Great shop, have used them (online) may times. Most importantly, whenever there is minor problem with the order, they are extremely quick to make it right again - quick to communicate with me, offer a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. I bought a bike from Børkop and it had a small manufacturing fault. Unfortunately I live on Sjælland and Børkop is on Jylland. So I attempted to process a replacement via a agent on... See more
Really good communication from the team. I ordered some Favero power pedals over the bank holiday and wanted to check on the delivery time. Jonas wrote back straight away and literally the next day... See more
Company replied
Good prices, wide range of options, many accessories, and the most important amazing service!
Company details
Information provided by various external sources
Find et stort udvalg af både, mountainbikes, hverdags-, racer-, el- og tri-cykler. Få bygget din drømmecykel fra bunden eller lad os hjælpe dig med at få opdateret din egen cykel. Vi har eget værksted og står altid klar til at råde og vejlede inden dit køb. Shop også på vores webshop www.boerkopcykler.dk, hvor du finder det samme gode udvalg til lave priser. Børkop Cykelforretning A/S - Vestergade 17 - 7080 Børkop - Tlf.: 75 86 72 28
Contact info
Vestergade 17, 7080, Børkop, Denmark
- 75 86 72 28
- info@boerkopcykler.dk
- boerkopcykler.dk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Børkop Cykler
Hej Carl,
Det er netop det vi gerne vil være kendt for så tak for din tilbagemelding.
Vh
Børkop Cykler
Intet at klage over
25 June 2020
Unprompted review
Reply from Børkop Cykler
Hej Morten,
Tak fordi du til skønner vores service.
Vh
Børkop Cykler
Friendly and efficient service
Friendly and efficient service, many thanks.
22 June 2020
Unprompted review
Reply from Børkop Cykler
Hi Anton,
Thank You for this response on Your request about buying on our webshop.
We are looking forward to ship the order.
You are always welcome.
Best regards
Børkop Cykler
Poor customer service
I was visiting the area from Australia. We were staying nearby to Borkop and I had intended to bring a bike to get some riding/training/sightseeing in however I couldn't fit the bike I was using in Copenhagen in the hire car we had - which was a shame because the whole area (Borkop and surrounds) seemed to be fantastic for riding. I did a search and found this local bike shop. I went in and got served after 5 minutes or so - I told them what I wanted - a hire bike to do some riding/training/sightseeing and something a bit better than the general commute. The guy who served me that they should have something for me and he would serve me soon - he was in the middle of serving another customer during this initial chat. Anyway to cut it short after this I was essentially ignored. After the guy I had talked to finished with his customer he started serving someone else who had come in after me. Finished with him and served three others after this - all had come in well after me. There was another guy serving (who did know I was there) also but he similarly seemed to ignore me through this whole process. Some might say that there was a language barrier issue but I don't believe this because everyone I came across in Denmark (including this guy in the bike shop) seemed to have a good to very good understanding of English. Overall I thought they were very rude. A good shop, well stocked with quality gear but rude - to me anyway. Thanks for the welcome to Denmark.
20 September 2016
Unprompted review
Reply from Børkop Cykler
Dear John,
We are very sorry for the experience you had in our store.
During the highseason we often have very busy periods, and you did regrettably run into that.
Our salesman does remember the episode, and are sorry for the long waitingperiod - he did return to find you, but by then you had left.
We continue to work on improving our customerservice, and can only apologize for the treatment you received.
Best regards,
Børkop Cykler
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.