B9  Reviews 1,134

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the application for its simplicity, ease of use, and smooth operation, often highlighting it as an excellent mobile banking platform. Many appreciate the convenience of managing their money, the security features, and the ability to receive paychecks early. The cash advance feature is frequently mentioned as a significant benefit, helping users bridge the gap between paydays and providing financial flexibility. However, some people were dissatisfied with aspects of the payment system, particularly concerning the advance repayment process, where funds are sometimes debited before the next deposit. There were also mentions of issues with held funds, difficulties with wire transfers, and occasional problems with card transactions. While many commend the customer service for being quick, polite, and helpful, a minority of reviewers reported poor experiences, citing slow responses, unhelpful agents, and difficulties resolving issues.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers appreciate features like early... See more

Application

Reviewers express satisfaction with the app, highlighting its convenience, ease of use, and helpfulness for... See more

User experience

Customers consistently note positive experiences with user experience. Many praise the app as easy to use,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers express significant frustration,... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the overall banking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.

Company replied

Rated 4 out of 5 stars

It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool

Company replied

Rated 4 out of 5 stars

Good company with great advances customer service kinda sucks but that's the only downfall

Rated 5 out of 5 stars

My deposits are on time. They are always helpful and I've never had a single problem with transactions. They answer my questions and they are prompt about responding. They have so many awesome feature... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I really like the simplicity of the…

I really like the simplicity of the app. I haven't encountered too many issues with it and it always seems to run smoothly. The one thing I've found that I don't like is with the advance option, it will drain your account on the day of the advance repayment instead of waiting to remove it once you've received your next deposit, and that's honestly quite an awful inconvenience that makes me want to not use the advance feature or just stop using the app altogether.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use and great service

22 October 2025
Unprompted review
B9  logo

Reply from B9

We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease.

Rated 5 out of 5 stars

Easy to use

Easy to use! I get paid early and like I can transfer to other cards.

16 October 2025
Unprompted review
B9  logo

Reply from B9

Thanks for choosing B9! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly.

Rated 5 out of 5 stars

I live B9

I live B9. I love the paycheck advance that rises every time you pay. It has no interest or nothing. I All around love this app

16 October 2025
Unprompted review
Rated 1 out of 5 stars

I have came across some poor online…

I have came across some poor online banking apps but B9 takes the cake. I noticed $750 dollars missing from my checking account a total of $750 over the course of several months it was supposedly a recurring withdrawl into a venmo account linked to me, yes i do have a venmo account howeve4 the dates did not correspond with one another actually weren't even close. When i contacted support my accouht was immediately closed the venmo charges in the recurring tab in the app dissappear and was given no explanation what so ever. Worst customer support worsr banking app and worst decision ill never make again!

14 October 2025
Unprompted review
Rated 1 out of 5 stars

B9 wants me to set up direct deposit…

B9 wants me to set up direct deposit with them before I can get an advance. I’m perfectly happy with the bank I’m with and don’t want to change. Plus I can’t work and only get government disability checks in which I make plenty to pay back advance. I think I’ll just stick to Brigit. No changing banks, no credit checks, I get 50$ in 30 seconds, and I don’t have to have a job to get an advance. Plus they work with my go2bank account. I only connect my bank with
Plaid, they verify my income and I’m all set with them. More apps need to be like Brigit.

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Lost of odd fees but I do enjoy easy…

Lost of odd fees but I do enjoy easy access to my money

3 October 2025
Unprompted review
B9  logo

Reply from B9

We appreciate your great feedback! Super FAST card transfers to apps like Cash App may include fees DUE TO PROCESSING COST. To avoid them, use ACH transfers — they’re ZERO FEE and usually arrive in 1 biz day. Deposits over $5,000/month waive the monthly fee. Check out PLAY&EARN to earn $ . Just ask if you want tips to use B9 smarter and more cost-effectively!

Rated 5 out of 5 stars

B9 told me when my money will be in my…

B9 told me when my money will be in my account at certain time and it was there just like they said

11 September 2025
Unprompted review
B9  logo

Reply from B9

Fantastic to hear how B9 helps your finances! We're thrilled that getting paid early and having the cash advance option are making life easier. Thank you for your kind words!

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