I used Bond Turner through a recommendation and they didn't disappoint. They worked effectively from day one and resolved my case in a time far shorter than I had expected. Caroline Simpson who was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bond Turner took my case as a no win no fee against my local council for housing disrepair. Simon amongst a couple of others were very helpful, honest and polite during the case. I was informed regu... See more
Company replied
Stephen Murray at bond turner has been great from start to finish with my claim , couldn’t have wished for a better service . Hopefully I never have to use a solicitor for another injury but if I ever... See more
Company replied
Can't thank these guys enough, we still haven't completed the whole process as it's taking time, but from start to now it's been great, anytime I need help or something explained only too happy to... See more
Company replied
Company details
Written by the company
We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.
Contact info
The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , United Kingdom
- 0151 236 3737
- info@bondturner.com
- bondturner.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Whole team from bond turner are great…
Whole team from bond turner are great from start to finish!! Mia was amaizing anytime i needed help or had questions responded really quickly highly recommend!! Thank you
6 July 2026
Unprompted review
Reply from Bond Turner
Hi Jess,
Thank you so much for taking the time to leave us a review, we really appreciate it.
It was our pleasure to provide you with an excellent service and we are delighted to hear you found Mia's assistance helpful to your needs. We will certainly share your kind words with the rest of the team who will be thrilled to read your wonderful review.
We thank you for placing your trust in Bond Turner and please do not hesitate to reach out if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
From the first contact
From the first contact, they worked diligently to collect all of the facts, and layed out all of my options. I never felt pressured, and they were always on hand to answer any of my questions. Ultimately delivering a result that far exceed my expectations. I would highly recommend them and can't thank them enough for all of their help and support.
10 July 2026
Unprompted review
Reply from Bond Turner
Hi Ray,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Marshall and Neil where both absolutely…
Marshall and Neil where both absolutely amazing and getting me the result and sort of money I could of ever hoped for
9 July 2026
Unprompted review
Reply from Bond Turner
Hi Mathew,
Thank you so much for your 5-star review, we really appreciate it.
It was our pleasure to provide you with Marshall and Neil's excellent assistance, they make a fantastic team. We will certainly share your kind words with them, along with their team leader, Stephen, who will ensure they receive the recognition they deserve.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I’m very happy grateful service
9 July 2026
Unprompted review
Reply from Bond Turner
Hi Abraham,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Mathew & Mimi pay increase required
Today I dealt with Bond Turner over a very stressful car accident.
The team have been great helping me to arrange all the documents and bank details I had to link to them on open banking.
These two guys Mathew and Mimi were incredible thank you guys without you the hire car would have gone back!
Paul
9 July 2026
Unprompted review
Reply from Bond Turner
Hi Paul,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We are so pleased to hear you found Matthew and Mimi's support helpful and we will certainly share your kind words with them, as well as their team leaders, who will ensure they receive the recognition they deserve.
We thank you for choosing Bond Turner and it is a pleasure to be working with you.
Kind regards
Simon Murphy
Bond Turner
Bond Turner successfully handled my personal injury accident
Bond Turner handled my personal injury case after being knocked off of my bike by a motorist. They handled the whole process from start to finish in a professional and ethical manner, keeping me informed at all stages of the claim. They clearly explained the legal steps being taken at each stage. They challenged the motorists insurance company who were undervaluing my injuries which resulted in my case going to court. The Bond Turner barrister represented me and successfully won the case resulting in an increased compensation payout. I wouldn't hesitate to recommend Bond Turner in the future based on the stress free handling of my personal injury accident.
8 July 2026
Unprompted review
Reply from Bond Turner
Hi Jeff,
Thank you so much for your 5-star review, we really appreciate it.
It was our pleasure to fight your corner and provide you with a satisfying outcome. We love to hear from our contented clients and we will certainly share your kind words with the rest of our team who will be thrilled to read your excellent review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to reach out to us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Excellent service from Bond Turner
Excellent service from Bond Turner. They dealt with my non fault road traffic accident claim quickly and professionally and made the whole process straightforward. I would definitely recommend them.
7 May 2026
Unprompted review
Reply from Bond Turner
Hi Moshiur,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Bond turner solicitors are incredible
Miss ker (barrister) and Mr.Ian was brilliant in their jobs. They explained to me really nicely of the situation. The barrister against us was really tough and yet Miss barrister pulled off the case brilliantly on to our side .
I highly recommend bond turner as their service is really amazing and all the people from the start to end are really kind.
8 July 2026
Unprompted review
Reply from Bond Turner
Hi Mohammed,
Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read such wonderful feedback.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
These people have the audacity after…
These people have the audacity after what they have put me & my family through without even confirming that the THIRD party has settled with them everything is resolved not informing me of anything not even keeping me updated they send a a link to rate them well here is my rating AVOID THIS ORGANISATION AT ALL COSTS .
7 July 2026
Unprompted review
Reply from Bond Turner
Hi Surinder,
Thank you for your review.
We are saddened to see you left us a negative review, we never like to see any of our clients feeling anything less than fully satisfied.
We apologise that you did not receive an email updating you of the settlement. This was an oversight and a member of our team will certainly reach out to you today at your requested time. In the meantime, if there is anything further we can assist with, please do not hesitate to get in touch.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Hasan,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Cristiano,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Grateful & Glad
Going into this process I was very anxious and felt that I would struggle to communicate effectively with solicitors as I tend to struggle in general with people I think of as "Officey people," but throughout this process I have been pleasantly suprised a few times by Chantal Rabbetts and her team that dealt with me. Chantal in particular was always warm & understanding to speak to and I didn't ever feel rushed off the phone or like my feelings were dismissed out of hand which was great.
Another stand out mention was Tim Grover who even patched into a zoom call while on holiday to give helpful advice.
Overall I would recommend Bond Turner based on my experiences & feel that I was justly represented.
6 July 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your review.
It is always wonderful for us to receive such nice feedback. Your review is a testament to the fantastic service provided by Chantal and we will certainly share your kind words with her, along with the rest of the team, who will be delighted to read your review.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Brilliant service!
Absolutely brilliant service from Bond Turner. Would highly recommend to anyone in need is solicitors. Mark Flavell has been extremely helpful in all aspects of my claim.
5 July 2026
Unprompted review
Reply from Bond Turner
Thank you so much for your review, we really appreciate the positive feedback.
We are delighted to hear your experience with our firm was a positive one. We will share your kind words with Mark and the rest of the team who will be very pleased to read your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future.
Kind regards
Bond Turner
Great communication
Great communication, quick responses, kept me in the loop every step of my claim and fought for me and my compensation and got me what I was entitled too 👍
3 July 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your review, we really appreciate the positive feedback.
We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team who will be very pleased to read your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future.
Kind regards
Bond Turner
Absolutely great customer service from…
Absolutely great customer service from Ms Sarah Beesley. I couldn’t ask for more. She took the time to listen to me, she understood and got me to the next step smoothly. Grateful for her. Thank you!
3 July 2026
Unprompted review
Reply from Bond Turner
Thank you so much for your review, we really appreciate the positive feedback.
We are delighted to hear your experience with our firm has been a positive one and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner to handle your claim.
Kind regards
Bond Turner
Shockingly poor customer service by far…
Shockingly poor customer service by far wprst company to deal with. The google reviews says it all
Been chasing up a payment its been a month
No call back
No manager call back
3 July 2026
Unprompted review
Reply from Bond Turner
Hi Shabana,
Thank you for your review.
Our Google reviews do say a lot about our firm - 91% of our clients have awarded our service a 5-star review this year.
As you have dismissed our previous requests for further information, we are unable to comment on your concerns or provide you with any further assistance. We welcome you again to contact customerexperience@bondturner.com with your name and case reference and we can investigate any issues you may have.
Kind regards
Simon Murphy
Bond Turner
My experience of Bond Turner was…
My experience of Bond Turner was amazing from the very start to the hearing itself. It was a smooth journey with the help and support I received from Lucie Mitchell. It was above and beyond anything I could have hoped for so many, many thanks.
2 July 2026
Unprompted review
Reply from Bond Turner
Hi Thomas,
Thank you so much for your 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with Lucie's excellent assistance, she is a valuable asset to our firm. We will be sure to share your kind words with Lucie, along with her team leader, Aimee, who will ensure she receives the recognition she deserves.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very supportive friendly kept in touch…
Very supportive friendly kept in touch and updated throughout
Good outcomes really happy with service provided
1 July 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Amazing work by Sam sattari and was…
Amazing work by Sam sattari and was really great full to him who handled my case very nicely.
Highly recommended
29 June 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your review, we really appreciate it.
Your review is a testament to the fantastic work provided by Sam. We are so pleased to hear you were happy with his assistance and we will certainly share your kind words with him, as well as his team leader, David, who will ensure he receives the recognition he deserves.
We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
The interaction with bond turner…
The interaction with bond turner solicitors was very consistent all through the period of the accident and through to my recovery . They were helpful and had the patience to guide me through the steps even when I was difficult at times due to my condition . I would definately recommend bond turner solicitors to anyone who encounters an injury through a road accident .
Hugh Osei
31 January 2026
Unprompted review
Reply from Bond Turner
Hi Hugh,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it.
It means a lot to hear you found our assistance helpful, we pride ourselves on our excellent customer service. We will share your kind words with the rest of our team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
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