BonneBouffe Reviews 

340
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are genuinely very happy with the overall service, frequently mentioning the exceptionally fast delivery times and the meticulous packaging that ensures fragile goods arrive safely. Furthermore, buyers truly appreciate the fantastic selection of authentic, premium specialty items that are otherwise difficult to find locally. However, some customers also noted occasional issues regarding product freshness and overall condition. A few people experienced receiving specific fresh produce items that were disappointing, such as soft vegetables or goods nearing their expiry date, which unfortunately slightly detracted from their everyday online shopping purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as authentic, delicious, and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional items and authentic... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the impressive speed and... See more

Service

Clients share positive opinions on service, noting that it feels personal and consistently meets high... See more

Order

Reviewers mention positive feedback about order, consistently praising the swift delivery and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more

Rated 5 out of 5 stars

Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more

Company replied

Rated 5 out of 5 stars

Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more

Rated 5 out of 5 stars

Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more

Company replied


Company details

  1. Food Products Supplier
  2. Catering Food and Drink Supplier
  3. Cheese Shop
  4. Confectionery
  5. Dairy Supplier
  6. Online Food Ordering Service

Written by the company

At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(340)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SPOT ON.

As ALWAYS excellent products in perfect condition, my only concern was that the post office promised delivery of my order on Saturday the 1 August between the hours of 11-15 to 1-15 .Despite being at home all day with the door open nothing,no notification from the post office and no note to explain or give me more information as to when I could expect delivery !but this is the problem with the Post office. As usual YOUR service was exemplary,I will be in contact with you for my next consignment very soon. Regards Steve😀👩‍🍳

27 July 2026
Rated 5 out of 5 stars

Authentic, quality ingredients

Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward to doing more with them! Thank you, Bonne Bouffe

27 July 2026
Rated 3 out of 5 stars

The product is good

The product is good, but the lid of one plastic bottle with salt went out and the salt was spread in the box, coming out of it. The lid needs to be fixed better, on the other bottle the lid was not stable too. Thank you

29 June 2026
BonneBouffe logo

Reply from BonneBouffe

Dear Liuba, Thank you very much for taking the time to leave us a feedback, we really appreciate it. We are truly sorry that one of the lid got loose in transit. Please don't hesitate to contact us directly at bonjour@bonnebouffe.co.uk if you ever have any issue with your order as we're always happy to help. Kind regards, Caroline

Rated 5 out of 5 stars

A product that stirred me into trying …

A product that stirred me into trying to make a flammenkueche must be good. Result was okay, probably because I'm tuned to pizzas. Enough dough for two more attempts. Delivery was fast and packaging kept dough in prime condition.

25 June 2026
Rated 5 out of 5 stars

A great company

It’s so good to be able to get this range of goods. Everything comes really well packaged in paper, therefore no plastic waste and also no damaged products.

29 June 2026
Rated 5 out of 5 stars

BonneBouffe quality goods

I have ordered from BonneBouffe in the past. I am especially grateful that I can buy products that are unavailable in the UK. The orders are handled and sent very quickly. The quality of their products is excellent. I only regret that they no longer sell frozen confit duck legs - due I suppose to problems following Brexit.

29 June 2026
Rated 5 out of 5 stars

Super stuff!

Super stuff!, parcel arrived on time and well packaged and remained relatively cool given the ambient temperatures at the moment.

26 June 2026
Rated 4 out of 5 stars

Salty saucisson

Next day delivery but surprised that no cooler packs were included during a heat wave? One of the pair of duck saucisson was so salty that we couldn't discern any canard in the flavour at all... the other was thankfully much better quality.

25 June 2026

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