Brilliant company to deal with. Loads of help, with all my questions answered so I was completely happy with my purchase. Max went above and beyond to make sure I was happy. Our hearth looks absolute... See more
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See what reviewers are saying
Excellent customer service! The team, especially Laura, were very patient as our requirements evolved! We are really happy with the fireplace and would highly recommend Bonfire.
Company replied
Impossible to buy from them. A £337 fireplace beam attracts a premium delivery service charge of £245, nearly doubling the cost of the product. The explanation that this is “fragile product” and requ... See more
Company replied
Max was very helpful and knowledgeable and arranged for exactly the hearth stone we wanted in riven skate to out precise requirements in a single piece. First class in all regards!
Company replied
Company details
Written by the company
Family run since 2003. The finest luxury fireplaces, wood burning stoves, bioethanol, gas and electric fires. Full Supply, Design, Renovation And Installation. HETAS And Gas Safe Registered. Full In-House Team. Visit Our Berkshire Showroom Today
Contact info
Unit 49, Easter Park, RG7 2PQ, Reading, England, United Kingdom
- 01189701717
- info@bonfire.co.uk
- bonfire.co.uk
4.5
Excellent
30 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wood burning stove
We ordered a stove from Max at Bonfire - they are a great company, easy to order, good price. The delivery driver was specially helpful, delivering the heavy stove right to where it was needed
17 March 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Roger,
Thank you so much for your kind words! We're thrilled to hear that your experience was positive and that the stove delivery went smoothly.
Our team works hard to provide great service, and it's wonderful to know that we met your expectations.
If you need anything else in the future, don't hesitate to contact us!
Kind Regards,
Max
I cant even get a quote.
3 February 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi David,
We aim to respond to all enquiries within 48 working hours and send quotes as soon as we have all the necessary details.
During our busier periods, it may take a bit longer to provide you with a detailed and thorough quote.
If you're sending photos or attachments, please make sure they don’t exceed 10MB in size, as larger files may be blocked by our email filters, and we won’t receive them.
If you have any further questions, please don’t hesitate to get in contact.
Kind regards,
Max
Ordered new burner mat & bulbs
Ordered new burner mat & bulbs, quick prompt service. Well done Max Barlow
10 January 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Chris,
Thank you for your kind words! We're thrilled you appreciated the quick and prompt service.
Kind Regards,
Max
Fast and helpful Staff
Fast and helpful Staff.
Max was the very helpful person I spoke to.
13 January 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi,
Thank you for your feedback! We're glad we could provide a helpful and efficient service.
Kind Regards,
Max
Quick delivery and easy to use website
Quick delivery and easy to use website. Credit to Max who helped configure our wood burning stove. Also, had to change the delivery address, which was done without any hassle.
14 January 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Kiera,
Good morning,
Thank you for your kind words and for sharing your experience!
We're thrilled to hear you found the delivery quick and our website easy to use. We're glad we could also accommodate the delivery address change smoothly.
If you need any further assistance, please don't hesitate to contact us for servicing, fuel or spare parts. Enjoy your new stove!
Kind Regards,
Max
Top tier customer service
Amazing product, and especially good customer service! The team were so helpful throughout the whole process and nothing was too much trouble, everything was seamless, thank you guys!
6 January 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Harrison,
Thank you for your review! We're delighted to hear you're enjoying your wood burning stove and that our team was able to assist you every step of the way.
Providing top-notch customer service is very important to us, and we're glad we could make your experience seamless.
We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Max
Good fireplace and customer service
I recently purchased a fireplace from Bonfire and I was very pleased with the customer service and delivery time. They installed it just as I wanted and answered all my questions about proper maintenance.
I wanted to thank Max personally for being very helpful and supportive.
6 December 2024
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Tim,
Thank you for your 5 star review! We're thrilled to hear you're happy with your new fireplace and the service you received.
We’re glad we could assist with the installation and maintenance questions.
Enjoy your fireplace, and don't hesitate to contact us if you need anything else. :)
Kind Regards,
Max
We have had an excellent experience…
We have had an excellent experience with using Bonfire. They offered us great advice on their range to help us choose the right product and the installation was completed quickly and the team were professional and friendly. We now have a lovely fireplace for the cold weather!
6 January 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Adam,
Good afternoon,
Thank you for the 5 star review and sharing your experience!
We're glad our team could help you find the perfect wood burner and fireplace in the showroom, and that the installation went smoothly.
We truly appreciate your feedback and hope your new fireplace and log burner continues to keep you cosy for many seasons to come!
Kind Regards,
Max
We were considering ordering a…
We were considering ordering a fireproof mantle in an interesting vintage wood style.
There was no installation as part of the order, but it could be arranged locally. It was mentioned in the mantle description. When I phoned customer service, our postcode was not one that the kit was sent to,
We must find an undescribed installation kit to match our order at over £400.00.
Our order was not moved on to payment due to our delivery and installation doubts.
Now am adding an update:
Before Christmas, I focused on ordering the mantlepiece. Now! let's do it NOW!! Depending on the stated 2-3 weeks for the order to be delivered. When I got to the payment (of £400.00 +), My instinct had to check the delivery and installation by phoning the company twice. So, our order was not moved on to payment. Not because of the product, but because we could not get it. Later, I had to go two clicks + on Installation to find out that the company has been delivering to the UK for 20 years, but not now (as I discovered) The device for fixing can't be posted either. I needed to know this earlier, more directions, much earlier, please.
It was appreciated that the company phoned me, after my review and gave me alternatives to check out. I hope you will make alterations to your site. I can't improve my rating, after all, I still haven't ordered anything. If the mantles are too fragile to be transported, will they stay in one piece at home?
Be aware that we can use computers in Scotland, in Dundee, and can like and want to buy products made by Bonfire. We would appreciate knowing that we cannot buy from you earlier on your website as we are out of your delivery range.
e.g. Made to order: estimated 2-3 weeks. NOTE: Our delivery range is limited for some products like the non-combustible mantels. Check Home/Areas We Cover before ordering.
Which does not mention the product I was considering ordering.
Max, you say "Regarding delivery, our service is limited to areas within 200 miles of our Reading, Berkshire showroom, as stated on the product listing. This needs emphasis, wherever it is written, I can't find it, I have already said. For customers outside this radius, products are available for local store pickup, as noted at checkout.
26 November 2024
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Lyn,
Edit: Followed up with customer out of hours and helped them find a mantlepiece from a supplier near them, they were thankful.
Thank you for taking the time to share your thoughts. We’re truly sorry to hear about your experience and wanted to address your concerns.
The pricing of the product reflects the supply of the non-combustible beam and an easy-fix installation kit (device for fitting) that comes with the mantel!, as outlined in the product description.
Additionally, we provide installation locally as we’re based in Reading and unfortunately do not provide installation services in Scotland, which we discussed over the phone.
It’s also worth clarifying that no order has been placed or cancelled?
Regarding delivery, our service is limited to areas within 200 miles of our Reading, Berkshire showroom, as stated on the product listing under Delivery & Returns. For customers outside this radius, products are available for local store pickup, as noted at checkout.
We genuinely appreciate your feedback and regret any misunderstanding. If there’s anything further we can clarify, please don’t hesitate to reach out.
Kind regards,
Max
Excellent customer service
Excellent customer service - fireplace was delivered quickly in good condition
24 November 2023
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Thank you for the great feedback! We're glad your fireplace arrived quickly and in good condition. Let us know if you need anything else!
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