Bluebird Care - Croydon Reviews 9

TrustScore 4.5 out of 5

4.3

Carlton Road 22, Unit 86 Capital Business Centre, CR2 0BS South Croydon, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Over 11 years we've used a number of care agencies for my semi-paralysed elderly mother. We've had mixed experience with other agencies - we've had some fantastic carers but most have been just OK.... See more

Rated 5 out of 5 stars

I highly recommend Bluebird Care Croydon not only as a potential customer but also a potential employee. The office team go above and beyond to assist any way they can. I enjoy working there and alway... See more

Rated 5 out of 5 stars

Bluebird homecare is a dependable company, always serve customers well. This company has good and proper trained workers, they are friendly, cheerful, hardworking. I’ve been working with this company... See more


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care - Croydon

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info

  • Carlton Road 22, Unit 86 Capital Business Centre, CR2 0BS, South Croydon, England, United Kingdom

  • 02086869496

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A high standard of caring service

My mother has received care with Bluebird Care Croydon for over 5 years. The management team have always been supportive, approachable and work with me to give my mother the best care in her home environment.
The carers are always sympathetic to her needs and carry out their duties according to the care plan which is updated regularly. Any concerns regarding my mother are reported immediately to management who liaise with me.
Both my mother and I feel she is benefitting from the best care considering her circumstances.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Bluebird homecare is a dependable…

Bluebird homecare is a dependable company, always serve customers well. This company has good and proper trained workers, they are friendly, cheerful, hardworking. I’ve been working with this company getting to 1 year I will never regret choosing this company. I recommend bluebird homecare for everyone. Choose us and you will never regret.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

"Working with Blue bird Care has been…

"Working with Blue bird Care has been a highly rewarding experience. The management is exceptionally cooperative, understanding, and supportive, fostering a positive and professional work environment."

12 March 2025
Unprompted review
Bluebird Care - Croydon logo

Reply from Bluebird Care - Croydon

Thank You very much Prapulla for your kind review

Rated 5 out of 5 stars

Best agency so far

Over 11 years we've used a number of care agencies for my semi-paralysed elderly mother. We've had mixed experience with other agencies - we've had some fantastic carers but most have been just OK. Sometimes poor English, sometimes a bit cold in their care. Ditto with the management, sometimes can't get through on the phone, carers constantly changing, not sure when they'll show up or who it will be etc.

Bluebird are certainly a notch more expensive than other agencies, but they have been better by far. The girls have been warm and friendly and seem to enjoy what they do. English never an issue. The management is good, never a problem on the phone sorting anything out. Staff turnover seems low, after 5 months we are still seeing the same staff and this has given them a chance to build rapport with my mother.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Worked for bluebird care croydon since…

Worked for bluebird care croydon since May 2024 and has been amazing. To the whole team to our service users. One big happy family full of love. Would recommend any one who needs care for a loved one to consider bluebird care croydon ❤️❤️❤️

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I highly recommend Bluebird Care Croydon not only as a potential customer but also a potential employee. The office team go above and beyond to assist any way they can. I enjoy working there and always feel supported by the management team with anything I need. Good rates of pay and flexible hours to suit individuals needs. For a first starter the training is so helpful and of the highest standard and we have continuous training throughout employment. The best part of working for Bluebird Care Croydon though is the Customers. Being able to help and go above and beyond for people who just need support and help with day to day tasks is so rewarding. We are given enough time to get from one customer to the next and the office will always allocate accordingly.

20 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look