Bonk & Co Reviews 1,043

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and knowledge, making every interaction pleasant and informative. Many people highlight the high quality of products, from stoves and appliances to unique gifts, noting their durability and excellent selection. The service, including installation and after-sales support, is frequently described as outstanding, with consumers appreciating the efficiency, attention to detail, and personalized approach. However, some customers also noted occasional after-sales issues, though these were promptly and satisfactorily resolved by the team. A few people also mentioned that a specific item they needed was not in stock or required a longer waiting period.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers are delighted with their... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, helpful, and... See more

Retail

Clients share positive opinions on retail, frequently describing it as a delightful and helpful shopping... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, describing items... See more

Based on these reviews

Rated 5 out of 5 stars

Incredibly efficient company. Ordered my product very simply and straightforwardly, then they arrived within 36 hours. Incredibly well packaged so my beautiful dishes arrived all in one piece. Also... See more

Company replied

Rated 5 out of 5 stars

Wonderful family business. Decision making was easy as they are armed with a wealth of knowledge, that is freely shared with customers, enabling educated decisions on what’s best for your home. The re... See more

Company replied

Rated 5 out of 5 stars

I'm so glad I chose Bonk & Co for my new woodburner. Everyone is so friendly and helpful. The installation team were brilliant, got the whole job done in 1 day, amazing! Thankyou guys!! As for the aft... See more

Company replied

Rated 5 out of 5 stars

In my opinion it’s the best shop in Inverness. Lovely products, friendly staff, cosy with the stoves lit & most importantly plenty of space to walk around. To many shops/showrooms cram as much in as p... See more

Company replied

Rated 5 out of 5 stars

The Bonk & Co team fitted a log burner for us in Nairn some months ago. The fitting team were friendly and very professional. With being initially very happy with the fitting, we however experienced s... See more

Rated 5 out of 5 stars

Lovely festive feel in the showroom with lots of gorgeous gift ideas from beautiful decorations, wonderful smelling toiletries and fabulous homeware. Very helpful staff who give you plenty of time to... See more

Company replied

Rated 5 out of 5 stars

We have just had our inset fire fitted in our house and we are over the moon with the service and overall look of our fire! Alex has been brilliant from the start, with coming out to our house... See more

Company replied

Rated 5 out of 5 stars

What a lovely shopping experience. Not shopped here before, but found something on line that I was looking for stocked here. The price was great, the goods were delivered free of charge and arrived by... See more

Company replied

Rated 5 out of 5 stars

I required a set of new firebricks for my charnwood stove. Have bought my stove from Bonk & Co, i returned to them to make sure I got the right parts i needed. Both sales persons were extremely helpf... See more

Company replied

Rated 5 out of 5 stars

So delighted with double sided stove , works a treat , makes the space , festive period will be even more cozy , 1st class team , no question too silly !

Company replied

Rated 5 out of 5 stars

Bonk and Co Showroom is absolutely stunning! I really enjoyed looking at everything, getting some brilliant inspiration. I treated myself to some lovely things, with such friendly help.

Company replied

Rated 5 out of 5 stars

This company came highly recommended by numerous people. Good mix of stoves in their beautiful showroom. Very happy with my stove, and helpful staff with any follow up questions i had.

Company replied

Rated 5 out of 5 stars

Friendly welcome, beautiful shop with high quality items. We were particularly interested in Darach, handmade furniture produced ‘just around the corner’. Advice and service couldn’t have been better.... See more

Company replied

Rated 5 out of 5 stars

Excellent parts service with firebricks and baffle plate in stock for my Clearview stove. Staff carried the parts to my car and made sure they were secure before driving off. Great service and attent... See more

Company replied

Rated 5 out of 5 stars

A really great company to deal with. Frequent relevant updates, item beautifully packaged and presented with a really personal touch which comes from a small independent company who are honestly inte... See more

Company replied

Rated 5 out of 5 stars

The showroom is lovely, open and cosy as you would expect! The service was friendly and I would highly recommend Bonk & Co if you require any extras for your wood burning stove.

Company replied

Rated 5 out of 5 stars

Beautiful showroom, quality products and a couple of members of staff particularly are super helpful. The showroom is warm and inviting, and no-one hovers while you browse which is very important to m... See more

Company replied

Rated 5 out of 5 stars

Great local company to deal with, great experience from start to finish Neil is a very pleasant salesman with no pressure selling which I like, made me feel at home! Shop local

Company replied

Rated 3 out of 5 stars

Everything speaks of hygge, though its uncompromisingly hugely aspirational - and - at an incredible price! I thought I might splash out on an oak barrel stave tree, but the cheapest was around £... See more

Rated 5 out of 5 stars

looking for a log basket. they had an amazing selection. Very good quality and perfect service. if it didnt fit when we got home we could just bring it back . We didnt need to as it was perfect. We bo... See more

Company replied

Rated 4 out of 5 stars

Very friendly and helpful staff. A wonderful array of quality products for the home and great selection of smaller items which could be bought as gifts. A wee bit on the pricey side but good qual... See more

Company replied

Rated 5 out of 5 stars

The shop was nicely laid out, and the staff were so accommodating and inviting. They didn’t have the part I needed, but checked when it will be in stock. Reagan and Neil were friendly, and even gave m... See more

Company replied

Rated 5 out of 5 stars

Excellent. Knowledgable, polite and helpful team fitted the stove. Delighted with it. Best purchase EVER. Compared to oven chimney fire place the stove has stopped the draught when not lit - and when... See more

Company replied

Rated 5 out of 5 stars

Very good range of interesting products and the attention we received was way beyond excellent when we were in at the weekend. Over and above any other Shop. Would definitely recommend without hesit... See more

Company replied

Rated 5 out of 5 stars

Taken care off from start to Finnish by Daryl and the team ,as they managed to install a modern stove into a new build house with no chimney.

Company replied

Rated 5 out of 5 stars

These are lovely people to deal with. I inquired about a piece of furniture online and received a call back that day to advise they had the item in stock, the following day i went to view it.... See more

Company replied

Rated 5 out of 5 stars

Well what a truly delightfully & helpful store nothing was too much bother. Amazing selection of accessories available with amazing assistance to help guide you into making the correct choices but w... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service and a pleasure to talk with. Super fast delivery and product thoughtfully, sustainably and perfectly wrapped. Hope to use these guys again 😀

Company replied

Rated 3 out of 5 stars

When I visited the store service was good. Friendly staff. I found item I was looking for. But it was disappointing as I asked for this item in January. I am still waiting for a phone call to say the... See more

Company replied

Rated 5 out of 5 stars

Very friendly, knowledgeable and helpful staff. Whether you are choosing a new aga, a cookbook or a box of matches they all have just the right amount of help and advice.

Company replied

Rated 5 out of 5 stars

Really happy with the harris companion set and quick service. The personal hand written note which was attached to the invoice was a nice touch.

Company replied

Rated 5 out of 5 stars

Already had stove fitted by Bonk to hi standard and looking to buy a stove fan. They took time to explain differences and best value including how it will work best on our ho.e Bought this and very h... See more

Company replied

Rated 5 out of 5 stars

This shop is my favourite Filled with beautiful items and most helpful staff And not forgetting the lovely little dog who likes to say hello 🥰

Company replied

Rated 5 out of 5 stars

Very helpful and genuinely intent on providing the best service and advice possible, even if it did not result in a sale at that time.

Company replied

Rated 5 out of 5 stars

Was guided through the process as we had never had a stove installed before.Everything was explained and came to fruition,Excellent service.

Company replied

Rated 5 out of 5 stars

A magical place! Everything you could want for your stove & beautiful things for your home that you won't find anywhere else. And lovely friendly, helpful staff.

Company replied

Rated 5 out of 5 stars

Excellent as usual. Always lots of different things to look at and great for getting gift ideas.

Company replied

Rated 5 out of 5 stars

Everything was lovely the assistant was very informative but not pushy had a good browse and no pressure to buy lots of different things the assistant was very good at her job

Company replied

Rated 5 out of 5 stars

Very helpful staff member. She identified the sale item I was looking for on the Inventory and then found it for me. Great service.

Company replied

Rated 5 out of 5 stars

Can’t recommend these folks enough, service and attention to detail is superb and the staff are professional, knowledgeable and friendly. 5 stars!

Company replied

Rated 5 out of 5 stars

Great service and very helpful staff....They definitely went the extra step..I will be shopping with them again for sure. PS The item I bought was beautiful..... Chuffed Granny...xxx

Company replied

Rated 5 out of 5 stars

Great welcome and wonderfully friendly staff. New stock in was gorgeous … more purchases made 😁 We’ll be back soon ….

Company replied

Rated 5 out of 5 stars

I'm so happy with my wicker flower basket. It's perfect to collect my garden flowers in and looks beautiful.

Company replied

Rated 5 out of 5 stars

Easy ordering, good prices, fast, well packed, delivery. With a ‘thank you’ note hand written- nice touch!

Company replied

Rated 5 out of 5 stars

Staff are always so friendly and welcoming - even though I'm only in for a browse and to buy gifts. One day I'll be buying a burner!

Rated 5 out of 5 stars

Friendly and helpful service. Very proactive to get what you need with advice if required.

Rated 5 out of 5 stars

Excellent company to do business with, friendly and goods delivered quickly. Loved the chocolate gift 😀

Company replied

Rated 5 out of 5 stars

Absolutely amazing and came packaged really nicely. I love my purchase. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Lovely items, just what I was looking for. Very quick delivery with both items well packaged. Highly recommend, a lovely wee shop. Thank you.

Company replied

Rated 5 out of 5 stars

Friendly helpful staff. Able to purchase all I went for. Bonk & Co is a reliable company and sells good quality goods.

Company replied


Company details

  1. Fireplace Store
  2. Countertop Store
  3. Home Goods Store
  4. Wood Stove Shop

About Bonk & Co

Written by the company



Wood burning stoves are our passion! We have a great range of products & accessories, a wealth of expertise and offer great customer service. Over the last 40 years, we have been lucky enough to work with some great manufacturers and suppliers, which means now, we can confidently say that we only sell stoves that ‘we know and trust’. We are very proud of the stoves we sell, and are equally proud to say there are some stoves we don’t sell!

STOVES & FIRES HOME & LIFESTYLE KITCHEN OUTDOOR LIVING

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary after-sales service.

The Bonk & Co team fitted a log burner for us in Nairn some months ago. The fitting team were friendly and very professional. With being initially very happy with the fitting, we however experienced some after sales issues. After a discussion with Alex the MD, the team promptly attended and rectified the issues to our satisfaction. The level of customer service we experienced was superb and I cannot recommend them enough.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and welcoming

Very professional and welcoming - a wealth of expertise freely shared from a fabulous showroom.

14 February 2026
Bonk & Co logo

Reply from Bonk & Co

Hello Simon,
Thank you for leaving us a wonderful 5 star review.
We are pleased to hear you enjoyed your time in our showroom and we look forward welcoming you back soon.
Warmest wishes,
Bonk & Co.

Rated 5 out of 5 stars

Incredibly efficient company

Incredibly efficient company. Ordered my product very simply and straightforwardly, then they arrived within 36 hours.
Incredibly well packaged so my beautiful dishes arrived all in one piece.
Also, my purchase was £6 cheaper than John Lewis.
This is a very competitively priced company I couldn’t recommend more highly.

2 February 2026
Bonk & Co logo

Reply from Bonk & Co

Hello Claire,
Thank you for taking the time to leave us a 5 star review.
We are pleased to hear you love your new supper bowls, they are a showroom favourite !!
We look forward hearing from you again !
Warmest wishes,
Bonk & Co.

Rated 5 out of 5 stars

Good value for money

I required a set of new firebricks for my charnwood stove. Have bought my stove from Bonk & Co, i returned to them to make sure I got the right parts i needed. Both sales persons were extremely helpful & knowledgeable. Having bought what I required through their help, they even carried my box of fire bricks to my car.. A well laid out store, & well stocked. Beats waiting for the wrong item to arrive through purchasing online. Go local & support our local stores.. many thanks to Bonk & Co.
Peter Berry. Tain.

31 January 2026
Bonk & Co logo

Reply from Bonk & Co

Hello Peter,
Thank you so much for taking the time to share your experience and leave us a wonderful 5 star review.
We’re delighted to hear that our team was able to help you find the correct spare parts for your stove. It’s always our aim to provide helpful advice and make sure our customers leave with exactly what they need.
As always thank you for shopping local, it really means a lot to us as a family business.
We look forward seeing you again soon.
Warmest wishes,
Bonk & Co

Rated 5 out of 5 stars

Best showroom/shop in the highlands

In my opinion it’s the best shop in Inverness. Lovely products, friendly staff, cosy with the stoves lit & most importantly plenty of space to walk around. To many shops/showrooms cram as much in as possible. Walking around Bonk is a pleasurable experience.

31 January 2026
Bonk & Co logo

Reply from Bonk & Co

Hello Alan,
Thank you for the wonderful 5 star review.
Its great to hear we are your favourite shopping experience in Inverness, it really means a lot to us and I will pass on the great feedback to our team. We look forward welcoming you again into the showroom.
Warmest wishes,
Bonk & Co.

Rated 5 out of 5 stars

This shop is my favourite

This shop is my favourite
Filled with beautiful items and most helpful staff
And not forgetting the lovely little dog who likes to say hello 🥰

29 January 2026
Bonk & Co logo

Reply from Bonk & Co

Hello Norma,
Thank you for taking the time and leaving us a 5 star review.
We are so pleased you have a lovely time in our showroom, I will pass on the feedback to our team. Bella is always happy to say hello!
Warmest wishes,
Bonk & Co.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look