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BondLovis Reviews 

130
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and professional staff. Many highlight the exceptional customer service, noting the personalized approach and quick, efficient responses. Reviewers are particularly satisfied with the competitive pricing, often finding great deals and significant savings on their insurance. The company's ability to provide timely communication and efficient handling of requests, such as adding vehicles or sorting out cover changes, is also frequently mentioned. However, some customers occasionally experienced issues with incorrect documents requiring amendments.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the great service, professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Price

Users describe positive interactions with price, often highlighting how staff helped them secure good... See more

Response time

Consumers find response times to be positive, with many praising the prompt and highly responsive service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Bond Lovis every year for my Public Liability insurance. Initially I struggled to find a policy which suited my specific needs but Lorraine at Bond Lovis was able to find the right policy at a v... See more

Company replied

Rated 5 out of 5 stars

We have been fortunate to have had Lorraine Thomas as our broker for a number of years; she has always been very friendly and helpful. Year after year, she has secured insurance cover that fulfils ou... See more

Company replied

Rated 5 out of 5 stars

The service is great, reminders and quotes arrive in plenty of time to make plans and it's easy to contact the team for advice. I've used the company for some years now and always find each member of... See more

Company replied

Rated 5 out of 5 stars

I am made to feel as if the person who deals with my annual renewal does care that I am looked after. Not a common felling as most companies seem to have become very impersonal.

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

About BondLovis

Written by the company

Here at Bond Lovis we pride ourselves on being able to offer you a commitment to always provide the highest level of service combined with highly competitive rates and a wealth of insurance experience.

Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.

Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

130 reviews

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4.8

All reviews

(130)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

20 June 2026
BondLovis logo

Reply from BondLovis

Thank you for your review. We are glad to hear that we are easy to deal with. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

My first dealing with the company and…

My first dealing with the company and was impressed with their service and professionalism.

19 June 2026
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Reply from BondLovis

Thank you for your review. We are delighted to hear that you were impressed by our service. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very good service by Lorraine Thomas…

Very good service by Lorraine Thomas who I deal with every year

16 June 2026
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Reply from BondLovis

Thank you for your review. We are glad to hear that you've receive excellent service from Lorraine. We appreciate your continued loyalty.

Rated 5 out of 5 stars

The staff are great particular the lady…

The staff are great particular the lady called Jody always helpfull and looks after me like I’m her personal client she is great credit to your company

9 June 2026
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Reply from BondLovis

Thank you for your review. We're thrilled to hear that Jodie made you feel so well looked after and we will gladly pass your kind words along to her. We truly appreciate your support and look forward to assist you in the future.

Rated 5 out of 5 stars

Always great advice and great service.

Always great advice and great service.
There when you need them, at the end of a telephone.
Jodie is a superstar

1 June 2026
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Reply from BondLovis

Thank you for your review. Providing dependable advice and being readily available by phone are core to what we do. Thank you for recognizing Jodie's hard work as well, she will be delighted to hear it!

Rated 5 out of 5 stars

Elizabeth Bailey was very helpful with…

Elizabeth Bailey was very helpful with getting us good insurance quotes. It took the stress out of searching for oursleves.

12 May 2026
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Reply from BondLovis

Thank you for the review. We're please to hear that Elizabeth was able to help you find the right cover and make the process as stress-free as possible. Will make sure to pass on your kind comments. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Always efficient

Always efficient, always helpful.

18 May 2026
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Reply from BondLovis

Thank you for your review. We're delighted to hear that you found our service efficient and helpful. We look forward to assisting you again in the future.

Rated 5 out of 5 stars
BondLovis logo

Reply from BondLovis

Thank you for your review. We're pleased to hear that everything went smoothly. We appreciate your support and look forward to helping you again in the future.

Rated 4 out of 5 stars

Jodie

Jodie, as your representative keeping the process simple and straight forward was key .

6 April 2026
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Reply from BondLovis

Thank you for your review. We're delighted to hear the process was kept simple and straightforward. We really appreciate your feedback and support.

Rated 5 out of 5 stars
BondLovis logo

Reply from BondLovis

Thank you for your review. We're delighted to hear you had a positive experience with our team. If there is ever anything you need, we're always here to help.

Rated 5 out of 5 stars

Always polite and timely.

Always polite and timely.

30 March 2026
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Reply from BondLovis

Thank you for your review. We're really pleased to hear you found our team polite and timely. If you ever need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Easy to deal with return phone calls…

Easy to deal with return phone calls when they say thay will

6 April 2026
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Reply from BondLovis

Thank you for your review. We're really please to hear you found us easy to deal with. Providing a reliable and responsive service is very important to us. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Very helpful and quick service nothing…

Very helpful and quick service nothing g too much trouble can highly recommend

30 March 2026
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Reply from BondLovis

Thank you for your review. We're delighted to hear you found our service helpful. If you ever need anything in the future, we're always happy to help.

Rated 5 out of 5 stars

Excellent service very helpful

Lorraine is very helpful
No stress at all
and i hate setting up insurance normally
Excellent company 100000% recommended 👌

14 March 2026
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Reply from BondLovis

Thank you for your review. We're pleased to hear that you found the process stress-free. If you ever need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Smooth experience year-on-year

Smooth experience year-on-year when renewing home insurance online. I would recommend.

19 February 2026
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Reply from BondLovis

Thank you for your review. We're really pleased to hear that your renewal experience has been smooth year-on-year. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Friendly and courteous staff

Friendly and courteous staff

19 March 2026
BondLovis logo

Reply from BondLovis

Thank you for your review. We're delighted to hear you found our team friendly and courteous. We really appreciate your support and look forward to helping you again in the future.

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