedback truly means the world to us and motivates us to continue delivering the best service.
At Bonsaiwonder, we’re always ready to serve you more and help you find the perfect bonsai. If you ever need any assistance or have any questions, don’t hesitate to reach out.
Thanks again for your support, and we look forward to serving you in the future!
Best regards,
Team Bonsaiwonder
Wonderful selection of indoor Bonsai…
Wonderful selection of indoor Bonsai trees.
Outstanding advice and service.
Very happy with my purchase.
17 March 2025
Reply from Bonsaiwonder
Beste Micheal,
We willen graag even de tijd nemen om u hartelijk te bedanken voor uw prachtige 5-sterren beoordeling op Trustpilot! Uw vriendelijke woorden betekenen ontzettend veel voor ons, en we zijn erg blij te horen dat u een positieve ervaring met ons heeft gehad.
Bij Bonsaiwonder, streven we ernaar om uitstekende service te bieden, en het is geweldig om te weten dat we uw ervaring speciaal hebben kunnen maken. Mocht u in de toekomst nog iets nodig hebben, aarzel dan niet om contact met ons op te nemen — we staan altijd voor u klaar.
Nogmaals bedankt voor uw steun. We kijken ernaar uit om u snel weer van dienst te mogen zijn!
Met vriendelijke groet,
Bonsaiwonder team
real good garenders
wonderful plant! when you want to get a real beautiful bonsai, here you get it! ... I wrote the negative feedbacks- it was all about customer service... well, that´s say they care about the plant and shipping and invest in that not in administration; I care about customer service- when I pay for service.
here I pay for a old and healthy bonsai with good shipping- and here that´s great! I bought somewhere else - I was not happy with the plant- but service was great. So... chose- here you get real good gardening and a real beautiful, worthy plant;
17 March 2025
Reply from Bonsaiwonder
Dear Jennifer,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
We ordered a Bonsai tree for a colleaugues.
We ordered a Bonsai tree for a colleagues farewell event. It would have not been delivered on time, but after phoning them and explaining that it is priority for it to be delivered on a specific day, it was delivered perfectly on time. The tree was beautiful as expected, well packaged and delivered exactly as requested. Definitely recommend and will make use of their service again.
17 March 2025
Reply from Bonsaiwonder
Dear Tuscany,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Care instead of leave
Instead of just sending it, they checked the weather and sent the Bonsai two days later so it won't freeze and die.
17 March 2025
Reply from Bonsaiwonder
Dear Stephan ,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Very good
The shipment was fast and we got all perfect as we ordered. Well information through the shipment!
3 March 2025
Reply from Bonsaiwonder
Dear Sonoko,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Great service and packaging
Great service and packaging, fast delivery!
Bonsai is perfect and healthy!
11 March 2025
Unprompted review
Reply from Bonsaiwonder
Dear James,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Sylvia,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Tristan,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Anish,
We wanted to take a moment to express our heartfelt gratitude for your wonderful 5-star review on Trustpilot! Your kind words truly mean the world to us, and we’re so happy to hear that you had a positive experience with us.
At Bonsaiwonder, we’re committed to providing exceptional service, and knowing that we made your experience memorable is incredibly rewarding. If you ever need anything in the future, please don't hesitate to reach out, we’re always here for you.
Once again, thank you for your support. We look forward to serving you again soon!
Warm regards,
Team Bonsaiwonder
Bad customer Service, no reaction
20 February 2025
Reply from Bonsaiwonder
Dear Anass, after having a conversation with you we understand you are disappointed that we could not react, but it seems everything else went well.
Kind regards,
Team Bonsaiwonder
Delivery failure
Part of the order, a cream covered bowl, has not been delivered. No contact requests have been answered.
26 February 2025
Reply from Bonsaiwonder
We are sorry to hear that! We have immediately refunded the undelivered products to you. Hopefully, the rest that has arrived is in good condition.
Best regards,
Team Bonsaiwonder
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.