I had such a lovely experience! The sales assistant was incredibly kind and helpful, and she helped me choose the most flattering styles and the perfect size for me. The pieces were all so beautiful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An absolutely wonderful experience from start to finish. The quality is exceptional, and the level of customer service made the experience even more special. A very special thank you to Ilayda for... See more
Company replied
I purchased my maternity set (the robe, towel, and full set) along with two queen-size bed sheet sets, and I’m honestly so happy with everything. The team (ilayda) was absolutely amazing — she was in... See more
Company replied
After checking Bocan’s website many times, I finally went into the store today to get some pieces ahead of my wedding. I’m so glad I did! All the items are beautiful! Handmade, excellent qual... See more
Company replied
Company details
Written by the company
Atelier for luxury nightwear and home reception wear to celebrate memorable occasions and new beginnings for the brides, mothers for baby receptions and the ladies who want to welcome their beloved ones in a selective style.
Why customers choose Bocan Couture
Written by the company
- Crafted with care
- Our luxury nightwear and loungewear are made with carefully selected fabrics and considered craftsmanship, designed to be enjoyed for years.
Handcrafted with Care, Delivered Worldwide
Luxury nightwear, made by hand in our family atelier
Every Bocan Couture piece is crafted with care by skilled artisans in our family atelier in Bursa, Turkey. From silk nightwear and robe sets to bridal and maternity pieces, we focus on considered design, quality fabrics and meticulous finishing. We offer worldwide delivery and remain available to assist you before and after your purchase.
Contact info
33 Thayer Street, W1U 2QX, London, United Kingdom
- +447796411978
- info@bocancouture.com
- bocancouture.com
4.8
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
when comfort meets elegance
when comfort meets elegance, Bocan nightwear is the best choice for hospital baby reception as it is the most sophisticated luxury wear.
ordered twice and for sure I will order again
22 March 2024
Unprompted review
Reply from Bocan Couture
Dear Nour,
Thank you for taking the time to write, and for choosing us more than once. Knowing our pieces were with you for something as significant as welcoming your baby is truly special, and it is lovely to hear our maternity nightwear felt both comfortable and refined on the day. Your continued support is much appreciated, and we would be delighted to help with your next order.
Warm regards,
Bocan Couture Customer Care
The best customer service
The best customer service, made my shopping experience easy as they understood what i wanted and answered in a timely manner. I am also very pleased and happy with their high quality products. I highly recommend them, and would definitely be purchasing more!
5 March 2024
Unprompted review
Reply from Bocan Couture
Dear Sara,
Thank you for taking the time to leave such thoughtful feedback, and for recommending us so warmly. Listening properly and replying promptly is something our team takes real care over, so it is lovely to know your shopping experience felt easy from start to finish. We are equally glad the quality of your pieces has pleased you, and we look forward to helping you choose again.
Warm regards,
Bocan Couture Customer Care
We heard a lot of great reviews about…
We heard a lot of great reviews about your things, and they were all true! We are more than pleased! thank you.
9 February 2024
Unprompted review
Reply from Bocan Couture
Dear Mariam,
Thank you for taking the time to leave such a kind note. Knowing that our pieces lived up to everything you had heard about us is the greatest compliment we could receive, and we are so pleased you are happy with them. We hope they bring you real comfort and enjoyment, and we would be delighted to look after you again.
Warm regards,
Bocan Couture Customer Care
Great experience
30 January 2024
Unprompted review
Reply from Bocan Couture
Dear Maryam,
Thank you for taking a moment to leave a review. It is lovely to know your experience with us was a good one from start to finish. If there is ever anything you would like help with, whether choosing a piece or arranging something made to order, our team is always happy to assist. We hope to look after you again soon.
Warm regards,
Bocan Couture Customer Care
I loved my custom made gown and it came…
I loved my custom made gown and it came out perfect just how I imagined it. Delivery time was as promised and my sales associate Ilayda was very helpful and patient while I chose my gown. 🤍🤍
27 December 2023
Unprompted review
Reply from Bocan Couture
Dear Hessa,
Thank you for taking the time to share this. Hearing that your custom gown turned out exactly as you had pictured it is the best possible outcome for a made-to-order piece, and we are so pleased it arrived within the timeframe promised. Ilayda will be delighted to know she made choosing it an unhurried and enjoyable experience, and we will be sure to pass your kind words on to her.
Warm regards,
Bocan Couture Customer Care
Best quality & great service
This is my third time ordering from bocan and their quality is top notch.
23 January 2024
Unprompted review
Reply from Bocan Couture
Dear Asma,
Thank you for taking the time to leave a review, and for coming back to us a third time. Knowing that the quality has been consistent across each of your orders means a great deal, as that reliability is something we work hard to maintain. Your continued support is genuinely appreciated, and we look forward to helping you choose your next pieces.
Warm regards,
Bocan Couture Customer Care
Best choice for night gowns and…
Best choice for night gowns and maternity. I have been a customer since 4 years and fabric quality did not change always looks new and elegant.
20 January 2024
Unprompted review
Reply from Bocan Couture
Dear Rowdha,
Thank you for taking the time to write, and for staying with us over the past four years. Hearing that your pieces still look as new and elegant as the day they arrived is the greatest compliment, as fabric quality is where we refuse to compromise. It is lovely to know our nightgowns and maternity nightwear have been part of your life for so long. We look forward to many more years.
Warm regards,
Bocan Couture Customer Care
Your delivery is very very slow
28 December 2023
Reply from Bocan Couture
Dear Hamda Alhashmi,
Thank you for sharing your feedback.
We apologize for any inconvenience caused by our delivery time.
Our average production time is 2-3 weeks, as indicated on our website.
We prioritize high-quality materials and designs.
We appreciate your understanding and hope you'll be pleased with the final designs.
Rest assured, we'll provide you with the tracking number once your order ships.
Best,
Bocan Team
Best fabrics ever they are the best am…
Best fabrics ever they are the best am loyal Customer from seven years
2 February 2023
Unprompted review
Reply from Bocan Couture
Dear Hind,
Thank you for taking the time to leave a review, and for seven years of loyalty. Customers who stay with us for that long are the very heart of Bocan Couture, and knowing our fabrics have kept you coming back all this time means a great deal. It is a genuine pleasure to look after you, and we hope to be doing so for many years yet.
Warm regards,
Bocan Couture Customer Care
It took forever for my items to arrive
It took forever for my items to arrive. I needed my robes for my baby birth which is soon. I also contacted Bocan couture via whatsapp today and no answer. I wouldn't have purchased had I known it would take this long.
11 December 2023
Reply from Bocan Couture
Dear Shaikha Hamad
We sincerely apologize for the delay in delivering your robes and any inconvenience caused.
For the highest quality designs and service, please understand that production and delivery times may vary.
Your patience is appreciated as we work to provide you with exceptional products.
We're pleased to hear that you've received your order along with the token of apology.
We hope the gift reflects our commitment to your satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.
We value your feedback and are here to ensure your experience with Bocan Couture is positive.
Thank you for your understanding and trust in our brand.
Warm regards,
Bocan Team
Beautiful ♥️✨👌🏻
6 November 2023
Reply from Bocan Couture
Thank you so much Mrs. Anoud
Kindest regards,
Bocan Team
So happy with my new gown
The best customer service and the gown was beyond what I expected. I am very happy with their service and their wonderful product ^_^
Mshael
8 November 2023
Unprompted review
Reply from Bocan Couture
Dear Mrs. Aldosary,
Thank you so much for your kind words!
We're delighted to hear that you had a wonderful experience with our customer service and that the gown exceeded your expectations.
Your satisfaction is our top priority, and we appreciate your trust in us.
Looking forward to serving you again!
Best,
Bocan Team
The best costumer service with the best…
The best costumer service with the best Ilayda she is really friendly and she did what I wanted from my bathrobe customized only for me I really love this brand 🤍👌🏻
24 October 2023
Unprompted review
Reply from Bocan Couture
Dear Mrs. Fai,
Thank you for your wonderful feedback! We're delighted that we could create the perfect customized bathrobe for you.
Your satisfaction means the world to us, and we appreciate your love for our brand.
Best,
Bocan Couture Customer Service Team
Perfect experience
My experience was perfect and i was very pleasantly surprised with the night gown and robe that I received with the amazing help from llayda ❤️
17 September 2023
Unprompted review
Reply from Bocan Couture
Dear Wadha,
Thank you for taking the time to leave such a lovely note. Being pleasantly surprised by a piece in person is exactly what we hope for, so it is wonderful to hear your nightgown and robe exceeded expectations. Ilayda will be delighted to know she helped you find the right ones, and we will be sure to share your kind words with her. We hope you enjoy wearing them.
Warm regards,
Bocan Couture Customer Care
I bought a night gown since 2 weeks now…
I bought a night gown since 2 weeks now I have not received it nor I have got any updates on it !
3 August 2023
Reply from Bocan Couture
Dear Ms. Albassam,
We are very sorry for this inconvenience and the delay.
Delivering the highest quality and service to our customers are one of our main priorities and that's why the production may take a bit longer than estimated time sometimes.
We definitely are taking your feedback into consideration.
Thank you for your sincere comment which gives us an opportunity to recover the missing point of our side.
We hope you'll be enjoying your Bocan set.
Please feel free to get in touch with us anytime, you'd like to.
Kindest regards,
Bocan Team
The product is amazing quality and…
The product is amazing quality and finish . I just hope delivery is faster .
Thanks
27 July 2023
Reply from Bocan Couture
Dear Ms. Hessa Ahmed,
Thanks for your comment.
We are so happy to hear that you are happy with the quality.
Regarding our detailed production line and the desire of the providing the best quality to each customers, delivery time can be a bit longer than the regular products.
Thank you so much for your kind understanding.
Please feel free to get in touch with us whenever you want.
Kindest regards,
Bocan Team
Don't hesitate to order.
Bocan has the best service that I've ever had, and it's the best place to get post-delivery wear from. I have had two pieces so far, and now I'm ordering the third one due to the excellent fabric. Llayda was so helpful; she reached me after making the order immediately to confirm the sizes; she even modified the height for me, and it was so fit when I received it...
13 August 2023
Unprompted review
Reply from Bocan Couture
Dear Ms. Rahaf Aljahdali,
Thank you so much for sharing your feedback with us.
As Bocan team, we are so glad to hear that you are happy with your Bocans.
It means a lot for us to be a part of your journey.
We wish your family a happy, healthy, wealthy life with lots of joy, laughter and abundance.
Best,
Bocan Team
Excellent service
Excellent service, really good stuff very high quality handcrafted goods.
4 August 2023
Unprompted review
Reply from Bocan Couture
Dear Ms. HK,
Thank you for your kind feedback.
It's a pleasure for us to deliver our pieces to our beloved clients like you:)
Kindest regards,
Bocan Team
I received the items not 100% same the…
I received the items not 100% same the items in website
16 July 2023
Reply from Bocan Couture
Dear Norah Alfayez,
We are so sorry for this inconvience.
Even if we immediately got in touch with you through our Whatsapp service, we wanted to get back to your genuine feedback here, as well.
This is the first time we encountered this kind of issue and we would like to apologies for this.
The shades of the pieces can be looking a bit different than the daylight regarding the lightening of the photoshoot.
We will definitely take this feedback under consideration and thank you for your contribution to our brand.
Please do not hesitate to get in touch with us anytime.
We hope you are happy with your Bocans.
Thank you.
Bocan Team
Reply from Bocan Couture
Dear Dania,
Thank you so much for your kind comments.
We hope you are enjoying with your Bocan.
Best,
Bocan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.