Bókun, a Tripadvisor company Reviews 291

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 1 out of 5 stars

Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they w... See more

Company replied

Rated 5 out of 5 stars

I just started using Bokun. Tried many other services before and since I have "outside the box needs" none of them could solve my problems. Bokun takes time to set up and optimize, but that's the thin... See more

Company replied

Rated 5 out of 5 stars

Really easy to use platform which is also quite flexible to your needs. I find with any website builder / CMS that they typically struggle to accommodate to all your needs. Which is obvious, bec... See more

Company replied

Rated 5 out of 5 stars

We are a tour operator and have used Bokun for several years now. It allows us to easily sell on our website, track a variety of bookings in the sales feed and make contracts that connects us with va... See more

Company replied

Company details

  1. Software Company
  2. Tour Operator
  3. Travel Agency

Written by the company

Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.


Contact info

3.9

Great

TrustScore 4 out of 5

291 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Perfection

It is the best I’ve seen in terms of professionalism. The best service, and even preventive care for any potential issues that might arise in the future. Thank you once again for the flawless collaboration."

Let me know if you'd like any further adjustments!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Great jobh…

My experience was great dealing with the agent Shadab he was awesome helping me with my problem, he was very patient with me thanks Shadab for your help

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast & Professional answers for new set-up

We are looking to start a new small touring business and wanted to find some software to manage inventory etc. We had some questions on the suitability of this product which were easily and promptly answered. When we are ready we will take up the product.

30 January 2025
Unprompted review
Rated 4 out of 5 stars

Livechat was very helpful

Livechat was very helpful, and the telephonic communication also. Contact with support was very quick. As a tiny note, I would like a slightly better quality of the call, I could not hear very clear sometimes.

28 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello Nikos, Thanks for sharing your feedback about our support team and appreciate our fast service!
Regarding the telephony system, we continuously monitor our calls and optimize the connection stream whenever needed. However, call quality can sometimes be affected by factors such as the receiver's location and local network providers.
If you experience any further issues, please let us know—we’re always here to help!
Many thanks, Fabio - Bókun Support Team.

Rated 5 out of 5 stars

A game changer when it comes to managing your bookings

At Iriza Tours (Rwanda)
We’ve been using Bokun for over three months now, and it has been a game-changer for managing our bookings. The platform is efficient, user-friendly, and has significantly improved our booking process. I can already see a positive difference in our business. I highly recommend Bokun to anyone looking for a reliable and effective booking management solution!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Tanmay is helped us a lot.

Tanmay is helped us a lot.
We connected our products to Google Things to do because of him. Thanks for everything again.

22 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello, Thanks for sharing your feedback. It is great to see your appreciation and mention how valuable was the help from one of our advisors. We will share your words with them.
You are welcome to contact us anytime if you still need support.
Many thanks, Fabio - Bókun Support Team

Rated 4 out of 5 stars

Incredible customer service

Very powerful tool. The UI can be complex and overwhelming, but they make up for it with incredible customer service, where customer service agents spend time to create personalized instructions for you to solve your issue. Great service!

21 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hi Kári, Thanks for sharing your feedback. It is great to see your appreciation and mention how valuable was the help from one of our advisors. We are working to improve the UI and make it easier where possible.
Many thanks, Fabio - Bókun Support Team

Rated 5 out of 5 stars

Rizwan and Harsh were very helpful and…

Rizwan and Harsh were very helpful and patient with my many questions whether on writing or by call, all was clear and helpful, thank you guys

19 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hi Firas, Thanks for sharing your feedback. We are happy to see your appreciation of our services and will share it with the team members!
You are welcome to contact us anytime if you still need support.
Many thanks, Fabio - Bókun Support Team

Rated 5 out of 5 stars

The support was great despite being on…

The support was great despite being on a sunday, helpful, patient, problem fixing
Just top notch

19 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello Rui! Thanks for sharing your feedback. We are happy to see your appreciation of our services.
Many thanks, Fabio - Bókun Support Team.

Rated 5 out of 5 stars

The help Service of Bokun…

The help service of Bokun is just extraordinary.
Great professionals and they really look forward to help you with any querie you have. Very happy , thank you

16 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello! Thanks for sharing your feedback. We are happy to see your appreciation of our services and fantastic Support Team.
Many thanks, Fabio - Bókun Support Team.

Rated 5 out of 5 stars

I am always happy to leave a review for…

I am always happy to leave a review for anything better than a good experience, but none more than this time. I entered into the (Aman S.) chat with confusion and stress, and within an efficient period of time closed the conversation with solutions to every question, plus recommendations for things I didn't know to ask about. Grateful for excellence.

14 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello Ozzie! Thanks for sharing your feedback. We are happy to see your appreciation of our services and to one of our Support Team members.
Many thanks, Fabio - Bókun Support Team.

Rated 5 out of 5 stars

Bókun: A Trusted Partner in My Business

Bókun is helping me with my business, and I feel that they are not only always ready to assist but also thinking alongside me

13 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello Sameh! Thanks for sharing your feedback we are glad to see you trust Bókun to improve your business!
Many thanks, Fabio - Bókun Support Team.

Rated 2 out of 5 stars

Website designer tool and delivery are more than bad

Their website designer tool is so bad, that I ask myself, how they can survive with it.
Sincerely, I think I go back to Wordpress and make widgets in case that crap works. The support is slow and even after 25 years of experience in IT, I can't understand why simple things like database replication can't work.
Take care of your investment. This company is not delivering

12 January 2025
Unprompted review
Bókun, a Tripadvisor company logo

Reply from Bókun, a Tripadvisor company

Hello Paul, Thanks for sharing your feedback about our website builder and support team.
We can see that one of our expert team members has contacted you and explained how the features work within our website builder. We are glad to see that your concerns were addressed and that we have also covered other topics to improve your Bókun experience.
Many thanks, Fabio - Bókun Support Team.

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