How do BMW UK allow themselves to be associated with such a shambles of a company as this. Having paid a final account ( £15.70) three years ago, I was contacted and harrassed by a debt collection... See more
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I’ve used my BMW charge card I think once in 12 months as BP pulse stations always seem to be out of order, my free trail period ended and now I’m stuck with 3 months of charging fees for nothing…you... See more
I had to wait for almost 30 minutes while I got the message that I had to wait less than 2 minutes. Then finally a lady answered who couldn't talk appropiate in Dutch. I could only understand 1% of w... See more
I’m speechless to be honest. Your employees don’t go through security properly and don’t know what each other are saying. They simply point blank ignored my main issue as it doesn’t even exist. They m... See more
1.3
Bad
111 reviews
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don't sign up to the free subscription
don't sign up to the free subscription! I cancelled on the app, way before I had to start paying, but they still charged me. I have paid for 2 months, despite not using the service. BMW relies on BP Pulse chargers - possibly the worst (and most overpriced) ones out there. The discount you get via BMW only brings it closer to the price range of the much better companies out there (eg Pod Point). Just don't bother!
15 October 2022
Unprompted review
Remember to cancel after free trial
I’ve used my BMW charge card I think once in 12 months as BP pulse stations always seem to be out of order, my free trail period ended and now I’m stuck with 3 months of charging fees for nothing…you could say that one charge cost me £24 on top of the normal charge. I wouldn’t bother with them. No need to join as most charge station allow you to pay direct. Rang customer services but nothing they can do. Really takes the shine off owning a BMW
11 October 2022
Unprompted review
Overcharged 436 times
The billing system seems to be faulty. I was billed 436 CHF instead of 1 CHF for having charged 3 kWh in France. Three emails and calling the customer service have not resolved the issue and my credit card was charged 436 CHF. The customer service admitted that the billing system made a mistake on the 23 Aug 2022. Now, 3 weeks later I still haven't heard back. I doubt that I will ever use BMW Charging again. And the customer service is absolutely poor. This is in stark contrast to the great *(driving) experience I have had so far with the 530e.
8 August 2022
Unprompted review
I was charged despite no subscription promised
I opened an account and they send me the card - everything was perfect. Until I realized they are going to charge me on a monthly base, despite promising first year without subscription fee. I created a UK account (probably because I have english in my phone) and not a Spanish account (where I live), hence I asked to change the country, but BMW just simply killed the account. Hence I created new one in Spain (the same car, the same email address). this was the reason of charging me for the same account. Unfortunately in my bmw account I can see only one account and couldn´t see the other one. Despite many emails and calls they insisted it´s my issue, that I created these two accounts nad they couldn´t help me. I´m very disappointed with the service for a luxury car.
15 August 2022
Unprompted review
It should be free, but they charge me
They charge me a fee every month. In according to the agreement there should be one year free introduction period. Instead I can not come out of the contract for a year. The customer service is non responsive. I wrote 10 mails and called 3 times. No success.
1 August 2022
Unprompted review
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