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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

These beautiful scarves are the perfect…

These beautiful scarves are the perfect blend of style and sophistication. Made from soft, lightweight fabric, they feel luxurious and comfortable to wear all day long. The prints are truly eye-catching — from elegant florals to modern geometric patterns, each design adds a unique pop of color and personality to any outfit.

Whether you’re dressing up for a special occasion or adding a stylish touch to your everyday look, these scarves make the perfect accessory. Versatile and timeless, they can be worn in countless ways.

A must-have addition to every wardrobe and a thoughtful gift choice for someone special!

29 October 2025
Bokitta logo

Reply from Bokitta

Thank you for your feedback , we are glad to have been able to meet your expectations :)

Rated 5 out of 5 stars

My experience

It was my first time buying articles from your shop and definitely won't be the last time. I'm really amazed by the fast service that you offer, and especially by the quality of the products and the care that you give to the smallest details.
Thank you so much!

25 October 2025
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Reply from Bokitta

We are happy to have met your expectations :) looking forward to serving you in the future :)

Rated 5 out of 5 stars

Well made hijabs

The hijabs were made of high quality materials, easy to style and have unique colors and designs. Delivery was smooth. Please re-release popular colors and designs like light navy crinkled chiffon with updated innerwear (like vogue 3.0). That would be amazing. Thanks!

24 September 2025
Bokitta logo

Reply from Bokitta

Thank you for your feedback :)

Rated 5 out of 5 stars

The shipment is so fast

The shipment is so fast. Kudos to the team. The customer care team also doing their job greatly. Thanx Bokitta!!! 🩷🫶🏻

29 September 2025
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Reply from Bokitta

Thank you for your feedback :)

Rated 5 out of 5 stars

I’ve had an excellent experience with Bokitta team!

I’ve had an excellent experience with this company! From start to finish, everything has been smooth and professional. Their products/services exceeded my expectations, and what stood out the most was their customer service team — they’re responsive, friendly, and truly go above and beyond to help. It’s rare to find such a dedicated and caring team, and it made my overall experience even better. Highly recommended!

29 September 2025
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Reply from Bokitta

We appreciate your kind words, we take our customers satisfaction as a top priority and this is why our CSR do their best to serve our customers and look forward to serving you in the future :)

Rated 5 out of 5 stars

Beautiful, unique, high-quality hijabs

Overall, great company! I love the designs and the peak on the inner is chef's kiss! I honestly wear Bokitta hijabs now. :)

However, I am having issues trying to place an order with the APS system. I am in the US, and the charge isn't appearing to my bank. I've messaged and emailed several times and have never gotten a reply. Please reply so I can place my next order!!!

1 October 2025
Unprompted review
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Reply from Bokitta

Thank you for your feedback Jeanna, we will look into this technical issue to make sure you can proceed normally.

Rated 5 out of 5 stars

Quick

Quick, to the point and very helpful

29 September 2025
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you :)

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