bluewavekayaks.com Reviews 69

Do not buy a kayak from this company.
I have one of their Kayaks. Three of the 'bungs' to keep the water out kept on falling out. Our son , who was not aware of this problem, used the kayak and lost three of the bungs. He came back up to his waist in water, very worried about his situation, understandably.
These are dangerous and not fit for the purpose.
The same as a review above, the company would not honour their guarantee that they brag about on their website.
They said I would have to buy replacement bungs, £15 plus postage each.
Do not use these kayaks. The contented reviewers beware, it will probably happen to you also.

We bought two kayaks to be used on our small lake behind our holiday cottages. All good for the first year but then one of them sank, fortunately in shallow water and with an adult in it. Upon inspection I found two splits in the through drain holes that allow water to run out when used in the surf. Closer inspection and comparing with our other identical Kayak showed a manufacturing flaw. The wall of three of these through holes was extremely thin, the other kayak thick and strong.
The website states a quality product with a lifetime guarantee for their product. I contacted FW3 group and they arranged for the kayak to be picked up. The admin girl was excellent. 5 or 6 weeks past and finally after a few calls and emails I got a reply telling me that the damage was caused by loading the kayak onto their transport trailer incorrectly. I don't have one? we carried them by hand all of 25mtrs. I phoned and eventually got to speak to the "technical person" who then told me that it must have been someone jumping into the kayak which I could not say if they did or did not so agreed to pay £70 to have it repaired. Thinking about it overnight it did not weigh up so I did some tests next morning on the other kayak by positioning both ends on a block of wood and getting in and bouncing with my 80kg weight. The body of the kayak did not bend or twist, it was perfect. I contacted FW3 again to report my findings to be told that they would contact me, when I phoned again was told the "technical person" had now gone on holiday for two weeks. At this I asked for the kayak to be returned which it was reasonably quickly and repaired it myself in less than an hour. Great product as long as it does not require the lifetime guarantee to be honoured. Very disappointing service from FW3 group (top service from the Admin girl) I would recomend inspection of these through tubes as soon as the kayak is delivered.

Purchased a Bluewave Cruiser single inflatable kayak. Came next day as promised, but there was some damage to the kayak on arrival. Contacted Bluewave customer services, who were appologetic and arranged for a collection. The full refund followed shortly after they had received it at the warehouse. Can't ask for better than that. For information, apart from the damage which I assume happened in transit at some point, it seemed to be really good quality, with quality seat, pump and oars.

Really pleased with my kayak,fast delivery and love my purchase,thank you Bluewave.

Brilliant range of products that are worth every penny. Without a doubt the best quality products on the market. Speedy efficient free delivery is always a bonus and the customer service team were fantastic to liase with when querying the difference between the Cruiser and Glider models. Ended up buying the Cruiser and I am so pleased I will be purchasing another for the rest of the family. Cannot recommend enough. Thank you Bluewave.

This is my introduction to sit on top kayaking, and it has been great to use on our local lake, and river, handles well for this novice paddler.

A previous review mentioned trouble stacking them on the roof of the car, we have this one and an almost identical one from a different supplier and have no trouble stacking them upside down on the roof of our car.
Really pleased with our purchase, pre order, and delivery went smoothly and when I rang with a query, they were very helpfu

Bought a blue wave dart sit on top at the end of November in the sales - it was delivered well packed with the included accessories three days later. I was constantly updated by email and message and received a call an hour before delivery. Really decent lads who carried it into my garage as well. Kayak is currently being used in Kinghorn harbour, I can't recommend this kayak or company enough and l won't hesitate to purchase again from them

Would have chosen the ‘no stars’ option if that was possible…we ordered 2 kayaks and trolleys about 2.5 months ago. We were aware there would be a long wait as the company was waiting for a container to arrive to the uk. All good until today which was finally delivery day…we arranged to have the kayaks and trolleys delivered to our holiday home in the Cotswolds…cancelled work for tomorrow so that we could make the 3 hour journey to await delivery. The delivery driver got there before us due to traffic. We arrived to find 2 very small boxes and no kayaks. Just a tiny typed note from Bluewave kayaks saying that the kayaks are being sent by a separate courier. Given that my husband had been in contact with bluewave on several occasions to arrange delivery it was rather a surprise to discover that they had no intention of delivering the kayaks today. My husband called bluewave to find out what had happened to our kayaks and to express his frustration at the lack of communication about this. He was met with complete indifference by the person that he spoke to…she basically just said, ‘if you’re not happy, we’ll give you a refund’. Not really what we were looking for, having waited over 2 months for the kayaks to arrive in the uk and get shipped out. We feel that bluewave kayaks couldn’t care less about the customers and wanted to just give us a refund as they know they’ll be able to sell the products straight away to someone else. We feel let down and gutted that we spent nearly £1,000 with this company just to be treated with indifference and disdain. We planned to buy more kayaks but will obviously not use this company again. V upset and frustrated by their poor communication and lack of customer service/ support. Avoid! Don’t buy from this company as they don’t care about their customers.