Bodybuilding Warehouse Reviews 

I used this company several years ago when their customer service was brilliant.

I placed an order this week for protein powder. Its still not been sent out.

I have tried since 8.00 am today to get in touch with this company for an update on my order. Its now 14.13 pm and I am so stressed out because I have still not spoken with anyone from BBW.

It would be easier arranging an audience with the Pope than being able to talk with anyone from this company. Their Customer Service is absolutely atrocious and non-existent.

Have a look at their business "Principles" section on their website; its a complete joke - who on earth put that together?

No one answers the phone; its constantly engaged.

No one answers the "live chat"; I've been left hanging on all day as "we are connecting you to one of our advisers" - they don't state though, which year. I am still hanging on waiting to be connected.

I've now emailed their customer services. I'm aged 67 years, I hope they're not too long!!!

Items missing from order. No customer service. No refund, so I'm out of pocket.

Have used them for years and never had this problem before. Certainly wont be using them again!

Appalling customer service, incomplete order. Avoid like the plague.

Absolute rubbish.customer service is practically non existent.
Won't get my money back as packages never arrived.
Stay well clear of this guys

Do not touch !!!put an order in and send differant items absolute joke!! U cant get in touch n nitemare getting money bac avoid at all costs worst place ive used

The moment I walked through their doors, I was struck by the professionalism and organization of the entire facility. It’s clear that they prioritize efficiency and safety, which puts my mind at ease as I entrust them with my inventory.

The team is incredibly supportive and proactive, always ready to assist with any requests or questions. Their inventory management system is a lifesaver, providing me with real-time data and insights. It’s rare to find a warehouse that combines cutting-edge technology with a personal touch.

NEXT DAY DELIVERY IS NOT NEXT DAY.. IT’S ALWAYS LATE - Waste of time

So follow up.........
After making my rant online I was contacted by KBF enterprises ltd QC department via email, who was interested in finding out the batch code of my product.
And not my refound or replacement!
However after gladly giving the product code over, I then contacted bodybuilding Wearhouse again via the online chat box and was assisted by an service agents who was able to send me a returns link and then by a second polite & helpful agent (Melissa) who was able to send out my refund in form of gift code/card via email & equaling my full cost of product+(p&p). Had to return product with original packaging using the link sent by agent.
I am grateful and have made another order! (Different flavour this time as cookie & cream is not available on the app ATM)
Let's see if this order is delivered appropriately & as described. Fingers crossed!! Wish me luck!
I will post another review after I've received tried and tested and hopefully I can write a better review and update my ratings.....TBC

Avoid at all costs. Tub arrived smashed, with protein powder spilt everywhere. I have tried emailing, twice tried the chat option on the website (clearly not monitored), no response to any of it. Also tried twitter (X) they clearly don't monitor that either. The protein is cheap, but it doesn't dissolve very well and taste is average. Try somewhere, anywhere else.

Ordered 7 days ago with next day delivery. It still has not been sent. This is the second time that this happened. Why are you advertising next day delivery when you don’t even send the product out until I have to complain & send multiple messages via social media etc to get my order?! I will definitely not be bothering with this company in the future

you are going to get bombarded with spam emails multiple times per day anytime you buy from this company - regardless of whether or not you have subscribed - reported to the ICO.

Wood and plastic in my protein shake. Contacted them on facebook and email and they ignored it. If I hadn't blended the shake it could have easily caused an injury and someone could potentially die choking on this amount of material.

Had bw+ this is a joke your supposed to get quicker delivery because you pay a yearly fee for next day delivery .paid on 8th jan only fulfilled on 12th my order and still not delivered.. you pay this fee for what would be quicker through eBay.

Delivery arrived after 7 days, lid open with powder spilled out inside the cardboard box, absolutely shocking and very alarming that this company is continuining to operate reading the comments from customers. Will be sending samples off to be tested and reporting to trading standards. Absolutely disgusted!

Always taking money knowing they have no stock!!

Box ripped, tubs lying on their side with lids twisted, protein powder spilled in the box. No response to feedback form or numerous emails. From several review sites, this seems to be a very common occurrence.

I agree with the reviews of others. The customer service is non existent. Other sites of live chats, emails or built in messaging services whereas bodybuilding warehouse has nothing. Just an email where they do not even reply.

I am not a long term gym goer who may have knowledge of the whey protein and which one suitable for vegetarians or for my diet. I have to ask this before buying the whey protein just to be sure however i am still waiting for their response and its been around a week. The offer of one of the things I wanted has gone too now whilst waiting for a reply.

Imagine they sent you wrong item and you have no customer service then you are stuck

Don’t use them. Terrible customer service. No contact telephone. Generally slow. Avoid. Avoid. Avoid.

I ordered from them for the first time and I won't order again, I've been waiting for over a week and I don't have any information about my parcel. There are indeed promotions, but we don't know what's going on with the order, I don't even know how to cancel it and ask for a refund because there is no contact with them 😏

Order did not arrive. Even thought I paid the extra insurance for speedy turnaround if not delivered, nothing back from BBW customer services after constant emails. Clearly happy to take the money but bit bother with any customer service at all. Steer clear