Bolasystems.com Reviews 864

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery service and competitive pricing, often noting that products arrive quickly even for international orders. Many consumers appreciate the smooth ordering process, the wide selection of goods, and the overall quality of the products received. However, some customers were not happy with their orders, specifically mentioning receiving incorrect items or experiencing issues with delivery. A few people also felt that the product quality was not always as expected, and there were occasional concerns regarding the handling of returns and refunds for these problematic orders.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast and efficient shipping, even for... See more

Product

Reviewers mention ambiguous feedback about product. While some customers had very good experiences, praising... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the competitive and reasonable... See more

Order

Users describe ambiguous interactions with order. While many customers praise fast order processing, quick... See more

Service

Clients share positive opinions on service. Many customers express satisfaction, highlighting perfect... See more

Based on these reviews

Rated 5 out of 5 stars

Extremely fast delivery at a highly competitive price. Eventhough the company is located in the czech republic and we are situated in the Netherlands, we regularly receive our package in 3 days... See more

Rated 5 out of 5 stars

An interesting product used in innovative ways. When I needed a DIY solution to cleaning a dirty borehole there weren't many options. After a brief exchange of emails the Bola vibrating pump offered a... See more

Rated 5 out of 5 stars

Easy to order from and good options for delivery to Sweden. The order was handled quickly and although there was no tracking of the packet between Prague and Malmö, it was delivered just one working d... See more

Rated 5 out of 5 stars

Orders are processed very fast, online shop which works properly, very large selection of goods with detailed parameters, fast international delivery, and top notch prices. I am using this shop regula... See more


Company details

  1. Pump Supplier

Information provided by various external sources

Full assortment of Wilo and Grundfos pumps in one place. Fast and friendly service, EU-wide delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

864 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Accused of being a fraude (in response to the 2th answer of Bolasystems)

About 'we concluded that the pump that was returned showed clear signs of longer-term use', of course you concluded that because that was one of my complaints (the other one being that the wrong pump was delivered). About 'Considering that it was sent back in the original packaging', of course it was sent back in the original packaging. I received it like that and I wanted it to return it in the way that I received it, original packaging included.
Despite the very positive feedback on Trustpilot, which I also checked before ordening, based on my experience Bolasystems is as scam: you order ->you pay->they sent not what you ordered ->you sent your order back ->they don't accept->they don't refund you your money.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Warning

Warning: Avoid Bolasystem – Unprofessional and Disrespectful Management
I am extremely disappointed with my experience at Bolasystem. I ordered thermostats, but received the wrong adapters. When I reached out to arrange a return, I was met by a manager who was incredibly unprofessional and disrespectful.
I explicitly offered to pay for both the return shipping and the new shipping costs just to get the right parts, but they refused to help. The manager even stated that they "don't care." It is standard practice for any serious company to accept a return when an order is wrong, but this company has zero regard for their customers.
This is the last time I will ever buy from Bolasystem. Save yourself the trouble and buy elsewhere. You have been warned

19 February 2026
Unprompted review
Bolasystems.com logo

Reply from Bolasystems.com

Thank you for your feedback. We are sorry that your experience did not meet your expectations, and we would like to clarify the situation.

The order was placed as a business (B2B) purchase by a professional installation company. The delivered thermostatic heads fully matched the items ordered. The issue that arose was related to compatibility with the existing valves – the products were not incorrect, but unfortunately were not suitable for the intended installation.

At your request, we explained that for B2B orders, returns without a valid reason (such as defective or incorrectly supplied goods) are not a legal entitlement. Nevertheless, we made every effort to assist you by providing technical support and recommendations to help you identify the correct adapter.

We would also like to clarify that at no point did we state that the situation was of no concern to us. Our goal is always to communicate professionally and constructively and to find a solution whenever possible. If any misunderstanding occurred, we sincerely regret it.

We value every customer and always strive to provide fair and professional service. In this case, we acted in accordance with our terms and conditions and standard B2B practice.

Rated 5 out of 5 stars

Easy to order from Sweden

Easy to order from and good options for delivery to Sweden. The order was handled quickly and although there was no tracking of the packet between Prague and Malmö, it was delivered just one working day later than estimated.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Extremely fast delivery, highly competitive price

Extremely fast delivery at a highly competitive price.

Eventhough the company is located in the czech republic and we are situated in the Netherlands, we regularly receive our package in 3 days. When opting for priority shipping we even receive it the next day, which is faster than some dutch companies.

The quality is good and the pricing is sometimes halve of what we would pay in the Netherlands.

We have ordere quite a lot the last few months, and have not had a single negative experience!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Fast order processing. Had items I needed in my hand the next day in Ireland. Very happy with service

18 December 2025
Unprompted review

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