Blue Motor Finance Reviews 

I have had an independent vehicle inspection done as dealership warranty and finance company all refused to help I’ve sent all 3 companies the scotia report . The vehicle was unsatisfactory durability at the time of purchase . Liability lands with the dealership and also under the consumer rights act 2015 because I don’t actually own the car it’s the finance responsibility to remedy the solution I have spent nearly a week trying to get through to this finance company the only time I got through I was told Courtney who was handling my case would ring me back . Still waiting 2 days later not replying to emails . Ombudsman is now involved along financial conduct authority .

Lynne was fantastic in dealing with my query. Very efficient and professional.

If I could, Blue Motor Finance would get minus 5 stars. I cannot believe the other reviews saying the company is great. They must be fake. Blue Motor Finance exploited our vulnerable son with a very expensive finance deal tied up with commissions and has not responded to any communications in nearly 3 months. The case is now with the ombudsman. Their conduct has been callous and utterly unprofessional, falling far short of the standards expected of a financial institution. My advice is to avoid this company at all costs.

I have taken the finance through blue motor finance and utterly unhappy with their response. It clearly seems they are working for the dealers not for the customers. I have faced issues with the car a day after the purchase and I have contacted them many times after as I had further issues. They just conclude and listen based on what dealer says but won't trust my information. Absolutely useless company. In two months after purchase I had to take the car 5 times to the dealer and when asked for the rejection they simply followed what dealer has told them and now they don't reply to me. All this company does is to work with dealers and delay the process to lose our consumer rights.

I had the most amazing customer experience today with Blue Motor Finance regarding my BMW car finance. Wish every car finance company was like Blue Motor car finance. The customer adviser was on point, very courteous and helpful. Keep it up Blue Motor Finance .

the staff were very helpful and explained everythink clearly.

Phoned to change address and payment day this wa the easiest comany iv dealt with thankyou so much

I had a great experience with Blue Motor Finance. They approved my car finance when several other lenders declined me because of my credit score. They also worked with me to negotiate a better APR, which I really appreciated. The whole process was straightforward, and the team was helpful and professional throughout. I would definitely recommend them to anyone looking for car finance.

Avoid Blue Motor Finance at all costs. I entered into a Hire Purchase agreement and within six months the car developed severe mechanical and sensor faults. After two failed dealer repairs—where staff even admitted they had supplied the vehicle with an incorrect, faulty key—the car nearly broke down dangerously on a major motorway. It is now completely unroadworthy and grounded at my home. Blue Motor Finance’s customer service has been shocking. They flatly refused to give me the car's diagnostic reports, demanded I dangerously drive the broken vehicle all the way back from Manchester to Coventry for a third inspection, and have now completely ghosted my urgent emails. They are continuing to take my monthly payments while I am stranded relying on buses and trains. Absolute breach of FCA duty of care. I have now officially reported them to the Financial Ombudsman Service.

Lynne from collection department was so very very helpful today and really put my mind at ease :-)

I have never known such appalling service in all my life. They have simply stopped responding to any of my emails now (I send 1 chase per week). In March I requested to return a car financed through them as it was faulty at the point of purchase and broke down whilst driving. Despite jumping through every hoop since they sent out their inspector, the car remains broken down on my drive. The levels of incompetence are astounding - not to mention the very poor standards of grammar and contradictory information contained in their emails. Avoid at all costs.

Waste of time applying for finance through these say they have a high acceptance but that is total and utter rubbish and that they accept poor credit again total and utter rubbish obviously just put that as they clearly definitely don't and now it will have a marker on my file what a complete JOKE!!!!!

My advice stay well clear bunch of simpletons.

Why email anyone what is said on your website high acceptance is nothing but lies totally untrue and should be amended that way people like myself would not waste time applying bunch of simpletons.

Lynne really explained to me into details what it takes to either voluntarily terminate or voluntarily surrender my hire purchase for my car. To the point that I’m able to make decisions on my own.
I believe she’s a big asset for your company
Thank you Lynne.

Took out car finance with this company in January, started having problems with the car within weeks, finance company helped me with rejecting the car after 2 months, was all sorted and my account marked as paid for my credit file by the end of April, could not fault the service I received. We'll done

I feel so sorry for Customers Thinking They will Recieve Compensation in Connection with the Financial Conduct Athourity Redress Sceame Regarding Miss Sold Finance Agreements. Blue Motor Finance Ltd will File for Bancruptcie just like Provident Did. Nobody will get a Penny. When it's put into the hands of the Recievers you may get Three Pence in the Pound. So DONT hold your Breath. Blue Motor Finance Ltd will go Bust. Look at all the Director Resignations of Blue Motor Finance Ltd at Companies House. They will Change the Name of the Company and start Up Again. Second Site is not a Gift. from Mr Stuart Edmund Green former Customer of Blue Motor Finance Ltd. Fortunately I proved Georgina Partridge the Litigation Specialist acting on Behalf of Blue Motor Finance Ltd Lied in Her Statement of Truth to the Court. I no longer have a Legally Binding Enforceable Agreement with Blue Motor Finance Ltd Thanks to Mr Brian Greenhoff of Blue Motor Finance Ltd who Terminated the Agreement 3 Years Ago. Blue Motor Finance Ltd will now pay My Court Costs of £2000,00 and I am withholding the Money Awarded to Me by the Financial Conduct Athourity. Shawbrook Bank have now pulled out of the Resque Operation. The Staff will All loose thier Jobs at Blue Motor Finance Ltd. What a Shame.

Avoid. Avoid . Blue motor finance
They don't care about your consumer rights. They don't seek proper outcomes. They don't give you advice . Their customer service/ complaints is very poor and at times rude.
They don't even mute their calls when being rude about you to another complaints handler.
They close your claim without even discussing it properly with you.
I'm 7000 down on finance for a car not worth the paper it's printed on and they are telling me to pay 2700 to fix
Yet even the EV guy lmc sent it to says he is just sumizing it's the fault he said as it generally is with these cars he said.
Avoid .

Had an issue with my vehicle in the first 6 months of owning. They refused me to go to my own mechanic and sent an independent inspector out. He did a stationary inspection. Blue moter finance refused to help and said based on inspection its wear and tear. Took the vehicle to a mitsubishi specialist who said that the inspector report was wrong and I needed £1600 worth of repairs. Inspector said it was timing chain, however the vehicle needed a balce shaft delete and new front suspension on a 36k mile car. Had to pay out of pocket and since then has spent around £400 more in repairs and the car still has issues. Received no help from the company and have been stuck with a vehicle which is a money pit. The cars be in the garage more times then i can fathom. Do not take car finance with this company, they will not help at all.

They hide behind finacial omberdsmen, who went of the stationary insepction that it was the timing chain. Yet the cars been to 3 different garages and not one has said there is anything wrong with the timing chain.

Excellent company.Very helpful and supportive.always been helpful to me during my loan spell

Easy, quick and efficient. Early settlement is straight forward. Responsive customer service.

I emailed them with a change of address and they changed and confirmed within a couple of days