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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was an emotional Christmas present…

This was an emotional Christmas present for my brother who absolutely loves his Golden Doodle Jazzy. She is his life. So it meant so much how open they were to my changes and so helpful about how many I made. Love the final picture and can’t wait to give it to my brother. Happy!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Bondel is amazing

Bondel is amazing! My pet portrait far exceeded my expectations. They were very quick to respond and easy to work with. The portrait looks exactly like the picture I sent to them. I could not be more pleased!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with Bondel…

Great personalized service.They were in constant contact to ensure that everything was proofed to our satisfaction,We were advised at every step of the way.When the portrait arrived it was so realistic my wife and I cried.I would recommend Bondel for thier talent and expertise to provide wonderful,heart waming art work.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

PERFECT PORTRAIT

I absolutely LOVE my pet portrait! It captures every great quality with flawless detail. The company works with you to ensure everything is perfect, no matter how many edits you request. The final product is exquisite and worth every cent. Would definitely recommend this company. Excellent customer service, and excellent finished product!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful portraits

Beautiful portraits! I am thrilled with the final results. Excellent customer service, fast service and impeccable quality! Worth every penny!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

They went above and beyond with my…

They went above and beyond with my changing things several times. We purchased this for our daughter as a surprise and her comment was IT IS MAGICAL
Needless to say she loves it and we are very happy with Bondel. Highly recommend them for that very special pet portrait
Very easy to work with

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Portrait and Great Experience

I ordered a family portrait from Bondel, and it turned out absolutely gorgeous. The colors are vibrant and full of life, and the artist captured every expression perfectly — just like the photo I sent. We hung it in our kids’ bedroom, and they love it!

The delivery was faster than expected, and the portrait arrived perfectly packaged.

We’re happy and recommend this company!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy, Happy Experience

My experience with Bondel was excellent-super easy experience, I’ve already recommended to several friends. My Rocky was captured perfectly—it looks exactly like him. His personality and good looks shined through :)

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Double Christmas gifts!

The picture is amazing! I just took a couple of pictures of our dog and picked what I think thought might make the best picture. You guys did the rest! It was supposed to be a Christmas gift for my husband but it came out so cute I couldn’t wait. Now I have to figure something else!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Our experience was wonderful

Our experience was wonderful . They tweaked the image several times till it was perfect. They even adjusted the size from our original order. So happy with our purchase.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Ai Slop

They say this is "hand drawn" but it is obviously ai. They are mislabeling themselves and overcharging people who don't know any better.

24 September 2025
Unprompted review
Bondel logo

Reply from Bondel

Hello,

We’re truly sorry to hear that you feel this way. Just to be clear, at Bondel, every portrait is 100% hand-drawn by real artists, and this is not just a detail. It's a core part of who we are.

We never use AI, templates, or automated tools in our artwork. Each piece is created from scratch with care, emotion, and real human talent. It’s one of our non-negotiable values and always will be.

We’ve delivered thousands of portraits to happy clients around the world. You can see verified reviews, photos, and videos both here and on our website: https://bondel.co/pages/reviews

That said, we couldn’t find any order associated with your name or review. If you’re a real client, we’d truly like to connect and are open to talking to solve any questions, doubts, or concerns you may have.
Please contact us at hello@bondel.co with your order number.

Regards,
Bondel Team

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