This stuff is garbage does not work to…
This stuff is garbage does not work to get teeth white at all, and deffinatley does not leave your breath fresh
14 April 2026
Unprompted review
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2.1
Poor
9 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Poor customer service
Poor customer service – address correction refused immediately after ordering
I placed an order for toothpaste from BodyAccel (Order #shopify19349). Within minutes of placing the order, I realized the system had automatically filled an old shipping address from Google Pay.
I contacted customer service immediately to request a correction to the shipping address. Unfortunately, I received a response stating that the order had already been shipped and that the address could not be modified.
This was very disappointing because the request was made almost immediately after placing the order. Most reputable online stores allow address corrections shortly after purchase, especially before the package is actually in transit.
Because of this policy, my order is now being sent to an address where I no longer live. The company advised me simply to monitor the tracking and retrieve the package from the mailbox, which is not realistic when the address belongs to a previous residence.
This experience shows poor flexibility and weak customer support. Buyers should be very careful when ordering and double-check their shipping details because the company appears unwilling to help correct even simple mistakes.
I hope the company improves its customer service and gives customers a short window to correct address errors after ordering.
13 March 2026
Unprompted review
This product is total crap
This product is total crap. Stay as far away as possible and do not even think of putting in your mouth.
19 December 2025
Unprompted review
Reply from Bodyaccel
Hello Nancy,
Thank you for your feedback. We have already sent you a formal request for additional information via Trustpilot to help us locate your order and understand exactly what happened.
Please check your inbox (including your spam folder) and reply to that request within the next 3 days so we can fast-track your case. If the request window expires or if you prefer direct contact, please feel free to reach out to us anytime at service@bodyaccel.com.
We are eager to resolve this for you as quickly as possible.
Best regards, The BodyAccel Team
They took my money and know they say I…
They took my money and know they say I did not order from them. They are not an trust worthy company. Dont wast your money on time.
I ordered from their Tiktok add. now they say it was not their add. How am I suppose to know it..
it was their add
2 December 2025
Unprompted review
Reply from Bodyaccel
Hello Madel,
We are very concerned about your experience. However, after checking our records, we found a potential reason for this confusion: BodyAccel does not currently have any official sales channels or authorized distributors in South Africa.
It is possible you may have encountered an unauthorized "copycat" website using our brand name. To help us investigate this and protect customers like you, we have sent you an information request via Trustpilot. > Please reply to that request within the next 3 days with a screenshot of your order confirmation or the URL of the website where you purchased. This will allow us to verify if it was a fraudulent site. If you miss the 3-day window, please email us directly at service@bodyaccel.com.
We want to help you clear this up and ensure your interests are protected.
Best regards, The BodyAccel Team
I didn't want to give this company any…
I didn't want to give this company any stars because that's how horrible this company is I wanted to buy one tube of the toothpaste and they are trying to charge me for two tubes of the toothpaste and I keep asking for a refund cuz I noticed it immediately and they're telling me there's nothing they can do about it because it's already been processed and it hasn't even been shipped yet and I'm sitting here like no you can refund me my money just because you processed it don't mean it's been out of it's not out of the warehouse you can give me my money back and they just keep telling me the same thing over and over and then when I say I'm going to give them a bad review they want to talk about expediting the order and I'm like I don't need the order faster I just need one of them to be canceled and y'all won't do that so just cancel both of the orders I don't even want to try it at this point like I haven't even got the product I just paid for literally just pay for the product and I'm already going through a bunch of nonsense they're very unprofessional they're just there for the money not really trying to help anybody do not waste your time with this company do not give up free money to this company 11
16 October 2025
Unprompted review
Reply from Bodyaccel
Dear Kori,
We completely understand how frustrating this must be for you, and we sincerely apologize for the inconvenience caused by the order confusion. We truly want to make this right. We have sent you a confirmation message via Trustpilot, and if you happen to miss the time window, you can always contact our customer support team through our official website. Please provide your order details so we can promptly resolve the issue. We appreciate your patience and the opportunity to fix this for you.
Scammers
Doesn't work at all 5 weeks later
customer service non existant
1 August 2025
Unprompted review
Reply from Bodyaccel
Dear Scottish D,
We’re very sorry to hear about your frustrating experience and understand how disappointing this must have been. Regarding the product, results can sometimes vary depending on usage and individual factors, and we truly want to help you achieve the best possible outcome. We also want to assure you that our customer support team handles all emails and WhatsApp messages, so it seems there may have been a miscommunication. Please share your order details with us here or via the same contact methods, and we’ll work with you directly to resolve both the product and service issues. Your feedback is very important to us, and we appreciate the opportunity to make this right.
In their advertisement video
In their advertisement video, they show immediate results, which is far from the truth. I’ve been using it for two weeks and there’s no change very expensive too toothpaste!
16 July 2025
Unprompted review
Reply from Bodyaccel
Dear Mary,
Thank you for sharing your feedback. We understand how disappointing it can be when the results you hoped for don’t appear immediately. While some users may see quicker changes, results can vary depending on usage and individual factors. We want to ensure you get the best possible outcome, so please feel free to reach out to our customer support team with your order details, and we’ll be happy to provide guidance on achieving optimal results. Your feedback is very important to us, and we appreciate the opportunity to help.
No shipment after 16 days – no trust in this store.
I placed an order on June 6, 2025, and received a tracking number (LR480560285NL) several days later. However, the tracking has shown "at the shipper’s warehouse" since June 16 — and nothing has moved since.
I contacted BodyAccel via email on June 17 and again on June 24. Their responses were vague and unhelpful. They claimed to “expedite” the process but provided no proof that the order was actually shipped.
It has now been 16 days with no delivery and no valid update. I have started a chargeback request through my bank.
This experience was extremely frustrating and unprofessional.
I do not recommend ordering from this company.
6 June 2025
Unprompted review
Reply from Bodyaccel
Dear Seyra,
We would like to provide a final update following our internal investigation. After tracking parcel, we confirmed that it unfortunately encountered extreme customs bottlenecks in Turkey and was eventually marked as "undeliverable" by the local post.
Due to these systemic logistics challenges, we have made the responsible decision to suspend all sales to South Africa and Turkey to ensure no other customers experience such delays.
We can also confirm that your chargeback has been finalized and successfully processed, ensuring you have received your full refund. We apologize again that this delivery did not go as planned, but we are glad the financial resolution has been settled.
If you need any further assistance, please don't hesitate to contact us at service@bodyaccel.com.
Best regards, The BodyAccel Team
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