Bolt Pharmacy Reviews 

4,851
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and caring approach of the staff. Many appreciate the prompt and reliable delivery, noting orders arrive on time and are well-packaged. The customer service team is frequently commended for being helpful, supportive, and quick to respond, making the overall ordering process easy and smooth. However, some customers experienced delivery issues, citing delays, lost orders, or packages arriving incomplete. A few people also found customer service challenging, reporting difficulties in getting responses or resolving problems like lost shipments or incorrect charges, often requiring persistent chasing.

What people talk about most

Service

Consumers find service to be positive, with many praising the excellent, quick, and easy experience, along... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and re-ordering,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, care, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first time I was in contact with Bolt Pharmacy I felt I was an individual person not simply one on a list. The help, advice and support has been nothing short of fabulous. In 18 months... See more

Rated 4 out of 5 stars

Had issues with delivery on most occasions having to get delivery to local P/ office And no information regarding change of injection system on 7.2 mg thought I should have been informed of the chang... See more

Rated 5 out of 5 stars

Bolt are really safety conscious. They are careful to check your medical history ensuring the medication is suitable for you. They constantly check with you for any side effects and how you are feel... See more

Rated 5 out of 5 stars

I had been using the product for 3 weeks, used the final injection on a Saturday. Contacted Bolt by email late on Saturday when I realised that I hadn't received my next delivery. Within a 10 minutes... See more


Company details

  1. Online Pharmacy
  2. Travel Clinic
  3. Weight Loss Service

Written by the company

Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(4,851)

4,591 reviews in the last 12 months

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Rated 1 out of 5 stars

SHOCKING

Shocking! Delivered my medication to the wrong address (god knows where) states my neighbour but isn't my neighbour. Now out of pocket by over £200 and no medication. AVOID THIS PHARMACY

UPDATE
They are now saying because it was delivered somewhere it's up to me to contact the police and find the parcel!

Constant AI generated responses is insulting!

I paid for a product £239 from this company and they have a duty to deliver said product to me (the person that placed the order) if they can't fulfill the order the should refund so I can order from a decent honest pharmacy.

Absoute joke this company

UPDATE

Because I had deliver to neighbour at number 14 if not in turned on, apparently it doesn't matter which number they delivered to (not me or 14) Bolt say its my problem. As I consumer I have the right to either have what I paid for or have a refund.... a fact that Bolt are refusing. No medication and £239 they have from me for the pleasure of causing me stress and upset

11 July 2026
Unprompted review
Rated 5 out of 5 stars

I started on Mounjaro five weeks ago…

I started on Mounjaro five weeks ago and in this time I’ve lost almost 1 stone in weight, 12lbs to be precise. I like the fact that Mounjaro has massively reduced my cravings for food especially when I wasn’t even hungry. The ‘food noise’ has almost completely gone. Hunger isn’t really a thing anymore and I’m happier with much smaller portions. My aim is to lose another 20lbs and then maintain that weight, I’ll use Mounjaro to help establish what I need to maintain my goal weight and then come off it with the knowledge of what I need to do. Being on the ‘fat jab’ is nothing to be ashamed of, it’s simply a tool to help you lose weight and achieve your goals.

15 July 2026
Rated 5 out of 5 stars

I have nothing but great things to say…

I have nothing but great things to say about the staff and this company. smooth and easy to work with..very professional and has helped me through my journey..any issues ive had has been sorted with a response very promptly and any worries i have was handled great with no hesitation.

15 July 2026
Rated 1 out of 5 stars

If you decide to use Bolt Pharmacy be…

If you decide to use Bolt Pharmacy be careful that you do not inadvertently subscribe as I did.
My first prescription went well. I went through a process to ensure the drug was safe for me to use and it was delivered quickly. The second time was not so good. My prescription was not delivered. Royal Mail said it was not correctly addressed and returned it to sender. I had to wait for Bolt to receive it back from Royal Mail and they then resent it. Rather than a few days it took almost two weeks and in the meantime I had to use another provider.
I decided not to use Bolt again but money was taken from my account for a third prescription that I had not asked for and was not expecting.
To be fair Bolt sorted it out very quickly but I was not happy that the third prescription was provided without a check in with me to make sure that my health status had not changed and it was still safe for me to take the drug. I thought it was unethical and potentially dangerous.

15 July 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Shelley,

We're sorry the experience took the turn it did after a smooth first order.

A bit of context worth sharing: we don't dispatch medication unless a check-in has been completed. That's a clinical safeguard we don't step around. If something on your account looked different to that, it's worth us understanding what happened.

Our escalations team will be in direct contact with you to take this further on your account.

The Bolt Team

Rated 5 out of 5 stars

Really good support

Really good prices, delivered well in time for use and the online app is easy to use, the weight tracker is easy to track your progress
When it’s time to increase dosage you have a full review to make sure you’re ready.

15 July 2026
Rated 5 out of 5 stars

Honest Opinion

Have found the service and quality second to none. I do like the fact medical and safety issues are of the uppermost importance, Medication is not just issued out without checks been made. Communication is fast and very professional but also friendly, price of medication is very good compared to most companies, obviously i would like to pay less if possible.

15 July 2026
Rated 5 out of 5 stars

Always on time delivery

Always on time delivery, excellent customer service, and any problems or questions are resolved immediately. I highly recommend them.

14 July 2026

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