Issue resolved quickly and efficiently, Jasmine kept me up-to-date promptly. One wee thing - the system sent out a satisfaction survey before the help was given and the problem resolved. Love bluel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Blue Light card offers good discounts; we have found its low membership fee to be quickly paid back with discounts achieved on purchases. Customer Services have been excellent; this week Lewis in... See more
Company replied
To everyone who actually takes the time to read these little stories. I have nothing but total respect for the support staff here at our Blue Light Card support team. They have given excellent Servi... See more
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Bought a Ninja coffee machine which was reduced on their website and thought I would try my Blue Light Card to see if there were any discounts and to my surprise there was a discount code available. D... See more
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Company details
Written by the company
There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it. With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few. Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK. We are Blue Light Card. We’re there for the people that are there for all of us. For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk
Contact info
Blue Light Card, Charnwood Edge, Syston Road, Cossington, Leicester, LE7 4UZ, Cossington, United Kingdom
- Communications@bluelightcard.co.uk
- bluelightcard.co.uk
4.6
Excellent
27K reviews
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T20 men’s cricket
Went to watch T20 cricket for free with BLC. Amazing experience and I really appreciate this opportunity as a member of frontline staff
6 July 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Amazing saving deals on this
Amazing saving deals on this
I love saving money and this definitely does it
5 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Naomi was very helpful
Naomi was very helpful , sorted my queries out . I am very happy with the service I received from her .
29 July 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Had an issue with loading on the app…
Had an issue with loading on the app and web. Raised as an issue and Ava kindly responded with comprehensive information on how to resolve. It took me a couple of minutes to sort the issue out using the guidance provided.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Naomi
Naomi, who was very helpful and friendly supported an old Luddite like me to solve an ongoing issue.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Grace at Bluelight
Grace at Bluelight dealt with my enquiry, quickly, efficiently and resolved my request to my total satisfaction.
4 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Fab Customer Service
I had a re application issue and even though it was my error Carly fixed it for me. She responded quickly to my emails with a really nice friendly tone.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
I'm very pleased
I'm very pleased with customer service because my issue was resolved quickly and in a professional manner.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Blue Light Card Customer Services
Blue Light Card customer services in my experience, are always very helpful and solve any issues. Keep you informed if there is a delay etc.
Amelia was able to organise a refund. Greatful to her for this.
Love using the discounts, they have saved me quite a bit. Each little amount adds up.
Thank you.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Renewal of card
I messaged regarding a renewal of my card and had lost a month as I had renewed straight away so I didn’t forget to do it and they happily put me a month on as good will
1 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Had my email compromised - Customer Care resolved the issue.
Had my email compromised, and was no longer able to access the Blue Light Card system. Competant assistance provided by Blue Light Customer Care to sort and resolve.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
10/10 customer service
Love the BlueLight app!!
Got locked out and was struggling to login back in. Got in touch with the Customer service, Nichola who sorted the issue out in minutes. 10/10 customer service!!
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
A speedy conclusion
Victoria has been extremely helpful in addressing my issue with my Blue Light application. She has responded very quickly and has made what I thought could be a bit of a process into a speedy conclusion. 10/10 for her customer service.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
No support in a difficult situation
NB after further emails from BLC I was given an explanation for their time taken to respond together with a voucher to cover my purchase so I have increased my rating as the matter has been resolved in a satisfactory manner.
As a new member at the moment I am very dissatisfied because twice I have been unable to access shopping cards, the first in Cafe Nero and the latest one at Currys for £890! The shopping card is in my Blue Card wallet but is asking for a 6 digit code to access it but no code has been sent, even after pressing resend many times, nothing comes through by text or email. I requested help by an email form to Blue Light Support Team over 24hrs ago but I've had no response, so I've no TV at home, I'm minus over £800 and I can't get an access code to get my shopping card to pay for a new TV at Currys. It was really embarrassing in the store holding everyone up for ages and then having to walk out unable to make my purchase it made me very upset and anxious, I looked like an idiot. I'm just stuck in limbo now waiting for them to contact me and help. I'm wondering if my account has not been set up to send out the necessary codes when I need them.
6 August 2026
Unprompted review
Reply from Blue Light Card
Good Morning Jill,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
Right now, the team are experiencing a higher-than-usual number of enquiries. They are replying in the order they are received and are working as quickly as possible to get back to everyone.
To help us reply faster, please avoid sending the same query more than once—it can delay things for you and others.
In the meantime, our Support Centre has answers to common questions that might help. You can find it on our website under the FAQ section
Thanks again for your patience—we really appreciate it.
______________________________________________________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
I had a really positive experience…
I had a really positive experience dealing with Grace from Blue Light Card. She provided me with prompt responses and kept me informed throughout. Thank you Grace
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Thierry sorted my issue very promptly
Thierry sorted my issue very promptly. He was very helpful and polite and was only too happy to help.
I was very impressed.
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Used my BLC to purchase gift card from…B&Q
Used my BLC to purchase gift card from B&Q recently. Did it Instore as I approached the tills. Easily done . Went through immediately and within 5mins was able to save £12 on my purchase!!
Was very happy !!!
4 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Excellent discounts
6 August 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Unable to access my account for several…
Unable to access my account for several weeks despite payment of £4.99 in February 26 have communicated with company numerous times and issued two complaints to no avail computer reply only recieved This company is receiving several pounds from several thousands of ex public service workers!!! Have made a comment on Facebook warning people to be cautious when purchasing this card
I'm returning mine in disgust Another computer reply of no value Just received at last my access to account after couple of months negotiations and can now take advantage of appropriate discounts Thank You Blue Light Card Support Team Best wishes now Alan
1 July 2026
Unprompted review
Reply from Blue Light Card
Good Morning,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
Right now, the team are experiencing a higher-than-usual number of enquiries. They are replying in the order they are received and are working as quickly as possible to get back to everyone.
To help us reply faster, please avoid sending the same query more than once—it can delay things for you and others.
In the meantime, our Support Centre has answers to common questions that might help. You can find it on our website under the FAQ section
Thanks again for your patience—we really appreciate it.
______________________________________________________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Excellent all-round experience. Great communication.
Excellent all-round experience.
22 July 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
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