ppl working are amazing at least where i live, app is great but it has few small disadvantages like when choosing bolt sometimes the adress u chose changes to "one where you are at" which is quite... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything about the ride-hailing apps depends on what kind of driver you get. The cars are generally similar. Most of the time with Bolt I get nice drivers without any hassle. But I remember one... See more
I generally have a good experience, but sometimes the Waze app (or whatever the drivers use) does send them via some very strange routes. I have even seen delayed turn up times, as the routes to colle... See more
I had an issue with a driver asking me for a tip or he wouldn't take me to the correct address. BOLT customer service did not support me. I was in a foreign country so did not know my destination loca... See more
Company details
About Bolt
Written by the company
Bolt is the first European mobility super-app. We're fighting for better cities and against private cars, offering a better alternative to every purpose a private car serves – including ride-hailing, shared cars and scooters, and food and grocery delivery.
Go wherever, whenever. Request a ride in seconds, get picked up by a top-rated driver in minutes and enjoy a comfortable ride to wherever you’re going; or skip the traffic entirely on one of our industry-leading scooters or e-bikes.
Founded in Estonia in 2013, Bolt operates in over 500 cities in more than 45 countries in Europe, Africa, Western Asia and Latin America.
Bolt has more than 150 million customers and more than 3 million driver and courier partners across the globe.
Learn more
People are our priority
Written by the company
- Customer first
- Our users are at the heart of everything we do, however sometimes things can go wrong. We understand it can be frustrating when you experience issues with the service. Fortunately, our Support team is always there to help. If you need support, reach out via the in-app "Support" function; or by email or phone. Check our website for up-to-date contact details in your city.
- We’re on a mission to make cities for people, not cars.
- We're achieving this by bringing fast, reliable, and affordable forms of transport to 150+ million of people worldwide, while also helping 3.5+ million driver and courier partners earn flexibly and reliably. The next time you need a ride, take a Bolt!
Contact info
Tallinn, Estonia
- info@bolt.eu
- bolt.eu
3.6
Average
18K reviews
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Prompt,quick service
Prompt,quick service, excellent cars and hassle free app. Will use again when in Poland!
14 April 2026
Awful customer care
Awful customer care
Received 2 faulty pens
Wouldn't help
Wasted lot of money
Wouldn't use again
16 April 2026
Unprompted review
Always had nice vehicles in France but some drivers did not speak English
Always had nice vehicles in France!
18 April 2026
On time, good driver, nice car
18 April 2026
Service is good
18 April 2026
alles ok Super Taxi
18 April 2026
I depend on Bolt in Thailand everyday
I depend on Bolt in Thailand everyday. The drivers are safe, punctual and courteous. The prices are fair and easily managed digitally.
18 April 2026
Bolt easy and cheap
Love using Bolt. Use it all the time when traveling in Thailand . So quick and easy and cheap. Never had a probyeoth any of the drivers. Great App.
18 April 2026
On Thursday morning a driver accepted…
On Thursday morning a driver accepted my ride he cam in to the hospital where I work done a u turn and went never even picked me up I have his name and the car reg not acceptable when I have finished a night shift , the other driver came when I rebooked
16 April 2026
Disappointing company
I had a very narrow timeframe to get from Fulham to Streatham and the app said the driver would be with me in 2 mins. I called him after 2 mins just to check where he was and he said that he didn’t have the info as to where I was going, odd because you have to put that info in when you book. I told him Streatham, and the next thing I know it’s a different driver and an 8 min wait. I’d never have made it in time so I had to cancel my meeting and therefore cancelled my ride. They charged me a £7.30 cancellation fee, fair enough, but seemed a bit steep. I shan’t be using them again.
17 April 2026
Unprompted review
Best service in my opinion
Best service in my opinion: I use them on a daily basis. They have the cheapest rate, great availability and great service from the drivers. My go to, anytime I need a ride. 👌🏽
17 April 2026
Because it is a Good service that meets…
Because it is a service that meets expectatins of promptness, good drivers,honesty ,cleanliness, and speed of arrival at the destination.
17 April 2026
Rapid response
Rapid response. Reliable.
But on two occasions the price was considerably higher than notified when I booked. Why?
Sometimes the drivers are not very friendly - I am not looking for conversation but a pleasant bonjour would be appreciated. Otherwise, totally satisfied with the service.
17 April 2026
Excellent
During each of my journeys, I am accompanied by professional, friendly, and experienced drivers. They ensure safe driving while showing courtesy and respect toward clients like me.”
17 April 2026
Driver stole my phone
My phone was stolen by the driver who was using someone else’s account, don’t use bolt they are incredibly unsafe, use grab or other alternative and just pay the slightly higher price please!
16 April 2026
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