Your ordering and delivery are awful. Your customer service is very good. If I order a product and get an sms informing me that I can pick it up, the product should be there. It wasn’t. It didn’t exis... See more
Company replied
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See what reviewers are saying
Great staff and service! I showed up 3 minutes before closing to purchase a gift card and was met with a smile. Although we struggled to get the order in the system and checked out I felt well take... See more
Company replied
Bolia replaced a faulty chair free of charge under warranty after 5+ years, no questions asked. We love the design and quality ofour Bolia dining table with 6 matching chairs. Recommended
Company replied
Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und... See more
Company replied
Company details
- Furniture Store
- also in
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.6
Excellent
11K reviews
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Great experience at Bolia and with delivery🙂
I had a great shopping experience at Bolia. I received two separate deliveries, both of which were perfect.
The driver and his colleague were very friendly and punctual. Although my apartment is on the 5th floor and the sofa didn't fit in the elevator, meaning they had to carry it up five flights of stairs, they didn't complain and remained very friendly. We were very satisfied. Thank you!
28 November 2025
Unprompted review
Reply from BOLIA
Hi Anita.
Thank you so much for your wonderful review! We’re delighted to hear that both the delivery and service met your expectations. We truly appreciate your feedback and hope you enjoy your new sofa!
Best regards,
Nikki, BOLIA
Goodness
Great stuff nice design, the quality is at first sight always great, some things show problems later or dhow the true value. CC is slow and not always on point.
27 February 2025
Reply from BOLIA
Hi!
Thank you very much for your positive review.
We’re delighted to hear that you like our design.
If you ever experience any issues with your products or our service, please don’t hesitate to reach out to us.
You can contact us via email, live chat, or phone.
Best regards,
Marianne, BOLIA
Replacement sofa was perfect finally
initial delivery with a cheapy forwarder with just 1 person was a mess - ending in a damaged sofa and a return
Bolia claim procedure was fast friendly and efficient. New sofa was delivered by branded truck and 2 branded gentlemen that put sofa together nicely
hint: Document damage properly and not sign delivery note without your claim on it and the driver signing for it
1 December 2024
Reply from BOLIA
Hi there,
Thank you for taking the time to share your experience with us.
We’re truly sorry that your initial delivery didn’t meet expectations and even resulted in a damaged sofa. That’s of course not the experience we want for our customers.
At the same time, we’re very happy to hear that our claim process was fast and helpful, and that the replacement sofa was delivered professionally and assembled properly by our team. Your feedback means a lot to us.
Best regards,
Anna, BOLIA
Linen experience
Hello. I bought few month ago 2 sets of linen pillows case and a cover duvet. The fabric is really good unfortunately the zip is fragile and broke ! ! I do have the same problem with the pillowcases and it is a struggle to close it properly….not impressed.
17 November 2025
Unprompted review
Reply from BOLIA
Dear Customer
Thank you for sharing your feedback. We’re truly sorry to hear about the issues with the zippers. We hope you’ve already reached out to our customer service team so we can assist you and find a solution. Please don’t hesitate to contact us – we’re here to help!
Your BOLIA team and Customer Care Service
Reply from BOLIA
Hi Sean,
Thank you for your wonderful review.
We really appreciate it.
Kind regards,
Nikki, BOLIA
Reply from BOLIA
Hi Julian,
Thank you so much for your lovely feedback! We're really happy to hear that you like our products. We look forward to welcoming you back again soon.
Best regards,
Anna, BOLIA
as always the best!
18 October 2025
Unprompted review
Reply from BOLIA
Hi there,
Thank you very much for your positive feedback, we appreciate it!
Best regards,
Anna, BOLIA
Delivered on time and the service was…
Delivered on time and the service was excellent
1 October 2025
Reply from BOLIA
Hi Gillian,
Thank you for your kind feedback! We’re so glad to hear you had a great experience.
Best regards,
Anna, BOLIA
Best customer service Thanks Leyla for…
Best customer service Thanks Leyla for your help!! and patience.
5 October 2025
Reply from BOLIA
Liebe Kundin, lieber Kunde,
herzlichen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Sie mit unserem Kundenservice zufrieden waren – und ganz besonders, dass Leyla Ihnen mit Geduld und Engagement weiterhelfen konnte.
Wir freuen uns immer, wenn unsere Mitarbeiter*innen so positiv hervorgehoben werden!
Mit freundlichen Grüßen
Ihr BOLIA Team
Bolia showroom visit
My all visits to Bolia showroom were handles with patience, informative and guiding to make the right choices. Very convenient and good experience overall. Hoping my furniture arrive on time and the quality promised,
27 September 2025
Reply from BOLIA
Hi Kshama,
Thank you so much for your kind feedback. We’re delighted you had such a positive experience in our store and hope your new furniture will bring you great joy once it arrives.
Best regards,
Anna, BOLIA
Reply from BOLIA
Hi Sitora,
Thank you for sharing your feedback. We are truly sorry to hear about your experience with the lack of communication regarding your order. Please be assured that you will receive an email from us very shortly with an update.
We appreciate your patience and understanding.
Best regards,
Anna, BOLIA
Very good in-store service
Very good in-store service, professional advise in Dusseldorf Bolia Shop, which I fully recommend.
Bolia products are fantastic.
18 September 2025
Reply from BOLIA
Hi Marcin,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience in our Düsseldorf store and that you are happy with our products. Your recommendation means a lot to us.
We look forward to welcoming you back again soon.
Best regards,
Anna, BOLIA
I loved the designs
I loved the designs. The shop assistants were really helpful and patient as I couldn’t make up my mind. There will be a lot more of Bolia in my new apartment
6 September 2025
Unprompted review
Reply from BOLIA
Hallo Eva. Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Ihnen unsere Designs gefallen haben und Sie sich bei uns gut aufgehoben fühlten.
Wir freuen uns, bald noch mehr BOLIA in Ihrem neuen Zuhause zu sehen!
Viele Grüße,
Nikki, BOLIA
Very friendly and efficient service by…
Very friendly and efficient service by Kostas from the Rotterdam Bolia office.
5 September 2025
Reply from BOLIA
Hi Luis. Thank you for your kind feedback!
We're so pleased to hear that Kostas from our Rotterdam team provided you with such friendly and efficient service.
We'll be sure to pass on your praise!
Best regards,
Nikki, BOLIA
The sofa and chairs we ordered are…
The sofa and chairs we ordered are beautiful and came on time. We had a small defect in the sofa for which Bolia promptly helped us. Especially Katy Kreie has been very helpful and understanding. Thank you, we will definitely buy again.
5 September 2025
Unprompted review
Reply from BOLIA
Ho Nidhi. Thank you so much for your kind words!
We're delighted to hear that you love your new sofa and chairs and that they arrived on time.
We're also glad we could quickly assist with the small defect.
We'll be sure to pass on your appreciation to Katy further.
We look forward to welcoming you again!
Best regards,
Nikki, BOLIA
Super good minimalist store
They always have good quality and good costumer service and this store is super minimalist w/ high quality and good prices in sale season
23 November 2024
Reply from BOLIA
Hi Sindy! Thank you so much for your kind words!
We’re happy to hear you enjoy the minimalist design, quality, and service – especially during sale season.
Hope to see you again soon!
Cheers,
NIkki, BOLIA
Exceptional customer service
The customer service is exceptional, understanding clients needs and finding the best options!
26 August 2025
Reply from BOLIA
Hi Diana,
Thank you so much for your kind feedback! We truly appreciate it and are happy to hear that our team could support you in finding the best options.
Best regards,
Anna, BOLIA
Patricia was extremely helpful and…
Patricia was extremely helpful and friendly. We got everything we wanted!! Looking forward to enjoying my new furniture.
31 August 2025
Reply from BOLIA
Hi Jane.
Thank you so much for your kind words!
We’re thrilled to hear that Patricia was so helpful and friendly, and that you found everything you were looking for. Enjoy your new furniture — we’d love to welcome you back anytime!
Cheers,
Nikki, BOLIA
Smooth Ordering Process, Disappointing Pickup Experience
The ordering and payment process went very smoothly, and we were satisfied with how efficiently everything was handled. Unfortunately, our experience with the pickup process at the Leipzig Neumarkt branch did not meet our expectations.
Despite sending several emails to coordinate the pickup, we did not receive any replies. When we visited the store in person, the staff did not check our ID or payment receipt and provided no clear guidance. We were simply told that the item was “upstairs,” with no additional assistance offered. It was unclear where exactly we were supposed to go.
The overall approach felt very self-service, which was surprising for a store that presents itself as a high-end designer retailer. Additionally, the interaction with the staff was brief and somewhat distant, lacking the friendliness and customer support we had expected.
We believe there is room for improvement in the pickup experience, especially in communication and customer service.
26 July 2025
Reply from BOLIA
Dear Azadeh,
Thank you for your feedback.
We’re glad the ordering process went smoothly but sincerely apologize for the disappointing pickup experience at our Leipzig branch.
Your concerns about communication and staff assistance are taken seriously. This isn’t the level of service we aim to provide, and we will work to improve guidance and customer support at this location.
If you’d like to discuss this further or need assistance, please contact our customer service. We hope to deliver a better experience next time.
Best regards,
Marianne, BOLIA
I always have the best shopping…
I always have the best shopping experience at BOLIA ZÜRICH, I supper recommend people to pay a visit.
Thank you!
25 July 2025
Unprompted review
Reply from BOLIA
Hi Alexandre.
Thank you so much for your wonderful review!
We're delighted to hear that you had a fantastic shopping experience at BOLIA Zürich.
Your recommendation means a lot to us! 🌞
Best regards,
Nikki, BOLIA
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