BNB Investor Academy Reviews 247

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and supportive attitude, highlighting the personalized guidance and encouragement received. Many people found the service to be excellent, appreciating the well-structured program, valuable resources, and the clear, practical approach that helped them achieve their goals. The customer service is frequently described as outstanding, with reviewers noting prompt responses and genuine investment in their success, making the overall user experience smooth and efficient, and representing good value for money. However, some customers were dissatisfied with the mentorship program, stating that the personalized, evening availability promised during the sales process did not materialize. These individuals reported being redirected to pre-recorded content and group office hours, which was contrary to their expectations. A few other people also felt that the coaching support was minimal, with one reviewer experiencing a significant gap in support due to a coach's departure and delayed reassignment.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff. Customers consistently praise their coaches and... See more

Service

Consumers find service to be positive, with many praising the personalized mentorship, expert guidance, and... See more

Customer service

Customers had positive experiences with customer service, particularly praising the dedicated Client Success... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the program made complex... See more

Value for money

Users describe positive interactions with value for money. Many customers found the program to be absolutely... See more

Based on these reviews

Rated 5 out of 5 stars

I've been an entrepreneur for 12 years and this porgram was by far the best course + coaching I've ever purchased! I was able to launch 2 airbnb's within 6 months with zero prior knowledge or e... See more

Rated 5 out of 5 stars

We highly recommend BnB Investor Academy for anyone wanting to get into short‑term rentals but not knowing where to start. The program walks you through every step with clear recorded modules, and the... See more

Company replied

Rated 5 out of 5 stars

Nick has been a fantastic CSM—knowledgeable, kind, and always encouraging. As we’ve worked toward buying our first STR, he’s been there to help us evaluate deals, give honest feedback, and even loop i... See more

Company replied

Rated 5 out of 5 stars

From the moment we joined BNB Investor Academy, it was clear this wasn’t just another course — it’s a complete, actionable roadmap for success. The program is well-structured, practical, and groun... See more

Rated 5 out of 5 stars

The BNB Investor Academy is a game changer for anyone wanting a new adventure in STR. The academy provides you the framework, the confidence and the guidance to step into the unknown and set yourself... See more

Company replied

Rated 5 out of 5 stars

My experience with BNB Investor Academy has been great. The extensive database of video learnings and step by step guidance on how to complete a successful STR project were invaluable. My brother and... See more

Company replied

Rated 5 out of 5 stars

Like many people probably were, we were hesitant to make the investment for the academy but it has been well worth it! The 1:1 coaching from experts who have succeeded in the industry and are still in... See more

Company replied

Rated 5 out of 5 stars

I’d always wanted to own an Airbnb. At first, my plan was simple, to buy a place nearby and figure it out onmy own. Luckily, I stumbled across BNB Investor Academy. The Academy guided me step by... See more

Rated 5 out of 5 stars

For everything short term rental related, BNB Investor Academy knows it inside and out. We’ve trusted them to get us all the way from market selection, to buying a house, to designing the STR to fina... See more

Rated 5 out of 5 stars

The BNB Academy has been a game changer. Already having a STR and operating for two years it has been an eye opener what implementing minimal changes and systems can do to 1) streamline the process an... See more

Rated 5 out of 5 stars

Cannot recommend this course highly enough! The course material is highly informative and includes all you need to be successful in the short term rental investment space. Pair this with fantastic coa... See more

Company replied

Rated 5 out of 5 stars

Working with Oliver Hayes inside BNB Academy, has been an absolute game-changer for my short-term rental journey. He is always available to answer questions—no matter how big or small—and every respon... See more

Rated 5 out of 5 stars

We joined BNB Academy with no experience in short-term rentals and had no idea where to start. Coming from customer service backgrounds, we wanted to create income through real investments — and... See more

Rated 5 out of 5 stars

Working with Nick has been an absolute pleasure. I have not felt like a client but as a partner in a journey that we took on together this year. After suffering from a stroke in early 2025, I told m... See more

Rated 5 out of 5 stars

BNB Investor Academy has been instrumental in my journey towards my goal of having real estate in my portfolio. It's always been a goal of mine, but I needed that guidance and help. Working with my co... See more

Rated 5 out of 5 stars

My experience with BNB Investor Academy has been very positive. I was intimidated at first but the STR skool learning criculum teaches you everything you need to know about STR. My CSM, Dante has been... See more

Company replied

Rated 5 out of 5 stars

Joining the BNB Investor Academy was one of the best decisions I’ve made. The program gave me the tools, confidence, and step-by-step guidance I needed to launch my very first Airbnb. What felt ov... See more

Rated 5 out of 5 stars

Working with Oliver and being part of the academy has truly been life changing! From the start, Oliver has went above and beyond as our CSM— always supportive, encouraging, and genuinely invested in... See more

Rated 5 out of 5 stars

We’ve had a great experience with the academy and boardroom. We have gained so much understanding about how to underwrite and execute deals that will ultimately lead us to financial freedom. The suppo... See more

Rated 5 out of 5 stars

My wife and I knew we wanted to jump into the short term rental business, but we weren’t sure where to start. Thankfully, we stumbled up on the BNB Investor Academy just as we had started looking for... See more

Rated 5 out of 5 stars

I joined BNB Academy in August to help with my STR. The staff is very knowledgeable, caring and helpful. Dante, my CSM, is super helpful, always ready to help guide me and answer all my questions— eve... See more

Company replied

Rated 5 out of 5 stars

The people in the program have been very friendly and willing to answer questions. Your coach answers your questions within 48 hours. This gave me the backbone of understanding in Airbnb rentals and... See more

Rated 5 out of 5 stars

The experience and knowledge that I’ve gotten due to joining BNB Investor Academt is invaluable. I wouldn’t have been able to launch my first property nearly as quickly. My coach, Oliver, was amazi... See more

Company replied

Rated 5 out of 5 stars

Working with BNB Academy has completely opened our eyes to the world of STRs and investing. We’ve learned and grown so much more than we ever could have on our own. Their resources, guidance, and... See more

Company replied

Rated 1 out of 5 stars

We enrolled in BNB Investor Academy after an initial sales conversation in which we understood we were purchasing a personalized mentorship experience. From that conversation,... See more

Company replied

Rated 5 out of 5 stars

My husband and I are so happy to have taken the leap and invested in BNB Investor Academy. With Kyle as our coach, we closed on a property within 60 days of starting the academy and launched our first... See more

Company replied

Rated 5 out of 5 stars

There’s definitely a lot of knowledge and experience in this program. I belong to a few social group pages involving Airbnb support and there’s definitely a difference in caliber. I also can’t recomme... See more

Rated 5 out of 5 stars

It has been a long time goal of mine to own a short-term rental, my original plan was to go it alone and stumble through it with the help of podcasts and other free resources. I followed Michael on In... See more

Rated 5 out of 5 stars

My wife and I signed up for the academy, researched and selected a market, purchased and renovated a home, and listed the property in under 3 months with mentorship from our BnB Academy partner. Since... See more

Rated 5 out of 5 stars

BNB Investor Academy has helped us so much! Everyone we have encountered has been knowledgeable, professional, and kind, especially our CSM Fern. She has guided us every step of the way. We are gratef... See more

Rated 5 out of 5 stars

BNB Investor Academy has been fantastic! My coach Oliver Hayes has been such a great person to work with. He never fails to answer any and all questions in a timely manner. He has helped me accomplish... See more

Company replied

Rated 5 out of 5 stars

Joining the BNB Investor Academy was one of the best decisions I’ve made in my journey towards becoming an Airbnb host. Before enrolling, I had the desire, but lacked direction. The mentorship pr... See more

Rated 5 out of 5 stars

We joined the BNB Academy for the advice, guidance and recommendations from Michael and his team of STR experts, and we’ve been so thankful for the knowledge and results. We wanted to experience the e... See more

Rated 5 out of 5 stars

Oliver has been a great CSM. He is honest and provides realistic feedback and solutions. He is encouraging and keeps you accountable. We trust Olivers advice, an feel he has been a great asset to h... See more

Rated 5 out of 5 stars

Really great experience. We’ve been wanting to get into the STR business and this course has literally made it happen, Nick Franchik has been an outstanding mentor to us and the course material and su... See more

Rated 5 out of 5 stars

Im writing the review I wish was available when I was considering the academy: 1) Getting guidance from someone who’s already been through it is SO valuable. 2) Learning from (and with) a commun... See more

Rated 5 out of 5 stars

This is a great program for anyone who wants to learn more about STRs and start their journey. There are lots of course notes, guidance and zoom calls to fully prepare you on every aspect of what... See more

Rated 5 out of 5 stars

The Academy provides a wealth of resources for investors to find, purchase, and run AirBnBs. The learning experience combined with the coaching and guidance of my CSM Dante has helped me immensely whe... See more

Company replied

Rated 5 out of 5 stars

I have had the best experience working with BNB Investor Academy. Nicholas Franchik is my CSM and I have felt so supported on my journey to owning my first short term rental. I would recommend this ac... See more

Company replied

Rated 5 out of 5 stars

We just wrapped up our 6 months of the course. I was hesitant to sign up at first, as it was a large initial investment and how hard could it be to buy a house to rent, but I think we more than... See more

Rated 5 out of 5 stars

I joined BNB Investor Academy because I wanted to get into the STR business and had little to no clue as to where to even start. This has been a very helpful experience in every aspect and we will be... See more

Company replied

Rated 5 out of 5 stars

The support we received to finally have the courage to start in this business is amazing. So grateful for everyone that helped us and showed us the tools to succeed. The resulta we have had so far wit... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to join the academy at first. I had been sitting on the sidelines looking in, thinking I wasn’t ready to get started. But then, Michael reached out to me, and 6 months later I am live w... See more

Company replied

Rated 5 out of 5 stars

Michael, Logan and their team at BNB Investor Academy have been incredible to work with. We started this journey as a husband and wife looking to invest in our children’s future and build wealth that... See more

Company replied

Rated 5 out of 5 stars

BNB Investor Academy has been an absolute game-changer for us! From start to finish, the experience has been professional, supportive, and incredibly valuable. Huge shout-out to CSM Nicholas, who we... See more

Rated 5 out of 5 stars

If you are serious about the Short Term Rental opportunity: come here and learn how to do it right. The knowledge and support I’ve gained in a few short weeks has set me up for many years of financi... See more

Rated 5 out of 5 stars

I would recommend this program for anyone that is serious about starting a STR business. The tools and skills the program teaches you will help you succeed again and again. Special shout out to our... See more

Rated 5 out of 5 stars

My experience with the BNB Investor Academy has been excellent!! I was able to launch two properties, and I honestly don’t know how I would have done it otherwise. The educational materials are outsta... See more

Company replied

Rated 5 out of 5 stars

All inclusive educational experience for newcomers to the industry. My coach, Oliver, helped me with every aspect of getting started and operations including vender recommendations. It was a whole 9 y... See more

Company replied

Rated 5 out of 5 stars

Joining the program was a decision to push my wife and I into something bigger. They genuinely encourage you to take the next step in your STR journey, and that accountability and pressure to mo... See more


Company details

  1. Business Development Service

Written by the company

BNB Investor Academy is a premier coaching and mentorship service. Owned and operated by Michael Elefante, we help people learn how to successfully find, analyze, invest in, design, set up and effectively manage short term rental properties. Clients that enroll in BNB Investor Academy are taught a variety of strategies to get started with short term rentals, including investing in real estate, rental arbitrage, cohosting, property management and how to leverage partnerships to scale. Clients get access to 15+ hours of training modules, hundreds of hours of coaching call recordings, 20-30 live Zoom coaching calls per month, and a 1:1 success coach.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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Rated 5 out of 5 stars

Gave us the confidence we needed

The experience has been great. From early market analysis, closing on the right property, and design through operations the guidance the team has provided has been outstanding. We knew we wanted to get into the STR market, but didn’t know how and the BnB academy team gave us the confidence we needed to move forward.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great CSM in Dante!

Dante does a great job treating each situation differently, while striving to get to a solution that best fits what you need. We’ve had a lot of hiccups that were not his fault but ones that he took head on anyways to get me through the rough patches. Helped me keep my head on straight when I needed it! Great program to be apart of.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Where Support Meets Accountability

Being part of BNB Academy and especially the Boardroom, connected me with a STR community full of forward-thinking people who actually do the work. It’s one of those rare spaces that doesn’t just support you—it shifts your mindset.

They break things down step by step. It makes everything feel doable instead of overwhelming. But at the end of the day, you still have to be the one to do the work. No one is going to hand it to you.

Connection is everything in this group. Ask questions, participate, and be creative. That’s where the growth really happens.

This community pushed me to stop overthinking and just start. No more waiting for the perfect time. It doesn’t exist. Confidence comes through action.

Fern was exceptional throughout this entire experience! She genuinely cares, while also providing the right balance of support, accountability, and honest guidance. She has become more than a coach. She is a trusted mentor and friend.

If you’re willing to show up and be accountable, this can truly change your life. Why not you? You really can have the time freedom and life you want.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The BNB Investor Academy is a great…

The BNB Investor Academy is a great resource to first-time entrepreneurs seeking to manage STRs. The course offers insightful, experience-driven, practical knowledge that helps with the steep learning curve of running a rental property. There are live opportunities to connect with experts where you can get individual guidance that can take your operation to the next level. It’s also incredibly valuable, helpful, and supportive to be part of a wider community and network of likeminded individuals with the same goals. Everyone in the community helps build each other up and offers help when possible. The experience is all the better when everyone takes the kind of positive outlook that drives the community.
Hands down one of the most influential aspects of the program is your individually assigned CSM who really assists you with every step of the process. Our CSM, Nick has been pivotal to our success— offering so many insights and steering us away from opportunities that wouldn’t truly serve our goals. He’s a seasoned expert whose opinion and guidance has been instrumental to getting started and continuing to manage our STR. He’s helped us navigate everything from partnership opportunities, learn how to use tools like AirDNA to conduct accurate market research, use Hospitable, Airbnb, Pricelabs, identify properties, and just about assist with any STR-related question. He’s always accessible to answer last minute questions or concerns that crop up and he’s been a solid support system through the process. This is a well-managed program that wants its customers to succeed.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

From Overwhelmed Beginners to Confident STR Hosts

My husband and I joined BnB Academy as complete beginners—honestly, we felt overwhelmed and second-guessed almost every decision at the start. We had the interest, but not the clarity or confidence to move forward.

Enrolling in BnB Academy completely changed that for us.

The coaching, resources, and especially the student community have been phenomenal. Everything is structured in a way that makes what initially feels like a complex and intimidating business much more approachable and actionable. We not only learned the fundamentals, but also gained practical insights that we could immediately apply.

A huge part of what makes this program so special is Michael’s genuine involvement in the day-to-day and week-to-week experience. It truly makes this a coaching program like no other. He is incredibly approachable, carries a wealth of knowledge that he is eager to share, and is sincere and thoughtful in his advice. You can tell he is deeply invested in each and every student’s journey, which makes a meaningful difference.

Our coach, Arno Stemmer, has also been an incredible guide throughout this journey—patient with our many questions, always generous with his time (often connecting multiple times a week), and consistently offering thoughtful, strategic advice. Having him as a sounding board gave us the confidence we needed to keep moving forward.

Thanks to BnB Academy, we’ve successfully launched our first short-term rental and are already looking toward our second. That alone speaks volumes about the value of this program.

We’re truly grateful for the support and would highly recommend BnB Academy to anyone looking to get started in short-term rentals.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Well thought-out program

The BNB Investor Academy is a well thought out educational program. The coach I worked with was very patient and encouraging. They will respond to any concerns any of the active membership have about 3rd party they do business with as the Academy. It show they do care about your success while using the Academy's resources to accomplish your goals.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I've been an entrepreneur for 12 years…

I've been an entrepreneur for 12 years and this porgram was by far the best course + coaching I've ever purchased!

I was able to launch 2 airbnb's within 6 months with zero prior knowledge or experience.

I specifically worked with Kyle Paterson and couldn't say in enough words how incredible he was. Every question I had was answered and he applied all of his skillsets into helping me with my properties.

I 100% recommend this program for anyone serious about the STR game!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend the academy to anyone on the fence!

We launched a so far successful AirBnb with the help of the academy. Oliver coached us every step of the way and actually stumbled upon the listing for the cabin we eventually purchased with the help of his persona realtor. The relationships through the academy are priceless. It was a lot of work but we felt prepared and knowledgeable throughout the process from the beginning to the end. All of the automation teachings on the back end have helped us grow to now be in the top 10% of homes with over 10+ 5 star reviews after only 2 months of going live. We love Oliver and the whole academy. We’ve already recommended the class to a few neighbors and friends. Definitely bite the bullet if you’re on the fence!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Niko and the BNB Team

I highly recommend Niko and the team at BNB Academy. Niko was incredibly supportive, encouraging, knowledgeable, and always willing to help whenever we had questions. The academy provides outstanding resources along with clear, step-by-step actions and solutions that make building a short-term rental business much more approachable.

The training materials and coaching were truly top-notch, and the investment was absolutely worth it for anyone serious about getting into real estate and the STR space. After launching our property using what we learned, we received 15 bookings within just a few days.

If you’re thinking about getting started, my advice is simple: invest in yourself and take action. The guidance and structure provided by BNB Academy can make a huge difference in turning your goals into reality.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Detailed, practical guidance

Joining BNB Investor Academy was one of the best decisions I’ve made for my short-term rental business. The program is thorough, but what truly sets it apart is the depth of the back-end information and settings they teach. That behind-the-scenes setup is where the real value is. Understanding how to properly structure listings, automate systems, fine-tune pricing, and configure every detail on the back end gave me a level of confidence I wouldn’t have gained from surface-level training.

My coach, Grant, was excellent. He didn’t just give general advice. He walked me through the specifics, answered my questions clearly, and made sure I understood how everything worked, not just what to click. That made a huge difference.

This isn’t just motivational content. It’s detailed, practical guidance that shows you exactly how to build and manage a short-term rental the right way. If you’re serious about doing this correctly and not cutting corners, this program is absolutely worth it.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

BNB Investor Academy was why my first Airbnb has been a huge success

I enrolled in the BNB Investor Academy after reading Michael Elefante's book. My assigned coach Drew worked with me from day 1 to offer mentorship and assistance every step of the way and was fantastic to work with. Though I was initially hesitant about the cost of the program, I have no regrets, because the results speak for themselves: over a period of nine months, I went from no experience whatsoever with STRs to purchasing, remodeling, and launching my first Airbnb in the Mount Hood area. And it's been phenomenally successful, beating even my most optimistic revenue projections. It would have taken me years to learn on my own all the strategies, tools, and frameworks for launching my own Airbnb, and I am certain that I would not have been as successful with it without this program and without Drew's help. The community on this program is very engaged and I felt like I always had resources and a sounding board. I'd highly recommend this program for anyone who is serious about building an STR portfolio and passive income streams.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Successful STR in North Carolina

BNB Academy was exactly the fuel we needed to execute our first successful STR property. From dream to reality, their structured approach, expert guidance, and ongoing support helped us move from planning to execution quickly and efficiently. Oliver, our CSM was integral to our success in identifying, analyzing, and acquiring our first STR property, providing clear insight and confidence at every step of the process. We felt prepared, supported, and empowered throughout the entire journey. If you’re looking for knowledgeable mentors who truly help you take action, this company delivers.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Real Estate Investment Asisstance

It has been a great help to us to have the Academy to assist us in our real estate investment journey. Nick has been great to work with and his knowledge and assistance has been priceless for our business.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Coaching value

We would’ve been lost without Niko’s guidance. Purchasing a home for the first time, designing it, and ultimately launching our STR has been one of the hardest things we’ve ever done, but Niko was a source of calm and encouragement throughout the entire process. The true value of this program is in the 1:1 coaching. Your CSM is in the thick of it with you, keeping you sane and celebrating wins. We’re so grateful to have Niko and the whole BNB team on our side.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

BNB Investor Academy has been an…

BNB Investor Academy has been an incredible journey. Their highly professional and service oriented Team will guide you every step of the way and provide you with all the tools and knowledge in order to achieve success in a competitive and exciting Industry.
Dante was always available , enthusiastic and ready to address every single question. He is extremely professional.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

We would do it again

The information we received from the Academy and our coach was invaluable. Kyle was amazing to always be there whenever we had questions or needed guidance. Would definitely recommend!!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic CSM & Academy!

Our CSM, Fern, has been a fantastic resource as we’ve kicked off our STR journey. We joined the program in December and are already under contract for a property that we feel great about thanks to the knowledge and tools we’ve received from Fern and the academy as a whole. Having her guidance and support along the way has been incredibly reassuring. We can’t wait to launch our first property and continue to build our portfolio. Bring a part of the academy has given us the confidence and knowledge to be successful throughout this journey. We highly recommend the academy for anyone interested in having a STR!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with the BNB Investor Academy

BNB Investor Academy gave me the practical knowledge I needed to go from zero to execution. I learned how to identify strong markets, project earnings, evaluate competitive properties, navigate the home-buying process, furnish strategically, and list confidently on both Airbnb and VRBO. The clearest proof of the program’s value is that I successfully did all of this myself.

One of the major strengths of the Academy is access to experienced investors. At any point, you can join live calls to discuss markets, pricing strategies, or challenges you’re facing and get real-time feedback.

What truly made the experience stand out for me was my coach, Arno. He was consistently kind, attentive, and proactive — often reaching out on his own to check in and offer guidance. His support made the process feel manageable and genuinely positive.

This program is best suited for people who feel reasonably comfortable taking the step to purchase a property, secure financing, or partner with someone who can. For those ready to take action, it delivers exactly what it promises.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

We enrolled in BNB Investor Academy…

We enrolled in BNB Investor Academy after an initial sales conversation in which we understood we were purchasing a personalized mentorship experience. From that conversation, we believed the value of the program would come from direct guidance and hands-on support that could realistically work alongside a full-time job.

What we thought we were buying felt more like an Instacart experience; a streamlined service, with a personalized mentorship guiding us step by step in a practical way. Instead, what was experienced felt more like Costco, closer to being given access to a large warehouse of information and systems that required self-navigation and time availability during specific business hours. For us, that was overwhelming and definitely not what we were looking for when we enrolled.

We expressed early on the format did not feel like a good fit for us. Rather than the core mismatch being addressed, we were passed on to another person. We did participate and engaged where we could, including logging into the online platform, because it was required as part of the process. However, the ongoing direction was to engage more deeply in group-based calls we were not available for and online materials, which was the very structure we had been clear did not work for us.

The issue was never that we refused to engage. The issue was that the format we were being directed into did not match what we believed we had purchased.

The cost of the program was $12,000. Based on the level of personalized mentorship we understood we were enrolling in, the experience we received did not feel aligned with that level of investment. This was a significant financial decision for us, and one we made consciously. Our engagement consisted of a limited number of calls, access to information-heavy resources, group calls held during hours that did not work with our schedule, and connections that never fully aligned.

In one lender interaction, we were left with the impression that there was confusion about why we were reaching out at all, which reinforced our sense there was a disconnect between what was represented during enrollment and how support was actually delivered.

For transparency, my husband initially attempted to raise our concerns by email, but we later realized the message had been sent to an incorrect address I had found. Once we became aware of that, I took responsibility for the mistake and followed up promptly through the correct channel. During that time, we paused feedback while we believed the matter was under review and responded promptly to requests, hoping for a fair resolution.

We were initially offered a copy of the sales call recording for our records so we could understand where and how the program was presented. That later shifted to a requirement that we review it live on another call with a representative, which we declined, as we did not feel additional live calls would be a productive use of time once it was clear there was no path toward resolution. After extended back-and-forth via text, email, and a video call, we were ultimately informed there was no openness to a refund or partial resolution, despite our efforts to engage responsibly during a period of personal loss and family obligations.

To be clear, we were not asking for a full refund. We expressed openness to a reasonable, partial resolution that accounted for the time and support that had been provided. That option was not entertained.

This experience required a significant investment of both time and money, without meaningful progress toward our stated goal and without resolution after concerns were raised early.

We are sharing this so prospective clients can ask very specific questions before enrolling and clearly understand what “mentorship” means in practice within this program, if mentioned.

This share reflects our personal experience and perspective as paying clients and is shared for informational purposes only.

Additional context for clarity: After enrollment, once it became clear the program structure and delivery were not aligned with what we understood we were purchasing, we made a conscious decision not to continue engaging deeply with the curriculum or group-based components. This was not a refusal to participate, but an intentional choice based on fit and interest once the format was fully understood. Characterization of our experience as a failure to engage overlooks this distinction. Disengagement was the result of realizing the program was absolutely not what we were seeking, in NO WAY a lack of willingness to participate. We believe this distinction is very important for prospective clients to understand when evaluating whether this program is an appropriate fit for their needs, learning style, etc.

1 February 2026
Unprompted review
BNB Investor Academy logo

Reply from BNB Investor Academy

We take all feedback seriously and want to provide clarity for prospective clients reviewing this experience.

This client enrolled after an extensive two-hour enrollment interview in which program structure, expectations, and time commitments were explained in detail. During that call, client availability was discussed explicitly, and it was confirmed that one spouse would serve as the primary participant with weekday availability after work (client specifically mentioned on this call that her spouse gets off work around 1 or 2 pm most days). The program components—including 1:1 mentorship, daily group coaching with industry experts, and a structured curriculum with required implementation steps—were clearly outlined. Enrollment proceeded only after multiple confirmations of understanding and commitment.

Regarding participation, our internal records show the following:

The client logged into the coaching platform once, on the day of enrollment, and completed zero curriculum modules. Never logged in again after that.

Over the enrollment period, the client had access to 250+ group coaching calls and 140+ daily office hour coaching sessions hosted by their assigned Client Success Manager and had unlimited access to book 1:1 time with their client success manager at their convenience. And lastly had unlimited support via text/call as needed.

Zero group calls were attended. This was admitted by this client directly on a review call we did together after their time in the program came to an end.

One scheduled 1:1 Zoom call and one additional phone conversation took place in total during their time of enrollment. We have zoom recording records to prove this.

Unlimited access to schedule 1:1 time and direct outreach via text/call was provided, with consistent follow-ups from our team that were often unanswered or delayed. We have detailed communication records along with zoom recording records proving this.

From an execution standpoint, no meaningful progress occurred:

One local market was briefly discussed.
No market research was completed using our tools.
No buy box was created.
No properties were analyzed.
All of this was admitted by the client during our review call after the clients time in the program came to an end.

These steps are required for us to actively coach clients through acquisition, and without engagement, mentorship cannot be applied, even if the client showed up for coaching.

When concerns were eventually raised—approximately nine months after enrollment—the initial communication was sent to an unrelated company that the client found on google, mistaking it for BNB Investor Academy and she sent an email to the incorrect domain. Once the correct email was later used, our team responded within minutes and offered a live Zoom review of their full account activity and experience. We internally reviewed their initial sales call, pre-enrollment and found multiple discrepancies between what the client claimed vs what actually transpired. We then offered to review the call recording live with the client together. That review was declined. For privacy reasons, we do not distribute internal call recordings, but we remain willing to review them live.

Refund requests are evaluated on a case by case basis. In this case, given the lack of engagement and the clear record of access and outreach, a refund or partial refund was not warranted. The client signed a master sales agreement which outlines our policies.

For context, BNB Investor Academy has hundreds of verified five-star reviews, many of which specifically highlight the depth of hands-on mentorship and 1:1 support provided. Coaching—by definition—requires participation. We cannot execute on behalf of clients who choose not to engage.

We encourage prospective clients to review the broader body of feedback and ask any questions needed before enrolling. We remain fully committed to delivering value to those who actively participate in the program.

Rated 5 out of 5 stars

Thank you for the support

There are a ton of resources when you join BNB Investor Academy. There’s probably more information and support I have yet to discover. For me, the most valuable part has been the relationship with my Client Success Manager, Marsh McClure. He helped me take the information I was learning and putting it into action. This was my first experience buying and setting up a short term rental. There was a lot of stress and fear walking into the unknown, but Marsh was with me every step of the way.
Within two months of joining the Academy we had a contract on our first house. We closed and got our design back toward the end of November and then worked with blazing speed and efficiency to get our first bookings before the end of the year. I couldn’t have done it without the information and support of BNB Investor Academy and Marsh McClure.
We are now about 1 month in after going live with over 20 bookings, a “guest favorite” status and multiple 5 star reviews. We are looking forward to a profitable 2026. Thank you for all of the support along the way.

1 February 2026
Unprompted review
BNB Investor Academy logo

Reply from BNB Investor Academy

Love to hear it! We're thrilled to hear about your success! We love Marsh too!

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