blue self storage Reviews 1,431

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor from start to finish. Many people appreciate the outstanding customer service, noting quick response times and a personal approach that makes the process easy and hassle-free. The facilities are frequently described as excellent, secure, clean, and well-organized, with convenient access and useful amenities like washing areas. Reviewers often mention the seamless user experience, from initial inquiries to guided tours and easy sign-up processes. The team's ability to go above and beyond in assisting with various needs, including paperwork changes and on-site issues, is also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting it as excellent, professional, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the superb communication and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as straightforward,... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising them as excellent, secure, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Not my first review for Blue Self storage. But seriously, this is a great business. Friendly knowledgeable staff, and needless to say, a great and very secure camper van storage facility. Highly recom... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Easy to sign up

Very user friendly

1 November 2025
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Hope you have settled into our Bridgend facility! Regards Sharon

Rated 5 out of 5 stars

Excellent customer service...

I have used Blue Storage at both sites in Cardiff for several years. An excellent customer service experience with all of the staff including Sharon Shillabeer. I would not hesitate to use Blue Storage again if required in the future.

9 November 2025
Unprompted review
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Reply from blue self storage

Thank yuo so much for the 5* review. We will always be happy to have you back!! regards, Sharon

Rated 5 out of 5 stars

Quick and simple to set up and receive…

Quick and simple to set up and receive our access and key to the container, the site is very well layed out,

2 months half price deal as well,
Couldn’t be better

31 October 2025
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Reply from blue self storage

Thank you for the 5* review. Hope you have settled in Treforest! Regards, Sharon

Rated 5 out of 5 stars

Excellent.

8 November 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Kind regards, Sharon

Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly, staff were very helpful and polite, we are putting our campervan into storage for the first time wasn't sure what to expect

6 November 2025
Unprompted review
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Reply from blue self storage

Thank you Russell for the 5 star review, I'm sure you will be very happy here at blue 😊

Rated 5 out of 5 stars

Swapped over caravans today….Very easy…

Swapped over caravans today….Very easy to change details ….Bernie made the whole experience very easy…..Thoroughly recommend Blue Self Storage to store a caravan….security is second to none🙂

5 November 2025
Unprompted review
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Reply from blue self storage

Thank you, Mark, and I agree our security team are amazing 🙂

Rated 5 out of 5 stars

Very easy to deal with Blue Storage I…

Very easy to deal with Blue Storage I had a pre tour of the facilties and a quote prior to signing up. When I took my caravan to the site I was guided through the security and taken to my pitch by Bernadette

28 October 2025
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Reply from blue self storage

Thank you, Les. I'm happy to hear things were easy for you. Welcome to Blue.

Rated 5 out of 5 stars

Caravan storage

From phoning to arrange storage the service has been amazing . Nothing too much trouble and questions answered fully . Thank you for letting us store our caravan with Blue Storage x

4 November 2025
Unprompted review
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Reply from blue self storage

Thank you Gillian for the lovely review 🙂

Rated 5 out of 5 stars

BLUE SELF STORAGE in Treforest - EXCELLENT

BLUE SELF STORAGE in Treforest - easy to deal with, everything right first time.

Always speak to a person on the phone - again very supportive.

100% correct decision to chose BLUE SELF STORAGE

21 October 2025
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Reply from blue self storage

Thank you Stephen, we will always support our customers as they are our main priority and we do have a great team 👏

Rated 5 out of 5 stars

Bernie was very welcoming and helpful…

Bernie was very welcoming and helpful as were security , I had a great experience .

4 November 2025
Unprompted review
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Reply from blue self storage

So lovely to read about your great experience at Wentloog 🙂Thank you for taking the time to review us.

Rated 5 out of 5 stars

I have been liaising with both Alex &…

I have been liaising with both Alex & Bernadette and they have both been amazing. They have been very helpful with giving clear instructions - highly recommend!

23 October 2025
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Reply from blue self storage

Thank you Zoe, so glad you are happy with our service 🙂

Rated 5 out of 5 stars

Bernadette was very helpful at…

Bernadette was very helpful at actioning our request, thank you.

30 October 2025
Unprompted review
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Reply from blue self storage

That’s great to hear. Bernadette will be so pleased to know she could assist. Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

What an experience Les

It was a brilliant experience, staff was very friendly and helpful. I would recommend it to anyone.

28 October 2025
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Reply from blue self storage

Thank you so much for your lovely review. We're so glad you had a brilliant experience and found our team friendly and helpful. We really appreciate your recommendation.

Rated 5 out of 5 stars

Alex Diviani was very helpful and clear…

Alex Diviani was very helpful and clear on the process and how it all worked. The whole process from viewing the site to moving our things in was clear and easy.
Thank you

25 October 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your lovely feedback. We're delighted to hear Alex was able to make everything clear and straightforward for you. It’s great to know the whole process went smoothly — we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

easy to book

easy to book
and great access

25 October 2025
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Reply from blue self storage

Thank you for the 5* review, so pleased you found the process straightforward. Please let us know if you need anything.

Rated 5 out of 5 stars

Easy to book and access

Easy to book and access. Unit is clean and feels safe to visit.

18 October 2025
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Reply from blue self storage

Thank you for the lovely feedback We’re so pleased to hear the booking process was simple and that you’re happy with the cleanliness and security of your unit. If there’s ever anything more we can do to help, just let us know — we’re always here for you.

Rated 5 out of 5 stars

Good

Frequent updates during booking. Polite and informative.

20 October 2025
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Reply from blue self storage

Thank you for taking a moment to share your experience. It’s great to hear our team kept you well-updated and that everything felt polite and informative throughout. If you need anything at all as you get settled into your storage, we’re only a message or call away.

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